Project Manager Customer Service

Javier Huitr n Villegas

***** ***** **** ******, #**** ? Phoenix, AZ 85085

412-***-**** ? ******.***@*****.***

Qualifications for Industrial and Systems Engineering

Self-starter with three years of experience in engineering projects.

Background spans large automotive and building materials companies as well

as small startups. Works well independently and as a team member/leader to

drive innovation and meet goals under pressure. Analytical in identifying

problems, creative in devising solutions, and decisive in coordinating

action. Multilingual: Spanish, English, and French. Proficient with a

variety of software, including Unigraphics, Minitab, VENSIM, LINDO, ARENA,

and Microsoft Office. Expertise encompasses:

Operations Management ? Product Design/Development ? Project

Launch/Management ? Sales ? Training

Product/Process Engineering ? Process Implementation ? Production Systems ?

Lean Manufacturing

Quality Control/Assurance ? Continuous Improvement ? Six Sigma ? FMEA ? 8Ds

? APS

Experience

Launch Engineer, AUTOLIV M XICO 2010-2013

Guided a multidisciplinary team at an automotive safety products

manufacturer throughout all phases of the launch process, encompassing

quotation preparation, technical design review, required machinery

specification and validation, product prototype manufacturing for testing

validation, production start, and project closure.

. Made sound decisions under pressure and provided solutions to all

problems that arose, twice achieving the highest score for seamless

launch (90/100).

Sales Promoter, CEMEX 2010

Provided customer service, handled supplier relations, and coordinated

orders and deliveries for a manufacturer of construction materials.

. Met 90% of sales objectives, grew the customer base 5%, and improved

customer retention.

Operations and Project Manager, GLORIA JEAN'S COFFEES 2009-2010

Directed project management, franchise selection, store performance,

personnel selection and training, and startup administration for a family

business. Completed Coffee University to become a coffee taster and

certified barista.

. Played an instrumental role in establishing a successful enterprise.

Education

Instituto Tecnologico y de Estudios Superiores de Monterrey (ITESM)

Master's Degree, Innovation for Enterprise Development - 2013

Bachelor's Degree, Industrial and Systems Engineering - 2009

Academic highlights included the following:

. Completed a process improvement and plant design project for acrylic

sheet manufacturer Plastiglas.

. Executed quality process improvement, material handling, and plant design

initiatives at TOLKA Security Footwear.

. Participated in ITESM's '1st Symposium for the Automotive Industry' and

'X Symposium of Industrial Engineering.'

. Functioned as track marshal for Formula A1 car racing's Mexico City

circuit.

. Served as 'Prepanet' staff tutor ITESM's Professional Social Service

group, organizing integration activities for online students; provided

tutoring and grading for the Social Communitarian Service group.

. Coordinated children's activities for the 'Centro Educativo M xico'

summer course.

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