Customer Service Representative
Resume:
Sandy Watson
Phone :C: 704-***-****, H:704-***-**** Email: ***********@*****.***
OBJECTIVE
Customer service representative position where my customer relations experience can be fully
utilized to improve customer satisfaction and enhance the company brand name.
SKILLS
16 years of proven customer service skills
Microsoft word, Excel, Outlook, AS400, PeopleSoft, Kronos, Citrix, Oracle, SAP JD Edward, CRM,
Strong Oral and Written Communication Skills, Strong Data Entry Skills, Strong Computer Skills,
Analytical Skills, Ability to Adapt to Changing Environments and Procedures, Ability to Problem Solve
Kept ahead of technology developments by attending professional courses given by the company.
PROFESSIONAL EXPERIENCE
Lash Group- Charlotte, NC June 2012- November 2013
Data Intake-Call Center
Create Patients Medical Records
Update Patients Medical Records
Add and update patient’s prescription information
Add patient’s diagnosis and treatments
Document Patient’s Record
Entered and updated patient’s insurance information
Advise physcian if client had any drug reactions
Schedule appointments
RSI Manufacturing Plant- Lincolnton, NC April 2011- June 2012
Maintenance Administrative
Provided administrative support
Accounts Receiveables
Data Entry
Process work orders
Order Proccessing
Ordered Parts for various departments for our machines
Worked closely with various vendor
Entered work work orders into the computer
Worked closely with the maintenance men regarding ordering parts and work orders
Citi-financial – Fort Mills, SC December 2008 – February 2011
Customer Service Representative- Call Center
Handled both inbound and outbound calls
Handled 80-120 calls per day
Communicated directly with customers by phone and email
Trained and coached team members to deliver a high standard of customer service
Document customer’s account
Update customer’s information
Payment research
Problem Solving
Assisted with customers complaints
Trained and coached team members to deliver a high standard of customer service
Payment Plans and Payment Arrangements
Handled Payment Transactions
Key in all information and tracks down missing data on incomplete files
Account Resolution
Americredit Financial Service - Huntersville, NC July 2007 - December 2008
Customer Service Representative
Problem Solving and Interacting with various departments to resolve customers account
Communicated directly with customers by phone and em Document customer’s account
Update customer’s information
Handle both inbound and outbound calls
Payment Transactions and Payment Arrangements
Payment Options
Handled 60-80 calls per day
Key in all information and tracks down missing data on incomplete files
Trained and coached team members to deliver a high standard of customer service
Account Resolution
PSNC ENERGY - Gastonia, NC May 2004 - July 2007
Customer Service Representative- Call Center
Enroll new customer for new gas service
Verify customer’s information
Run credit checks
Upate customer’s information
Schedule appointments
Verify payments
Gave customer deposit amounts if needed for services
Communicated directly with customers by phone
Trained and coached team members to deliver a high standard of customer service
Handled 80-110 calls per day
Investigated and resolved service issues
Assisted with customers complaints and problem solving
Provide customers bill balances
Payment arrangements
Restore gas services
Answer customers questions concerning billing and offer payment alternatives
Key in all enrollment information and tracks down missing data on incomplete files
Dispatch technicians regarding service orders or gas leaks
U.S. Food Service- Charlotte, NC October 2002- April 2004
Customer Service Representative
Process incoming orders; receive, evaluate, and respond to written or telephoned customer inquiries
in a timely manner.
Work within established guidelines in order to achieve the objectives of the service agreement
consistent with customer expectations, company policy and profit and quality requirements.
Receive inbound calls and place outbound calls to customers in order to provide information about
products and services, to take orders, or to obtain details of complaints.
Keep records of customer interactions and transactions, recording details of inquiries, complaints,
and comments, as well as actions taken.
Resolve customers' service or billing complaints; check to ensure that appropriate changes were
made to resolve customers' problems.
Contact customers in order to respond to inquiries or to notify them of claim results and any planned
adjustments; refer unresolved customer complaints to designated departments for further action.
Obtain and examine all relevant information in order to assess validity of complaints and to
determine possible causes.
Coordinate same-day deliveries and pickups for customers. Process pickup requests from customers
and Territory Managers. Respond to delivery/routing questions and issues from customers.
Respond to product inquiries from customers. Solicit sale of new or additional services or products.
Compare disputed merchandise with original requisitions and information from invoices, and prepare
invoices for returned goods.
Contact all customers affected by product recalls and withdrawals.
Recommend improvements in products, shipping, service, or billing methods and procedures in order
to prevent future problems.
Entered food orders for various of restaurants whom we had contracts with
Ensure they were notified and aware of upcoming promos
Verified food orders and prepare for next day shipping
Resolved food order issues
Communicated directly with customers by phone and email
Sitel - Charlotte, NC October 2001 - August 2002
Customer Service Advisor- Call Center
Interact with Dealership personnel to process new enrollment initiates equipment configurations for
new subscribers
Key in all enrollment information and tracks down missing data on incomplete files
Perform minor troubleshooting when an equipment configuration fails
Determines and take all appropriate actions according to customers/dealers in order to review
service satisfaction
Progressive Hair Academy - Shelby, NC
Graduated
Hunter Huss High - Gastonia, NC
High School Diploma
References Upon Request
Contact this candidate