Customer Service Security

Shakir JAHANGIR 778-***-****

***** ***** ******, ******, ** V4N 4P6 ***********@*******.***

HIGHLIGHTS OF QUALIFICATIONS

. Experience working in a professional office environment

. Greatly improved customer service under leadership

. Computer literate, proficiency in Microsoft Office

. Bachelor of Arts Degree

EDUCATION

Bachelor of Arts Degree in Criminology (major) and Political Science

(minor)

Kwantlen Polytechnic University, BC Jan. 2014

Associates of Arts Degree in General Studies

Kwantlen Polytechnic University, BC May. 2010

SKILLS AND ABILITIES

. Typing skill: 65 words per minute

. Skilled in Microsoft Office applications

. Motivated and strong team work spirit

. Effective communication skills

. Job task planning and organizing

. Enjoy assisting customers and ensure quality service

. Handle complaints and inquiries calmly and efficiently

. Managed multiple tasks, prioritized to complete and meet deadline

. Comfortably operated multi-line switchboard

. Excellent interpersonal skills

. Demonstrated record of exceptional reliability

EMPLOYMENT AND INTERNSHIP HISTORY

Security Officer/Receptionist Jun. 2006 - Aug. 2012

Securiguard Services Ltd., BC

- I have over 6 years of experience as a security officer/ receptionist

for Nokia Research and Development Office. I was employed by a well

reputed security firm (Securiguard Services Ltd., BC). Working as a

receptionist was part of my regular duties, which involved answering

calls, forwarding calls, taking messages, booking meetings, issuing

badges, etc. Also, monitoring Closed Circuit Television (CCTV) cameras

across North America, conducting on site patrols, providing first aid

to employees, were amongst some of my regular duties. Through my work

experience, I have strengthened the communication skills necessary for

success in public relations.

Shipper/Receiver Jun. 2005 - May. 2006

Sears Canada Inc., Richmond, BC

- I have over 1 year of work experience with Sears Canada Inc.

(Richmond). I worked as a Shipper/Receiver in the Logistics

department. Amongst the regular duties, my task was to provide

excellent customer service, which involved informing customers about

merchandise, selling, handling cash register, ordering parts,

receiving merchandise, shipping merchandise, etc. During my time at

Sears, I have gained valuable knowledge and skills in dealing with

customers first hand.

CERTIFICATIONS AND WORKSHOPS

. Standard First Aid - with CPR-C-AED

. Emergency First Aid For Industry (OFA Level 1)

. Security Worker Licence - with Advanced Security Training

. Valid BC Driver's License

VOLUNTEER ACTIVITIES

Orientation Leader Mar.

2011 - Sep. 2011

Kwantlen Polytechnic University, BC

Through my voluntary experience as an Orientation Leader at Kwantlen

Polytechnic University, I have gained valuable leadership skills as I

had to lead and direct a group of 20 new students. My main task was to

take the new students on a campus tour and educate them about all the

facilities the university has to offer. Furthermore, I gave the new

students tips on how to save money on books, make friends at the

campus, and do well in class based on my personal experience.

REFERENCE

Available upon request

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