Customer Service Manager

Maurice J. Stubbs

**** ***** ****** *****, ** *0463 917-***-****

************@*****.***

OBJECTIVE

To obtain to full time position with The Madison Square Garden Company

where my customer service skills, work ethic and professionalism will

contribute to the success of a department and provide an opportunity to

grow.

WORK Experience

The Madison Square garden company New York, NY

September 2010 - Present

Madison Square Garden Arena November 2012 -

Present

Restroom Attendant

. Responsible for the cleanliness of all assigned restrooms during

events; removes restroom trash, maintains restroom supplies, such as

toilet paper, seat covers, hand soap and antibacterial gel.

. Partner with Custodial service team to clean Suites & Catering

locations during overnight shift; comply with Department of Health

standards and complete check lists to submit to Supervisor on duty.

. Perform jasnitorial duties including waxing, stripping and buffing

floors, clean elevators and snow removal.

. Assist department in Arena change overs for Knicks, Rangers, Concerts

and special events as assigned.

. Provide an inviting and welcoming atmosphere for guests in attendance

for events; assist with customer questions and escalate issues to

appropriate departments.

The Beacon Theatre September 2010 -

October 2012

Custodial Porter

. Cleaned and maintain The Beacon Theatre interior, lobby, dressing

rooms / VIP backstage areas and corporate offices.

. Sanitized facilities after shows (stock lavatories, wash walls, floors

and disinfect restrooms).

. Buffed and wax floors, shampooed carpets to maintain overall

cleanliness and appearance of the theatre.

. Swept, mopped, vacuumed and removed trash from facility, offices, and

backstage areas.

. Operated backstage elevator during shows; routinely interacted with

artists, promoters and VIP guests with utmost professionalism, respect

and urgency to ensure an exceptional experience at The Beacon Theatre.

. Work of special projects as assigned by Manager Custodial

Services/Building Operations.

Toys R Us

Valley Stream, NY October 2008 - January 2009

Floor Associate / Stock

. Processed cash and charge transactions for merchandise items and sold

products to patrons in a friendly and courteous manner

. Prepared display merchandise and restocked inventory as assigned.

. Assisted patrons in their selection of merchandise by answering any

questions they may have in a courteous and professional manner.

Linden Movie theater

Brooklyn, NY July 2008 - September 2008 Usher / Porter

- Seasonal

Education

John Bowne High School - H.S. Diploma Flushing, NY

2005 - 2009

Skills

. Knowledge of custodial machinery and chemical mixing

. 8 Hour Annual Security Courses / 16 On the Job Training Security

Certificate

. OSHA certified; ability to lift up to 70 lbs in a repetitive manner

References furnished upon request

Contact this candidate