Customer Service Executive Assistant

Ilhan Tamer

**** ***** ******** ***** ***. D, Lafayette, IN 47905 I C: 765-***-**** I ***********@*****.***

SUMMARY

Personable Executive Assistant who capably maintains open lines of communication among senior executives, board

members, shareholders, middle management and administrative staff.

HIGHLIGHTS

• Multidisciplinary exposure

• Project management

• Complex problem solver

ACCOMPLISHMENTS

Coordinated all department functions for team of 35+ employees.

Scheduling

• Facilitated onboarding of new employees by scheduling training, answering

questions and processing paperwork.

Research

• Investigated and analyzed client complaints to identify and resolve issues.

Customer Service

• Handled customers effectively by identifying need, quickly gaining trust,

approaching complex situations and resolving problems to maximize efficiency.

Payroll Assistance

• Assisted with payroll preparation and entered data into cumulative

payroll document

EXPERIENCE

Created weekly and monthly report and presentations. Managed daily office operations and

maintenance of equipment. Coordinated all department functions for team of 35+

employees. Maintained detail administrative and procedural processes to improve accuracy

and efficiency. Coordinated meetings with other department managers and served as main

liaison between sales and production staff. Verified and logged in deadlines for responding

to daily inquiries. Standardized department filing system to increase efficiency. Improve

communication efficiency as primary liaison between departments, clients and vendors.

Increased meeting efficiency by developing meeting agendas. 16 years of food service

experience. 12 years of construction experience. 8 years of stock market and forex

experience.

EDUCATION

Purdue University Academic Achievement Award. Electrical Engineering Technology courses.

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