Customer Service High School

**** * ***** ****** **** Apt. ***

HENDERSON, NV *9014

HOME PHONE 702-***-****

KRISTINA M. LAINE

Objective

Seeking a challenging position where I can utilize my

administrative, customer service and communication skills.

Education

Kaplan University- Medical Assistant

2012-Present

University of Phoenix - Psychology/Business Law

2010 - 2011

Las Vegas College/Everest University - Criminal Justice/Child

Advocacy/Psychology

2008 - 2010

CCSN - AMA Marketing Certificate Program

June 2004

Green Valley high School, Henderson, NV

1998 - 2001

Thousand Oaks High School, Thousand Oaks, CA

1998

Professional experience

College/Self-Employed, Assist Family Business -

2007 - 2012

Whole Foods Henderson, NV Feb.

2006- Oct. 2007

Front End Cashier-Customer Service

High volume of customers within a Fast Paced Environment

Excellent Customer Service Skills - Data Entry

Assisted in Training of Cashiers

Team Player

Quick Lerner and Excellent Product Knowledge

Accurate and Fast Cashier - Accounting Principles

Burlington Factory Henderson, NV Feb.

2005 - June 2005

Cashier - Customer Service Part Time

A.C Coin and Slot, Mfg. Las Vegas, NV Oct. 2004 -

Jan. 2005

Front Office; Receptionist (On-Call-Part Time)

Manage the company's lobby area

Greets and direct all visitors, including suppliers,

client/customers, job candidates and internal staff.

Ensures completion of paperwork, sign-in and security

procedures.

Answering incoming calls

Encompass Las Vegas, NV Oct.

2003 - Oct. 2004

Customer Service Representative

Fast paced customer service call center. Achieved

recognition for high intake of daily calls.

Mobile phone sales and set up new accounts, upgrades to

existing accounts.

Responsible for researching and resolving customer issues and

complaints.

Efficient computer skills.

24 hr Fitness Las Vegas, NV March 2003 - to

Sept. 2003

Front Desk Receptionist - Customer Service

Sales Office - Assisted in Opening of Summerlin Fitness

Center

Customer Service - Multiple Phone Lines, Member Assistance

Greeted and assisted customers entering facility

Membership, data entry in multiple business systems

Retail - Sale of company products - Highest Sales August 2003

Maintain and balance cash drawer

CPR & Safety certified

Assisted in day care facility - Active Health & Sheriff Card

Employment History - Part Time (High School)

Timbers Henderson, NV June 2002 August 2002

(Summer)

Hostess - Greeted customers - Organized seating - Assisted

Waiters

Nevada Non-Gaming Sheriff's Card

Pizza Hut Henderson, NV January 2001-

October 2001

Customer Service - Phone Orders -

Receptionist/Counter/Cashier

Ben & Jerry's Henderson, NV June 2000 - September

2000

Counter - Customer Service - Cashier - Assist with closing

activities

References submitted upon request

1

Contact this candidate