Customer Service Manager

**** ********* ** ***** 732-***-****

Rock Hill, SC, 29732 E-mail **********@*****.***

N Nicole Yellovich

A self motivated, team oriented, detail conscious professional with a successful track record in

Summary meeting the needs and demands of a fast tracked, multi-tasking business environment while

maintaining a focus on quality, efficiency and effectiveness. Employing proven communication and

interpersonal skills, I am able to interact with management, staff and customers on all levels. As a

successful office and retail manager my expertise in planning, time management, resource and

workload allocation, staff mentoring and customer service has enabled me to handle difficult

assignments and adverse situations. Using disciplined, well-organized work habits I am able to

function smoothly in crisis identifying problems and implementing solutions in a timely manner

while ensuring adherence to corporate policy and regulatory requirements. Technical competencies

include Medical Coding and Billing, the Medisoft Medical Billing and Patient Accounting Software,

also Nextgen HER Software, International Classification of Diseases 9th Revision with Clinical

Modifications (ICD-9-CM), Current Procedural Terminology (CPT), Health Care Procedural

Coding (HCPCS), Microsoft Windows XP Operating System, UB-92 Claim Forms, Hospital

Coding, Microsoft Word, and Microsoft Excel (as a planning tool). I am also certified by the NCCT

in Insurance and Coding.

Work experience

October 2013- April 2014- JFK Medical Center; Edison, New Jersey

Outpatient/Inpatient Physician Coder. Duties include abstracting, coding and interpreting both

outpatient and inpatient services for Physician billing. Utilizes the physician query process to

obtain missing information and resolve discrepancies for clarification of documentation for

accurate code assignment. Maintain coding compliance both internally and externally.

2011-2013- Cardiology Consultants; Toms River, New Jersey

Receptionist/EKG Biller. Duties included checking patients in and out, checking insurances and

referrals, collecting copays, managing doctor’s schedules, confirming appointments, answering

phones, sending faxes, billing EKG’s and other testing, posting payments and other office duties.

2008-2011- Cumberland Farms; Toms River, New Jersey

Assistant Manager. Duties included supervising employees, customer service, receiving and

stocking merchandise, provide direction and guidance to store team, train new employees, store

maintenance, cash handling and daily paperwork.

2003-2008- Prompt Anserfone; Lakewood, New Jersey

Telephone Operator. Duties included answering phone calls, communicating with patients and

doctors, message taking, dispatching calls as needed, faxing, assisting customers, and general

office duties.

2005- Blockbuster Inc; Wall, New Jersey

Shift Leader. Duties included supervising employees, customer service, receiving and

merchandising inventory, processing and filing daily paperwork, and cash handling.

2006- PNC Bank; Eatontown, New Jersey

Teller. Duties included customer service, posting payments and deposits, building relationships

with customers, cross selling products and services, and cash handling.

2006 Graduation- Monmouth County Vocational Adult High School; Belmar, New Jersey

Education

2011 Graduation- Star Career Academy; Brick, New Jersey

Present- Devry University; Online- will receive Associates Degree in HIT and RHIT certification

when complete

References References Available Upon Request

Contact this candidate