Manager Operations

Michelle Ann Santoli

*** ********* ***, *** * Phone: 610-***-**** 570-***-****

Philadelphia, PA 19123 Email: ********.*.*******@****.***

Education

Saint Joseph's University, B.S. Chemistry 2007- 2011

American Chemical Society Accreditation

Sigma XI Scientific Research Society Membership

Experience

Lockheed Martin Corporation, Computer Systems Architect, Asc. June 2013- Present

King of Prussia, PA

TS/SCI with Single Scope Background and DoD Secret Clearance

• Member of Virtual Infrastructure, Windows Enterprise, and Linux Engineering teams with experience in

network, SAN, and architectural design and deployment

• Design, deployment, and support of Cloud infrastructure and services running on VMware stack

• Virtualized over 3,000 mission critical servers across 3 sites in accordance to SLA requirements for

hardware, storage, network, and compute resources in a Cloud environment

• Designed, implemented, and supported Cloud portal utilizing vCenter Orchestrator and Microsoft

Systems Center Orchestrator and workflows to automate virtual machine provisioning /control and

Microsoft SQL Server and Oracle database instance provisioning via Agile methodology

• Responsible for the administration and state of health monitoring of Linux and Windows systems in a

virtual environment including network, IBM and EMC storage, and virtual resource configurations

Lockheed Martin Corporation, Computer Network Support Sr. June 2011- August 2013

King of Prussia, PA

TS/SCI with Single Scope Background

• Subject matter expert of BMC Remedy workflow development supporting multiple Lockheed Martin

programs

• Experienced in Microsoft System Center Configuration Manager 2007 and 2012 including packaging

various COTS products and scripts for deployments, maintaining the desired configuration management

of software on servers and workstations, and creation of OSD task sequences

• Experienced in Windows Server administration and engineering including service pack upgrades, Active

Directory, DNS, DHCP, and troubleshooting a wide variety of issues

• Member of ITIL Agile Development team working to understand and enforce ITSM best practices via

Remedy and ServiceNow

Saint Joseph's University Student Technology Center, Help Desk Technician 2008-2011

• Responsible for diagnosis and repair of software and hardware issues on Mac OSX and Windows OS

laptops

• Implemented a desktop virtualization process to configure Windows OS on Mac OSX via Boot camp and

VMware Fusion

Saint Joseph's University, Department of Chemistry Research 2010-2011

• Developed an iPhone Application to aid chemistry students and researchers by creating a molecular mass

of compound calculator with a periodic table of elements view

• Developed in Objective-C programming language using Xcode IDE

Skills

• Highly experienced in Solaris, AIX, Linux, and Windows Server 2008 R2 administration

• Experienced in the integration of VMware vSphere, ESXi, VUM, vShield Edge, vCenter Orchestrator,

vCloud Director, DRS and HA, and the configuration of Cloud and virtual environments

• Experience with DNS, DHCP, and NTP administration and configuration

• Experience with various monitoring tools such as IBM Director, IBM- Tivoli Netcool and Tivoli Storage

Manager, SCOM, HPOM, HPPM, HP NMI, vCenter Operations Manager, and BT Diamond IP

• Knowledgeable in PowerShell, PowerCLI, JavaScript, HTML, C, Objective- C, and Perl

Contact this candidate