Customer Service Manager

Lindsey Moore

705-***-****

** ******* *****, ******, ** L4M 5T3

*****************@*******.***

OBJECTIVE: To obtain a full-time day position with your company.

WORK EXPERIENCE: Office Clerk, Sears Home Services, Oct. 2009 - Present

. Provide reception duties, file paperwork, schedule appointments,

handle customer concerns

. Payroll (Quickbooks, and Excel)

. Enter client information, work to be done, and form of payments into

Sears database (Centah)

Office Manager, Cameron Creek Homes, Apr. 2007-Nov.

07

. Calculated numerical data, manually recorded finances into ledger,

filed quarterly GST, completed general accounting

. Provided reception duties, scheduled meetings, handled customer

concerns considering upgrades, organized fundraiser events

. Filed bills, invoices, blueprints

Data Entry Clerk, A&M Super Foods Store, Apr. 2004-

Oct. 06

. Programmed weekly sales into computer system, handled costing and

retail on all products

. Entered inventory into computer as per invoices, added new UPC codes

into computer system

. Created sales signs and shelf tags

EDUCATION: Advanced Diploma in Business Administration Accounting Co-op,

Georgian College, July 2012

Ontario Secondary School Diploma, Barrie Learning Centre, July 2009

ACHIEVEMENTS & -Impact Award

CERTIFICATES: -Smart Skills

-First Aid & CPR

-Smart Serve

-Customer Service Excellence

-Workplace Safety and WHMIS Awareness

-Passport to Safety

-WorkSmart Campus

VOLUNTEER WORK: Annual Wheelchair Race, Barrie Raceway, Canadian

Paraplegic Association

Active member of the Culture of Peace Committee,

Barrie Learning Centre

COMMUNICATION SKILLS: the ability to...

. Identify the foundations of individual

behaviour including perception, communication

and learning.

. Compose written, spoken, and visual messages.

. Asses and revise information for content,

language, purpose, and audience.

ACCOUNTING SKILLS: the ability to...

. Apply Generally Accepted Accounting Principles.

. Prepare period end adjusting entries, adjusted

trial balance, and financial statements.

. Compute cost of goods sold under the periodic

and perpetual inventory systems.

. Maintain special journals and customer/supplier

subsidiary ledgers.

. Reconcile bank statements; set up and maintain

a petty cash fund.

MARKETING SKILLS: The ability to...

. Explain the significance of the Target Market.

. Analyze the customer's buying process.

. Apply market segmentation techniques to predict

opportunities.

. Identify key product, pricing, distribution,

and promotional concepts.

MATHMATICAL SKILLS: the ability to...

. Calculate commercial discount, mark-up and

markdown.

. Solve practical problems involving simple and

compound interest.

. Decipher problems in annuities, consumer

mortgages, and personal investments.

REFERENCES:

Julie Guitard, Sears Home Services - Office Manager, (705) 790-

5914

Contact this candidate