Customer Service Management

JAMES H. HUNTER

***-** **** *****

Bayside, N.Y. 11361

Email: **********@*****.***

H 718-***-**** /C 917-***-****

PROFILE:

Highly motivated and dedicated Market Data Services professional, offering

thirteen years of experience in MDS role and over twenty years of

experience in IT industry. In my previous role I was responsible for all

service/support of real-time, historical, referential data and exchange

connectivity for MDS deployment. My duties included the support/service of

a RMDS/RDF topology and the daily administration of DACS IDs for products,

exchanges & specialist data entitlements. Responsibilities included:

planning, design, development and the implementation and support of new

products for the market data platform. Working directly with various IT

teams to manage implementations related to third party vendors as well as

in-house services. Known, as a highly collaborative leader, committed to

superior customer service and organizational excellence.

Pursuing a position in MDS with a Financial Corporation/Hedge Fund for real-

time selected vendor relationships and service support.

SKILLS:

MDS: Administrated all levels of Market Data Services (Inbound, Outbound)

connectivity.

MDS: Provide cost management solutions and evaluated existing tools for

revenue generation.

Network: Local Area Network/LAN, Wide Area Network/WAN

Network Protocol: Ethernet, TCP/IP, DNS, DHCP and NAT.

Telco Topologies: Frame Relay, MPLS, RXN & BTRadianz

Network Diagnostics: Wire Shark, Ethereal, HP Open View, CiscoWorks, LAN

Fluke

Operating Systems: Windows XP, WIN7, Basic UNIX

Firewall: Checkpoint Management Client, Smart Console R70, R75

Software: Microsoft Office (Word/Excel), Microsoft PowerPoint, Microsoft

Project, Visio Professional

Experience

Software Guidance & Assistance, Inc. (2012 - 2014)

JPMorgan Chase Trading Technology /Market Data (Consultant)

. Maintain and improve existing Market Data delivery and Infrastructure

connectivity.

. Effectively supported traders, trading applications and trading floors

in a high-pressure, dynamic environment.

. Dependable to identify, analyze, and correct issues and service outages

to minimize impact to stakeholders, LOB and partners/vendors.

. Excellent knowledge of Market Data/ECN products (Espeed/Garban,

Brokertec, Marketwire, Algo Trading)

. Daily support of real-time applications (EIKON, Thomson ONE, Bloomberg,

Factset)

. Successfully created/submitted FW requests (PIRA) for LOB connectivity

to partners via Network and firewall technologies.

. Worked with legal/finance teams to complete contract cycle from

inception to execution.

. Interacted with Trading Technology teams to ensure smooth transition

from project to business as usual for new products and processes.

. Change Management: Plan, schedule, test, implement, and document

maintenance activities without impacting/ conflicting with MDS

performances.

. BAU support for JPMC EURC/ Peregrine ticket database and IMT alerts.

. Provide Level 1, 2 & 3 for real-time support for MDS.

. Good written and verbal communication skills.

McGraw-Hill /Standard & Poor's, Financial Information Services (1999 -

2012)

Market Data Manager

. Market data content management expert for the firm. Work with business

groups and internal applications development to support the facilitation

of real-time data to API objectives and firm's applications content.

. Execute daily, weekly and monthly deliverables in a high-pressure,

dynamic environment.

. Achieved Market Data growth, efficiencies and consistency throughout

firm.

. Engineered/Implemented real-time low-latency market data feeds to

support client needs and business requirements for primary and disaster

recovery sites.

. Subject Matter Expert for Thomson Reuters services: RMDS/RDF, Reuters

3000Xtra, EIKON, Thomson ONE, Bridge/EJV and the responsibility for

(DACS) entitlement system.

. In depth knowledge of Bloomberg (Open, ANYWHERE & B-pipe).

. Extensive knowledge of IDC/Comstock (Plus Feed/CSP, eSignal Pro)

. Daily support of real-time internet based products (Tradeweb, SDC

Platinum, OTC Data Services, FINCAD & Street Event).

. Level 1, 2 & 3 for real-time support for MDS.

. Governed the Entitlements process overseeing the flow of

granting/tracking global securities exchanges.

. Designed and administered technical architecture and support for MDS

products and relevant feeds (Real-Time, Delay, Historical and End of Day

Pricing).

. Adept at working with C-level management from end to end: Introducing

new technology using PowerPoint presentations, working directly with

business unit gathering requirements, validating costs and expenses,

architecting and implementing successful cost-effective solutions

. Responsible for Monthly/Quarterly Exchange Reporting (NYSE, AMEX, OPRA,

TOR and NASDAQ/OMX).

. Prepared business requirements and documentation; managed product

development; coordinated all product rollouts.

. Excellent customer service and interpersonal skills and strong

communication skills (oral and written).

. Engineered and supported MDS global multi-systems environments utilizing

CISCO routers, switches and Checkpoint/Juniper Firewalls.

. Worked closely with the Firewall/Security team to implement policies for

MDS infrastructure.

. Coordinated and arranged the ordering and delivery of circuits

(Private/Public)

. Regularly maintained and updated schematic drawings using Visio; logical

and physical for MDS infrastructure documentation/troubleshooting.

. Handled the timely processing of MDS invoices, vendor coordination

issues.

. Created allocation & methodology to accurately monitor data/billing

analysis.

. Review current policies, procedures for recommendations on best

practices to maintain the integrity of MDS.

. Manage multiple projects and meet and exceed deadlines in a fast paced

environment, on-time and within budgets (Project Management).

Standard & Poor's, Financial Information Services (1995 - 1999)

Senior Network Engineer

. Firewall/information security experience, setting policies and promoting

rules to the production environment

. Designed and implemented/supported network infrastructure to support

client's requirements.

. Generate network diagram drawings; logical and physical for documentation

and implementation of network services.

. Upgraded hardware and software strategies to support the evolution of

next-generation of the corporate backbone.

Administered LAN LDAP: created new, migrated and upgraded existing accounts

on LAN.

Supported all employees with Email and related software applications.

Responsible for training and mentoring Level 2 employees.

Diagnosed all network related problems, such as Routers/Switches; switch

port assignment, defective cabling, and NIC cards/modules.

Solid project management skills; Able to adhere to standard operating

procedures and complete required changes within the specified network

maintenance windows.

New York College of Podiatric Medicine (1993 - 1994)

System Support Specialist

Installed, upgraded, repaired & maintained over 200 workstations and 10

File Servers

Diagnose all Network / Telco related problems

Control Data Corp. AWI Division (1985 - 1992)

Bench Technician Grade 5

Bench repair of Circuit Boards, CRT units, UPS, Modems, Printers,

Keyboards, Scanners

Responsible for Troubleshooting and Repairing Automated Wagering Devices-

Electronic & Mechanical

EDUCATION

Florida A&M University, Tallahassee, Florida

Major: Computer Science

Benjamin N Cardozo, Bayside New York

Major: Mathematics & Science

TRAINING

Mercer County Community College - Project Management Certification

RMDS/Reuters Market Data System Certification

Business Management Course

Implementing Cisco IP Routing

Checkpoint Security Administration Course

UNIX Admin Course

Cisco Advanced Catalyst 6500 Switched Networks

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