Customer Service Office
Resume:
BREANNA RASMUSSON
*** ******* ***, *********, *******
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H: 218-***-****
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C: 218-***-****
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*********@*****.***
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PROFESSIONAL SUMMARY
Purchasing Agent who continually maintains a positive attitude while interacting with demanding clients. Serves as the
primary point of contact for both in house and external phone and website queries.
Patient Access Representative who goes above and beyond basic administrative tasks and takes on multiple projects at
once. Excellent work ethic and strength in boosting company morale.
Office Assistant with 2 years of billing and coding, patient charting, insurance claims and appointment scheduling in a
busy medical office setting.
SKILLS
Professional phone etiquette
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Excellent communication skills
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Advanced clerical knowledge
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Database management
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Multi line phone proficiency
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Articulate and well spoken
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Spreadsheet management
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Customer service oriented
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Filing and data archiving
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Flexible
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HIPAA compliance
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Works well under pressure
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Pleasant demeanor
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WORK HISTORY
Patient Access Representative, 10/2012 to 08/2013
Riverview Healthcare Association – 323 South Minnesota st, Crookston, MN, 56716
Directed guests and routed deliveries and courier services.
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Answered and managed incoming and outgoing calls while recording accurate messages.
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Maintained a clean reception area, including lounge and associated areas.
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Screened all visitors and directed them to the correct employee or office.
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Obtained signatures for financial documents and internal and external invoices.
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Maintained patient accounts
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Updated patient accounts if necessary
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Constant contact with other departments to make sure smooth transition and information was
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confidential for patients,
Purchasing Agent, 08/2005 to 10/2010
Pheonix Industries – Crookston MN 56716
• Ordered and distributed office supplies while adhering to a fixed office budget.
• Met with vendors, sampled products and requested bids to make sure product and price was
acceptable and beneficial to the company
• Maintained a up to date inventory
• Returned phone calls, emails, and letters to customers, and vendors on a timely basis
• Input all orders into computer, along with on floor supervision to make sure we were able to meet the
promised deadline.
• Attended regular monthly budget meetings
EDUCATION
ASSOCIATE OF APPLIED SCIENCE CARDIOVASCULAR TECHNOLOGIES 2012
Associate of Science: Sales and Marketing Management, 2006
Northland Community and Technical College East Grand Forks MN
ACCOMPLISHMENTS
• Managed inventory and office budgeting for supplies for busy manufacturing company.
• Student Senate NCTC
• Cardiovascular Student Senate President
References available upon request
Contact this candidate