Customer Service Engineer

Donald J.A. Stair

**** ******* ******

Miramar,Florida 33027

954-***-**** (Home)

954-***-****(Cell)

********@*****.***

OBJECTIVE:

A challenging and rewarding IT /Telecom career where my experiences and

knowledge can be beneficial for company growth.

EXPERIENCE:

May,2012-Present-Field Nation/Field Solutions/Work Market

Field IT/Telecom Network Engineer (Contract).

Performed contract IT/Telecom network break/fix solutions for sellers with

contracted SLAs.

DSL/T1 router,network upgrade with ISP/LEC and IT network personnel.

IBM POS/Register,scanners,printers installation and maintenance for

small/large retail customers. Server/workstation/network printer, UPS

integration.

Commercial Kiosk moves, additions and changes incorporating new CAT5/CAT6

cabling infrastructure.

Provide Server/Client network security with Anti-Virus/malware/spyware and

firewall protection .

Cisco WiFi (WAP) integration and repair for residential and commercial

customers.

VoIp long distance service installation for residential customers.

Sept,2011-May,2012-Unitell Worldwide Communications, Miami, Fl

Field Technician

Moves,additions and changes to voice/data integrated networks of Small to

Large commercial businesses.

Nortel BCM/Meridian network integration and maintenance.

June,2010-Sept,2011-DataStarUSA,Plano,Texas

Field IT Cisco Engineer (Contract)

Bank Of America Network Refresh Project.

Review job schedule and engineering documentation for banking centers.

Provide logistics support for the upgrade of BOA Cisco integrated VoIP

network.

Request and obtain access to network server and drive-thru locations for

switch/router deployment.

Replaced and configured Cisco catalyst series switches and routers.

Cisco router/switch integration with server, ATMs and Call Manager/Unity

platforms.

Verified UPS power, ethernet port connectivity of ATMs,workstations and IP

phones.

Worked with Technical Control Center (TCC) in compliance with BOA security

and network.

July,2009-June,2010-Global Gateway Exchange(GGE),Holland,Ohio

Field IT Technician (Contract)

Determine location of VBand router/DSL modem installation and provide the

necessary hardware.

DSL (Digital Subscriber Line)integration for small to large business

customers.

Static IP and DSL upload /download speed verification.

Verify and establish connectivity of VBand router from demark to RJ11/RJ45

wall termination.

Install Cat3/CAT5/CAT6 network cabling as required.

DSL test and LAN integration with ISP (Internet Service Provider).

Sept, 2007-May,2009- AT&T Outside Plant Engineering- Opa Locka, Miami

Outside Plant Technician (Contract)

Received preliminary and safety training for Project Light Speed(PLS).

Reviewed outside plant F1/F2 engineering drawing for daily job assignments.

Performed conditioning of F2 aerial and underground cable facilities as

assigned by engineers.

Removed excessive bridge taps per assigned cable pairs and counts.

Completed reports to correct and update Outside Plant Engineering data.

Repaired and or replace defective splice modules, drops/terminals to ensure

integrity.

Conducted ATI testing on assigned F2 pairs in compliance with broadband

UVERSE parameters.

April,2006-Sept,2007- BlackBox Network Services, Miami International

Airport,Florida

Telecommunications Technician (Contract)

Voice/Data integration for Meridian SL1 network at Miami International

Airport.

Completed scheduled moves,additions and changes for Miami/Dade county and

associated clients.

Opened CSOs (Customer Service Orders) as part of installation and

maintenance process.

Call Pilot voice mail integration and maintenance.

Meridian SL1, software /hardware installation.

Companion wireless phone and base station programming.

Telecorp ACD system integration and maintenance.

Worked with AT&T and Honeywell on Voice/Data network for Airport

security/alarm systems.

Client hardware maintenance with trouble ticket tracking system.

Nov,2001-April,2006 - Southcom Systems,Ft. Lauderdale,Fl.

Telecommunications Technician (Contract)

Perform Nortel Norstar PBX installations.

Installed and terminated CAT 3/CAT 5/CAT 6 network cables network

integration.

Install clients T1 router/hub gigabit ethernet connectivity for LAN/WAN

platform.

Installation and configuration of wireless 802.11b Broadband Routers for

WiFi networks.

Ensure TCP/IP integrity of Cisco routers,bridges and hubs by performing

diagnostic testing.

Customer PC workstation setup, modem/router integration and installation

for AT&T ADSL.

Fiber optic cable installation, testing and termination for customers

broadband network.

Provided customer assistance with fault isolation and referral to AT&T when

isolated to demarc.

Implementation of VoIP and QoS technologies for Cisco call manager

applications.

Configuration and network management assistance with Cisco,switches,routers

and hubs.

Jan,1998-May,2001- World Access Inc. Miami, Florida.

Switch Manager

Responsible for daily administrative and technical job functions in a class

5 Central Office.

Demonstrated leadership to motivate and maximize individual performance.

Establish and maintain vendor/client relationships to leverage

opportunities.

Implemented facility testing procedures and job schedules.

Managed and implemented moves,additions and changes for network

consolidation.

Installed the FTP File Server for billing backups and WAN integration.

Established workstation integration and connectivity to WAN network.

Provisioning and integration of Nortel OC-3 incorporating a Tadiran T-DAX.

Customer ISDN/PRI software translation changes for clients VoIP network.

Isolation of customer trouble reports utilizing translations, switching

routing concepts.

Worked with STP sites to diagnose problems on SS7 (X.25) network .

On call 24/7 and documented network status daily with the use of Linux

operating system.

Aug,1995-Jan,1998- MCIWorldcom, Miami, Florida

Network Engineer II

Proactive maintenance to identify switching, network and customer problems.

Installation and maintenance of DS3,M13,T1 and DS0 DACS circuits.

Performed daily FTP billing CDR files backups.

Retrieved and reviewed switch traffic reports daily for trending and

analysis.

Worked with Nortel DMS support on all BCS softftware upgrades.

Installation and maintenance of SS7 links to a STP utilizing X.25 protocol.

Performed ISDN/PRI T1 and ATM/frame relay customer installation and

maintenance.

Worked customer reports to resolution by the trouble ticket tracking

process.

Workstation support and LAN integration with Windows server.

Clients co-location voice/data network integration and support.

May,1991-April,1995 - LDDS/Worldcom, Boca Raton, Florida.

Telecommunications NOC Technician II

Network surveillance of Voice/Data /OC-48/Sonet networks with Operation

Support Systems.

Documented,dispatched and escalated network problems to on-call field

technicians and management.

Evaluate and diagnose problems on Voice/Data networks by desktop test

access of DSUs and CSUs.

Acceptance testing of DS0 level,switched-private line,analog and digital

voice/data circuits.

Worked trouble ticket system with time specific escalations to AT&T and

OCCs.

Customer, network provisioning and work order tracking utilizing IBM AS400

engineering database.

Nov,1984-May,1991- NORTEL-North East Division, Tarrytown, New York

Equipment Applications Engineer

Conducted (CI) presentations at meetings with BOC and RBOC customers.

Central Office design and implementation for Nortel DMS-100,250,300 family

of switches.

Created customers job database based on provisioning guideline for hardware

and software packages.

Prepared engineering estimates based on job quotes.

Generated equipment list by specification and release of job database.

Installed DMS 100/20/250 family of switches in compliance with Nortel's

Installation,hardware/software integration and commissioning procedures.

Performed Class 5 Central Office Grounding Audits for DMS (ISG) Supernode

integration.

TECHNICAL TRAINING/CERTIFICATIONS

Collins MX-105/MX-106 multiplexers and Microwave Radios

Nortel DMS/SDMS OC-48,OC-12 Fiber Network.

DMS Supernode System Maintenance, DMS-250.

Installation/Maintenance, DMS-100/200 Provisioning/Engineering.

ATM Frame Relay, Packet Switching Technology, Digital Electronics and

Computer Science.

LAN/VLAN/WAN topologies, integration and OSI/TCP/IP protocol hierarchy.

AT&T Outside Plant Facility Construction and Engineering.

Cisco(CCNA)Certification(ongoing)- New Horizons Computer Center.

Windows Server 2008 Network Infrastructure.

Mitel SX-2000 SX voice/data integration.

HVAC EPA certification.

EDUCATION

Aug,1985-Jun,1989-Canbourne University-London,UK(online)

BSc Telecommunications Systems Engineering/Network Design and

Implementation.

Sept,1975-Aug,1979-University of Technology-Kingston, Jamaica.

City and Guilds of London-Telecommunications Technicians Degree.

Major-Telecommunication Principles, Radio & Line Transmission, Advanced

Microwave system design .

Sept,1968-Aug,1974-Wolmers High School General Certificate of Education

(GCE) graduate.

Majors -Physics, Chemistry, and Biology.

Jamaica School Certificate (JSC)-Majors-English, Math, General Science.

A&B, Biology, Civics & Geography.

SKILLS

Ability to effectively manage complex mult-vendor relationships and

project co-ordination.

Comprehensive knowledge of industry trends and standard.emerging cloud

technologies etc.

Demonstrated ability to be a team player with project management skills.

Experience with network monitoring and management tools for

troubleshooting.

Microsoft windows Xp,Vista,,windows 7, Visio,Windows Server 2008 network

infrastructure.

Outstanding customer service, as well as excellent verbal and written

skills.

Troubleshooting experience with OC3, DS3,T1,Frame-relay.

Strong IP telephony and Metro Ethernet experience.

Cisco network design and implementation knowledge.

LAN/WAN integration, network topologies and Packet Switching technology.

Experience with terrestrial Ku and C-band satellite systems installation

and integration.

REFERENCES

Furnished on request.

Contact this candidate