Administrative Assistant Customer Service

Esmeraldo C. Carpio

**** ****** ****** ********, *** York 112**-***-*** 6835 *******@*****.***

Career Summary: Used my varied skills and experience gained working in Information Technology and Health

Information Management to help promote growth for myself and the company.

HIGHLIGHTS OF QUALIFICATIONS

- Dependable.

- Excellent at time-management and organization.

- Strong analytical and problem-solving skills.

- Highly efficient, learning quickly and interpreting information accurately.

- Detail oriented and resourceful in completion of tasks with the ability to multi-task efficiently.

- Effective communication at various levels with individuals and groups.

EMPLOYMENT HISTORY

H.I.M./I.T. Coordinator Wyckoff Heights Medical Center, Brooklyn, New York, August 2008 2009

Served as primary contact between I.T. and Health Information Management departments.

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Performed wide variety of administrative functions supporting all Director level projects and information management

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processes.

Analyzed monthly data and prepared reports for Directors presentations to executive management committee during

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monthly departmental meetings.

Worked with I.T. and vendors implementing new software and hardware within H.I.M. as well as training staff in use of office

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computer resources such as network scanning, network printing, remote coding, etc.

Medical Coder Intern Long Island College Hospital (LICH), Brooklyn, New York, Oct 2008 Feb 26, 2009

Coded and abstracted outpatient, inpatient and ER charts utilizing ICD and CPT coding.

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Administrative Assistant Wyckoff Heights Medical Center, Brooklyn, New York, October 2007 August 2008

Provided comprehensive administrative support for the Director of Medical Records including scheduling meetings,

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coordinating projects and effectively managing all essential tasks.

Managed accounts payable, departmental budget and processed payroll for over 65 employees.

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Prepared meeting agendas and carefully monitored all action items.

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Oversaw maintenance and purchase of office supplies and equipment.

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Prepared reports related to various hospital activities as needed and tasked by the Director.

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Network Engineer. Xceedium, INC., New York, NY, 2003 2004

Systems Technician Lucid Technologies Group, New York, NY, 2000 2003

RELEVANT SKILLS AND QUALIFICATIONS

CUSTOMER SERVICE

Experience in handling difficult scenarios with customer deadlines and requests

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Strong ability to multitask and prioritize to meet customer demands along with the demands of the company specially of

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tasks assigned by the Director

Capability to devise creative problem solving strategies

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Follow through with commitments and investigate questions for both customers and employees

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ADMINISTRATIVE ASSISTANT TO THE DIRECTOR

Ability to manage and delegate responsibilities to other members of a given team

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Foster both internal and external company relationships to ensure individuals feel valued and welcomed

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Ability to balance priorities and tight deadlines by possessing strong organizational and self motivating skills to perform a job

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proficiently in a high stress, fast paced environment

Effective communicator and a passion to work well with others

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PURCHASING

Knowledge and understanding of supply chain work flow, culture, and operations

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Ability to negotiate and work well with warehouse, production, and operations personnel

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Experience ordering raw materials and production requirements based on order demand

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Ability to coordinate and document procedures to align organizational effectiveness

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TECHNICAL SKILLS AND EXPERTISE

Meditech, ICD9, CPT 10, Medical Coding and Billing

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Highly proficient with computer hardware and software including Microsoft Office (Excel, Powerpoint, Word, etc)

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Processed Payroll using ADP software

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Education

1199 SEIU Training & Employment FUND: Medical Coding Program, Dec 2007 April 2009

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Long Island University: Medical Coding & Billing, May 2006 Dec 2008

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The Chubb Institute: Network Engineering, 1999

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Hunter College: Bachelor Degree candidate in Nursing (BSN), 1996 1998

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Municipal Training Center: NY State Certified Nursing Assistant, 1998

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Brooklyn Technical High School: Bio Medical Science Major, 1996

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