Engineer Network

Johnnie R. Allen Jr. - MCP (MCP ID# *******)

**** *** ***** *****, ******** GA 30213 770-***-****; -

*************@*****.***

DESIRED POSITION: NETWORK TECH

SUMMARY OF QUALIFICATIONS

. Expertise in Switching, Digital Technology, Disaster Recovery Systems

. Trained in Nortel SONET Fiber Rings, used VOIP-Softswitchs DMS 100, 5-

ESS, DMS, Siemens; VERIZON FIOS Fiber Optic Network which also used

DMS 100 including DS-0, DS-1or T-1 testing, DS1C C.O. Frame and High-

Speed technologies especially in the Fiber Network

. Utilize excellent communications, interpersonal and problem solving

abilities.

. Verizon systems: SWITCH-FOMS, SOP/DOE, TIRKS, VRepair, WAFA, and

STORC.

. Strong in Programming/Troubleshooting with PBX systems i.e. NORTEL DMS

100; LUCENT 5-ESS; SIEMENS.

. PC Skills; including Lotus Notes, Microsoft Word, Corel WordPerfect,

Microsoft Excel

. Critical-thinking, Self-Motivated, Hard working. Solution oriented,

adaptable to new Systems and Technologies

PROFESSIONAL EXPERIENCE

International Security Management Group ISMG, Atlanta, GA

October 2010 --- May 2013

Security Officer/Logistics worker

Work at Kraft/Excel in Union City, GA overnight doing security work

and using Red Prairie application for the logistics of receiving and

dispatching tractor trailer for the this company. This includes

working with various third party vendors and internal taskers.

Increased my Volunteer services November 2008

- present

VERIZON COMMUNICATIONS, INC, Madison, NJ February

2000 - November 2008

Network Technician

NTC/NOC Network test center/ Network Operation center PROGRAMMED in

NORTEL DMS 100 allowed services thru FIOS fiber using VOIP SoftSwitchs

operating at various speeds (DS0, DS1,T-1, T-3); Lucent-5-ESS; and

Siemens (DS0, DS1). This enabled access to features and network resources

for business and residential customers. Made provisioning changes as

needed per Switch. Remotely test, troubleshoot and resolve customer

troubles associated with features, circuits, CENTREX, and PBX . Using

trouble ticket system that utilize various databases and

telecommunication LAN/WAN networks, including Verizon systems (SWITCH-

FOMS, SOP/DOE, VRepair, LMOS and WAFA & STORC). Communicated with inter-

company departments (FSC - Fiber Solutions Center, Trunks, Translations,

Frame and outside Technicians) to collaborate, troubleshoot and

reconfigure services and resources to customers. Temporarily worked in

C.O. DS-0; DS-1circuits-all functions. Trained in provisioning various

SONET data rates.

. Interfaced with other departments to resolve hardware and software

problems

. Track trouble tickets and follow-up through resolution to various

groups working with the NOC/NTC.

. Act as liaison between various groups especially to improve customer

relationships while providing fast, thorough, friendly, and

professional resolution of communications problems and services

issues.

Education & Certifications

Verizon Netlearn Courses: High Speed Technologies, Media & Topologies, TCP-

Basics, Softswitch Extensions and Evolution, Softswitch Motivations and

Architecture, Softswitch Protocols, Transmission Control Protocol,

Transport Protocols for VoIP, VoIP and Softswitch Basics, VoIP Call

Control: H.323 & MEGACO, VoIP Call Control: SIP, VPN Overview and

Classification Inter-company School: Fiber to the Premises for C.O.

Technicians...Vendor -NORTEL Optical Metro (5100/5200), Optera Fiber

Rings, 5ESS Technologies; 5ESS CENTREX Technologies, Central Office Frame.

Verizon Computer Based Training (CBT): Programming of Siemens Switch.

Rets Institute, Nutley, NJ certified. Fiber Optics Fundamental and Advanced

Alpha Train School, Union NJ - Microsoft Certified System Engineer Training

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