Human Resources Quality Assurance
Resume:
ROBERT NESBITT LAWS
**** ****-**** ***, ********, MD, 20814
*********@*****.***
EDUCATION
UNIVERSITY OF VERMONT, BURLINGTON, VT
BACHELOR OF SCIENCE, PSYCHOLOGY, MAY 2012
WILLIAM PENN CHARTER HIGH SCHOOL
HIGH SCHOOL DIPLOMA, JUNE 2008
PROFESSIONAL EXPERIENCE
ACCELERA SOLUTIONS
FAIRFAX, VIRGINIA
RECORDS MANAGER
10/2013- PRESENT
● WORKED IN THE RECORDS AND FILING OFFICE OF THE FEDERAL TRADE COMMISSION.
● DEVELOPED AN ACCESS DATABASE EXPLAINING THE DOCUMENT USAGE OF EVERY DEPARTMENT IN THE FTC
● TRACKED PERMANENT AND TEMPORARY RECORDS ON AN EXCEL SHEET WITHIN THE FTC
● HELD INTERVIEWS WITH DIFFERENT DEPARTMENTS IN THE FTC TO BETTER UNDERSTAND THEIR LITIGATION
PROCESSES
DEPARTMENT OF HOMELAND SECURITY/USCIS- HUMAN RESOURCES- BENEFITS AND RETIREMENT BRANCH
SOUTH BURLINGTON, VT
OFFICE AUTOMATION CLERK
12/2012- 07/2010
● ASSEMBLED RETIREMENT PACKAGES FOR THE HR SPECIALIST.
● RESPONSIBLE FOR DAILY MAIL.
● HELPED CUSTOMERS FILL OUT THEIR DESIGNATION OF BENEFICIARY FORMS AND VERIFIED THE INFORMATION TO
MAKE SURE THEY WERE SATISFIED WITH THEIR RETIREMENT PLAN.
● VERIFIED CUSTOMER AWARD FORMS AND MANAGED EXCEL SHEET TO MAKE SURE ALL CUSTOMERS RECEIVED
THEIR AWARDS.
● VERIFIED AND UPLOADED OVER 160 RETIREMENT PACKAGES INTO ELECTRONIC OFFICE OF PERSONNEL
MANAGEMENT (EOPF).
● OVERSAW AND ASSISTED IN THE UPLOAD OF USCIS EMPLOYEE’S PERFORMANCE APPRAISALS AS WELL AS
INSTITUTED A STANDARD OPERATING PROCEDURE (SOP) ON HOW TO UPLOAD A PERFORMANCE APPRAISAL INTO
EOPF.
DEPARTMENT OF HOMELAND SECURITY-HUMAN RESOURCES-QUALITY ASSURANCE AND ANALYSIS BRANCH
SOUTH BURLINGTON, VT
OFFICE AUTOMATION CLERK/STUDENT TRAINEE
10/2011- 12/2012
● SUPPORTED EOPF HR SPECIALIST.
● SERVED AS BACKUP ADMINISTRATOR FOR THE EOPF MAILBOX. ASSISTED CUSTOMERS WITH THEIR EOPF
QUESTIONS AND CONCERNS.
● WROTE AN SOP ON HOW TO SCAN AND UPLOAD DOCUMENTS INTO EOPF AS WELL AS AN SOP ON HOW TO FIX
POORLY UPLOADED DOCUMENTS IN EOPF.
● SERVED AS POINT OF CONTACT FOR OFFICE OF SECURITY AND INTEGRITY AND HANDLED THE ELECTRONIC
FORMS TRANSFER OF SECURITY DOCUMENTS.
● SERVED AS HROC’S POINT OF CONTACT, PROVIDING INFORMATION AND FEEDBACK FOR THE PLANNING AND
PREPARATION OF THE 2012 UPLOAD OF PERFORMANCE AWARDS.
ADDITIONAL EXPERIENCE
● WORKED WITH RCH (RESOURCES FOR CHILDREN’S HEALTH) IN THE SUMMER OF 2008.
● OVER 40 HOURS OF INTERNSHIP WORK WITH COUNCILMAN CURTIS JONES OF THE 4 DISTRICT IN
TH
PHILADELPHIA: SURVEYING CONSTITUENTS AND ASSISTING WITH THE ADVERTISEMENT CAMPAIGN.
● OVER 180 HOURS OF COMMUNITY SERVICE
TEACHING CHILDREN AT THE KENSINGTON COMMUNITY CENTER.
ASSISTING THE ELDERLY AND MENTALLY CHALLENGED AT THE HASSLE HOUSE.
ADDITIONAL SKILLS
● EXCELLENT COMMUNICATOR
● PROBLEM SOLVER
● QUICK LEARNER WITH STRONG RETENTION SKILLS
● INDEPENDENT, SELF-MOTIVATED AND ORGANIZED
● PROFICIENT AT PHYSICAL TASKS
● COMPLETES ASSIGNMENTS ACCURATELY AND ON TIME
● ALL MICROSOFT PRODUCTS(WORD, POWERPOINT, EXCEL, ACCESS)
● INTERNET SAVVY
● GENERAL TECHNOLOGICAL TROUBLESHOOTING SKILLS
REFERENCES
AVAILABLE UPON REQUEST
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