Manager Store
Resume:
CHERYL STEVENSON
• ***** MARSH HAWK ST
HUMBLE, TX 77396-3826
• 832-***-**** (cell)
• 281-***-**** (home)
************@*****.***
Career Objectives
Summary of Qualifications
Word, Excel, SAP, Outlook; inbound and out bound calls; excellent communications and
problem solving skills.
Microsoft office, 10 key, cash register,
Work History
Page International Communications, Houston, Texas
Customer Sales Rep
Aug 24, 2013 - Nov 01, 2013
Assisting Promotional Clients with advertising ideas, and Sales
Goodwill Industries of Houston, Houston, Texas
Assistant Manager
Feb 12, 2012 - Sep 01, 2013
Responsible for opening and closing procedures of the store, heavy cash handling,
handling HR issues, reporting to DSM on weekly basis on store productions. Managing
up to 19 associates, schedules, payroll reports etc. Meeting production deadlines.
Maintaining daily store sales and production..
W W Granger (Adecco), Houston, Texas
Credit Representative
Mar 17, 2010 - Aug 28, 2010
Credit and collections for industrial parts company. Placing calls to customers assisting
them in the repayment of their debt. Management of accounts collecting overdue debts.
Utilize various skip tracing techniques to locate right parties in order to negotiate
payment arrangements. Negotiate payment terms and methods when right party is
reached. The negotiation process often requires reviewing the account information in
database, and/or asking probing questions of the consumer in order to better understand
potential objections to payment. Overcome stalls and objections and suggest money
sources for debt payment. Leave messages with consumers informing them of contact
points via a mandated script Execute verbal skip tracing procedures when non-right party
is reached. This includes asking for home address, home telephone number, and place of
employment. Utilize the scripted opening when the right party is reached. This includes
identifying the consumer, identifying company, and asking for payment on the account.
Update the customer record with new information, record the call result or disposition; as
well as any relevant notes about the call via the menu or narrative section of the system
Corporate Express, Houston, Texas
Credit and Collections
Feb 01, 1999 - Jan 01, 2002
Credit and collections of past due bills. Calling and contacting customers to arrange
payment of moneys due to the company. Resolving customer pastdue accounts, skip
tracing.
UPS, Houston, Texas
Credit and Collections
Apr 01, 1986 - Oct 01, 1999
Credit and collections for UPS customers .Resolving customer past due accounts.
Customer support, billing, filing, skip tracing.
Education
Lone Star College, Texas
2 years college, technical or vocational school
Smiley High School, Houston, Texas
High School Diploma/GED
Computer Skills
Typing Speed 40 Words Per Minute
• Accounting Software (Peachtree, Quickbooks, etc)
• Database Software (Oracle, Access, etc)
• Data Entry Terminal (PDT, Mainframe Terminal, etc)
• EMail Software (Outlook, Thunderbird, etc)
• Internet Browser (Internet Explorer, Firefox, etc)
• Peripheral Devices (Scanners, Printers, etc)
• Personal Computers
• Presentation Software (PowerPoint, Flash, etc)
• Spreadsheet Software (Calc, Excel, etc)
• Word Processing Software (Word, WordPerfect, etc)
Additional Computer Skills Quickbooks, CRM- Credit Records Management, SAP,
Language Skills
English - Excellent ( Read Write Speak )
Driver's License-Class C - Standard Driver's License
References
Detra Hubbard
Store Manager
Goodwill Industries of Houston
Fancessca Ward
Store Manager
Goodwill Industries of Houston
Stephen Wilson
Store Manager
Goodwill Industries of Houston
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h ttp://wrksolutions.com/
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