Customer Service Manager

Brooke White

727-***-**** ******@*******.***

Objective

To provide you with a professional, energetic and hands-on approach

to assist in your Property Management needs.

Summary of Qualifications

Qualified property manager with 10+ years experience in on-site property administration. Skilled in multiple areas, including providing superior customer service to all tenants and prospective tenants; working with diverse individuals; and ensuring that all properties are maintained in accordance with company policies. Possess current CAM license. Have experience managing multiple (300+) apartment, condo, and multi-family residential units. Experienced with Microsoft Word and Excel.

Professional Skills

Management Skills

• Manage and oversee day-to-day apartment operations

• Evaluate market conditions and develop effective advertising to ensure maximum occupancy

• Develop, implement and maintain effective office procedures

• Generate weekly and monthly reports to track activity and progress

• Prepare yearly budgets in accordance with guidelines and regulations

• Coordinate office and maintenance plans and procedures

Customer Service Skills

• Develop effective communication skills with both prospective tenants and current residents

• Ensure that outstanding service is provided to residents

• Handle any complaints in a timely, professional manner

• Implement innovative methods to ensure resident satisfaction and retention

• Ensure that all service requests are handled promptly and courteously

Clerical Skills

• Handle deposits, fees and rent collection

• Maintain an accurate record of accounts receivable and payable

• Prepare all budgets and handle weekly and monthly reports

• Coordinate property insurance and track maintenance service requests

• Handle legal matters in accordance with Florida Residential Landlord and Tenant Act

Key Skills

Possess good communication skills with prospects and current residents, staff, vendors and service providers. Enthusiastic and outgoing and exceptional ability to prioritize and organize

Education

Liberal Arts St. Petersburg College St. Petersburg, FL

Liberal Arts University of Colorado Boulder, CO

Work Experience

Property Manager 2000 – 2013 Clearwater, FL

Capreit Inc. (Hidden Oak Apartments)

Geigle Properties (Hidden Oak Apartments, LeClub Villas, and condos at Bardmoor)

Contact this candidate