Engineer Management
Resume:
RAJESH KUMAR
< Experience Summary
. *.* Years of IT & Telecommunications experience in Application and
Infrastructure Support, Windows System Administration, LAN maintenance
and Hardware support for HP, IBM, Dell server, desktop, firewall, laptop,
Storage and peripheral products.
. Functional and current technical experience includes Infrastructure and
Application Support on MobileIron and Airwatch Mobile device mangament
(MDM) Software.
. Past IT experience include Windwos server 2003,2008
administration,Windows XP administration. HP Compaq, IBM, Dell
server, desktop, laptop and storage hardware support, Facility
Management services, LAN/WAN troubleshooting.
< Professional Certifications
. Microsoft MCSE Certified System Engineer, Certification ID : 3796134.
. VMware Certified Associate (VCAD510), Candidate ID: VMW-01310621L-
00434606
. Mobileiron MDM Certified System Administrator (100 Series), ID :
< Academic Qualifications
. B.Sc in Information Technolgy (IT) from NIIT delhi affiliated to KUVEMPU
University, Karnataka.
. Three Years Diploma in System Engineering & Networking (GNIIT) from NIIT.
< Work History
Nov 2011 to Till Tech Mahindra Ltd. Sr. System Engineer
Date
Feb 2010 - Oct 2011 One97 Communications Ltd Associate Support
July 2008 - Feb 2010 Softel Solutions Pvt. Ltd System Engineer
< Work Experience
Tech Mahindra Ltd.
. Working as a MDM consultant for AT&T Mobility team and Providing L3
support as a SME for Mobileiron & Airwatch Mobile device management
(MDM) applications software for around 600 customers across the
globe.
. Responsible for Installation, Configuration & Management of
MobileIron tool for Mobile Device Management Support and providing
Resolution of problem/request logs within contracted SLA targets
and working with Help Desk Analysts to ensure users are regularly
updated.
. Managing and maintaing Multiple Mobileiron VSP by using VMware ESX
virtualization software as well as Atlas console. And also
responsible for upgrading Mobileiron components like; VSP, Sentry,
Connector to latest version.
. Test the new upgrade features of the MDM product on iPAD, iPhone,
Android and windows devices.
. Monitor and track incidents and trouble calls in Remedy ticketing
system in support of the incident and problem management process;
recognize high priority tickets and take action within the expected
response time and Update all assigned tickets capturing
troubleshooting activities and resolution.
. Resolve escalations from the Tier-II team and handle client support
requests as well as take ownership of product issues till closure
is achieved.
. Responsible for Software Distribution like In-house and Recommended
apps, Data Encryption, Corporate email configuration on mobile
devices like iPhone, iPad, Windows and Android etc.
. Mentor team in terms of technical trainings on MobileIron MDM tool
and reproduce issues in lab instances and update ticket logs by
using BMC Remedy software tool.
. Notify Tier-II and helpDesk team to update the customer for any
upgrades on the platform as a part of the change management
process.
One97 Communications Ltd.
. Worked as Assocaite support enginner across 24*7 On-calls for
server monitoring team and Managing Escalations for Windows
Application/Infrastructure issues across various locations.
. Contributed in Interviewing and recommending suitable candidates
for Technical positions in monitoring team.
. Working knowledge of configuration of ConterraXR, Donjin and USSD,
SS7, Signaling, DSP and all outbound and inbound servers.
. Working knowledge on Microsoft Windows 2003/2008/XP OS server, RHEL
and etc.
. Notify to next level team incase any services or server down and
also follow up with them till closure the issue. And same thing
updates the customer for any upgrades on the platform as a part of
the change management process.
Softel Solutions Pvt. Ltd.
. Maintaing windows Active Directory on windows server 2003 for
approx 500 users with Outlook/Express mail.
. Hand-on experience on Lumension Device and application control as
patch management software.
. Deployed Lumension Device control software at Indian Airforce
Allahabad HQ for 1000 Users.
. Responsible for LAN Commissioning and Asset management through
ManageEngine OPManager software and Server Desk Manager software also
maintain record for company IT Audit purpose.
. Installing, configuring and maintaining the servers of entry level to
mid-level depending on size and requirements of the customer.
. Installing, configuring and maintaining storage devices like; Tandberg
Autoloader as well as NAS with RAID technology.
. Configured HP MFP 6030 printer and Tandberg LTO-4 HH with Symantec
Backup software at ISOLUX, Bestseller India and Cheil Communicatns
Ltd.
< Personal Information
. Passport No. - K0648487
. Nationality - Indian
. Address - Runwal Medows, Flat No.-15, Building No.-5, Warje
Pune, Maharashtra. India- 411058.
. Contact No. +91-957-***-****
. Skype ID - rajes201
. Email - acdnz0@r.postjobfree.com
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