Customer Service Representative
Resume:
Grace Sanchez
**** ******* ***** **. *** # ****
Henderson, NV. 89014
*********@*****.***
EXPERIENCE
SCRRA MetroLink Los Angeles, Ca.
*Position: Customer Service Representative
*Skilled Acquired: responsible for the sale of Metrolink tickets at Los Angeles Union Station and
to educate and inform first time riders about how to use the rail system, such as reading the train
timetables and making connections. The CSR process ticket transactions including debit/credit
sales, handle and are accountable for cash including preparing and balancing of the cash drawer,
preparing bank deposits, and operation of the Ticket Machine (TOM). This position is responsible
for making ticket adjustments, processing refunds; ordering and maintaining inventory of ticket
stock. The selected candidate intakes and secures Lost and Found belongings, This position is the
primary point of contact for train riders and maintains contact with the Lead, Customer Services
Representative at Union Station on appropriate customer issues.
08/00 to 07/02
BAK Communication (Voice Vision Int.), Los Angeles, Ca.
*Position: Customer Service Shift Supervisor
*Skilled Acquired: Customer Service, training and managing operators scheduling staff and daily
operations, and performing daily general administrating duties. Inputting Credit Card Information
into the Data-Tel System and credit customers’ calling card. Do PO for calling card, assist
customer on daily bases resolve customers inquires
10/99 to 04/00
Helpmates Temp Agency (Pacific Bell), Los Angeles, Ca.
*Position: Staff Associate, Data Entry
*Skilled Acquired: Input applicant application in the system, Answer phone and direct calls to
correct dept and phone number. Call applicants to set up test appointment and confirm if they will
be attending test. Input confidential information and test score into the system, verify that
information is correct etc.
08/97 to 06/99
Discus Dental, Inc. Culver City, Ca.
*Position: Receptionist & Customer Service Representative
*Skilled Acquired: Operator, phone etiquette and handling high volume of calls (Admin & Sales
overflow) good customer relations keeping tracking logs of consumer calls and data processing,
consumer referrals. Help with manuals and keep track of all packages that come in from Fed-Ex
& UPS.
06/96 to 11/96
Helpmates Temp Agency (California Commerce Bank), Los Angeles, Ca.
*Position: New Accounts, Wire Transfer
*Skilled Acquired: Processing entries and transaction for Bank accounts and credit cards,
assisting customer sending bank statements and account information as well as callbacks on
personal data a
and new accounts.
02/95 to 04/96
MCI Telecommunications, Sacramento, Ca.
*Position: Customer Service Representative
*Skilled Acquired: Primarily maintaining good standing of customer company relationship (I, e:
solving billing problem answering account question, etc.) analyzing customer invoices and
making recommendation on calling plans.
10/89 to 10/91
Source-Excalibur Communications, San Francisco, Ca.
*Position: Head Supervisor
*Skilled Acquired: Customer Service, training and managing operators. Scheduling staff and
daily operations and performing general administrative duties for a telemarketing company.
02/86 to 02/87
Fantasias, San Francisco, Ca.
*Position: Receptionist/Switchboard Operator
*Skilled Acquired: Ensuring proper services deliveries, handling heavy multi-line telephone,
receiving and distributing messages, scheduled appointments, inputting customer information,
filing and posting accounts receivable information.
08/81 to 08/82
Heffernen Keilor & Doble Ins. San Francisco, Ca.
*Position: Receptionist/File Clerk
*Skilled Acquired: Maintain highly professional customer relations data entry, filing insurance
claims, preparing reimbursement checks maintain general office duties.
STRENTHS
Bilingual (fluency in Spanish/English) Detailed-Oriented Quick Learner
Team Worker Self-Motivated Computer Literate MS Word
Excel Typing
EDUCATION
Jefferson High school/McAteer High School. Daly City/San Francisco 1978-1982
REFERENCES
Professional references provided from employer upon request.
Contact this candidate