Quality Assurance Manager
Resume:
DARREN L. FOX
****-* ********* *****, ********, TX 76033
Home: 817-***-**** / Mobile: 702-***-****
Email: *******.****@*****.***
Objective: Applying for a position as telecommunications or departmental manager utilizing my
training and expertise to fulfill company objectives.
SKILLS, KNOWLEDGE AND ABILITIES:
Highly motivated, team player and mission-oriented person with over 23 years of experience in
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network environments.
Knowledgeable in contract Quality Assurance evaluation, project management, network
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engineering, COMSEC and circuit installations and maintenance.
Especially skilled in troubleshooting circuit (T1/DS1, T3/DS3, Ethernet, SONET, SDH)
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anomalies utilizing leading-edge test equipment such as Fireberd 6000, Oscilloscopes, Protocol
Analyzers, Acterna Electrical/Optical Test set and EXFO Ethernet Test Equipment.
Experienced in multiple transport systems and edge devices such as Microwave
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Communications, Cisco routers/switches, Asynchronous Transfer Mode (ATM) switches,
Promina and Simplex Link2+ multiplexers, CSU/DSU, and modems; qualified to operate on
several cryptographic devices.
Well-versed on telephony devices encompassing installation of private branch exchange (PBX)
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switches, digital and analog telephones, voicemail accounts, and cable infrastructure.
A talent for analyzing problems, developing and simplifying procedures, and finding
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innovative solutions; works effectively with people.
Competent knowledge in LAN/WAN protocols to include TCP/IP and OSI layers.
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TECHNICAL SKILLS:
Hardware: Ciena, Huawei, Promina, STM-1000, DDM-2000, FT-2000, Timeplex Link 2+, Mitel SX-
2000, Mitel Voicemail, KIV-7, KG-84, KG195, KG-94, Modems, Cisco Routers, Switches, T-Berd and
Fireberd 6000
Software: Remedy Trouble Management System, Integrated Network Management System (INMS),
HP Openview, Net cool, HP Service Manager, Windows Operating Systems and MS Office Suite
EDUCATION:
BS in Business Management, University of Phoenix Online, Phoenix, AZ
AAS, Electronic Systems Technology, Community College of the Air Force, Maxwell AFB, AL
PROFESSIONAL EXPERIENCES:
Network Engineer
Singapore Telecomm USA
Dec 2007 – Nov 2013
Managed circuit provisioning, testing and activations, on average 20 circuits per year, with
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domestic and international service providers, data centers and customers
Designated as escalation point for circuit anomalies affecting US customers
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o Employed and coordinated troubleshooting with various network operations centers
Conducted security hardware upgrades for all routers and switches assigned to the designated
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telecommunication nodes
o Organized scheduling or manpower and resources to support Tier 3 team in Singapore
o Eliminated potential network vulnerabilities
Spearheaded the cutover of DS-3 circuits to a new system during the deactivation of Cisco
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ONS 15454 SONET multiplexer
o Scheduled service maintenance notices to customers and worked technicians in
replacing patch panels and testing
Managed/coordinated the calibration and repairs of test equipment assigned to San Jose, New
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York and Los Angeles nodes
Selected to research on the possibility of installing a DS-3 multiplexer to support an innovation
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project of a direct DS-3 hub with local service provider in Chicago
o This project eliminated the need of ordering 28 DS-1 cross-connects, which generated a
cost savings of $5600 per month and non-recurring charge of $14K
For project management, achieved 100% circuit deliveries to the customers; 100% 30-day fault
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free after circuit activations; network availability by 99.9%; and network diagrams and records
updates 100%
Participated in process improvements, annual point-of-presence (POP) audits and
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customer/account team support
Presented technical guidance and recommendations affecting critical network issues
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Provided valuable inputs supporting the reorganization of SingTel HQ with reference to ITIL
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V3 processes to focus on customer experience
Provided inputs and assist the Technical Director in developing service level agreements (SLA)
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that caters to customers’ requirements and specifications
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Network Operations Center Analyst
TEK Systems/Covad Communications
Jan 2007 – Dec 2007
Managed telecommunications network for residential and commercial Digital Subscribers
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Lines
Provisioned and maintained operations of over 10,000 voice and data circuits
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Monitored and evaluated telecommunications network elements and links, including ATM
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switches, IP routers, SONET equipment, and customer premise devices
Utilized advanced technology when performing fault isolations for network anomalies
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Provided assistance to field service technicians during circuit installations, troubleshooting,
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testing, and maintenance
Trained newly assigned personnel to ensure continuity of operations
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Conducted proactive approach to isolate and repair network irregularities
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Actively participated in modifying and reviewing NOC processes and procedures--provided
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feedback and innovative suggestions for solutions to reduce support calls
Systems Control Officer, Theater Network Operations Center
Defense Information Systems Agency (DISA)
Manama, Kingdom of Bahrain
Aug 2004 – Aug 2006
Supervised 11 civilian and military personnel in a selectively manned Joint Staff agency
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position presiding over transport, IP, satellite, secure/unsecure voice and messaging networks
Responsible for real-time operations of multi-billion dollar Global Information Grid (GIG)
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o Provides communication support to US/coalition forces in 10 countries within US
Central Command (USCENTCOM) AOR
Monitored and reported all strategic communication status report supporting USCENTCOM
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and service components
o Prepared and briefed daily status report to the DISA CENTCOM Field Command
Managed COMSEC materials such as loading, deleting, and inventory
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Led daily network operations of 36+ critical systems and networks to include Land Mobile
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Radio (LMR), Satcom and Ground Mobile Forces (GMF)
Collected and maintained situational awareness database for all GIG links, trunks, and circuits
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Oversaw router upgrades for Qatar and Kuwait--strengthened network mesh
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Administered processing of 2,800 Information Trouble Management System tickets
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o Realized 98% system reliability rating in mission critical support to 100,000+ war
fighters
o Decreased outage response by 30%--corrected 1,000+ inaccurate trouble tickets
Updated USCENTCOM Communications Status Report--trained personnel on improved
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process
Quick actions enabled activation of vital circuits for earthquake relief mission in Pakistan
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o Provided coverage for 1,500 personnel--allowed delivery of 2K+ tons of humanitarian
aid
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Resolved Ground Mobile Forces mission tracking shortfall--standardized data collection
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o Improved process; decreased outage response by 25%--preserved network integrity
Chief, Communications Support Flight
Northwest Communications Support Element
Onizuka Air Force Station, Sunnyvale, CA
Feb 2003 – Aug 2004
Led 25 military and civilian personnel overseeing LAN/WAN and IP networks
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Provided communication support to the National Reconnaissance Office, NASA, & DOD
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space programs
o Guarantees secure network services to 1,000+ customers at 40 Western US and Pacific
theater sites
o Directly supports Cabinet-level and senior DOD decision makers with immediate force
enhancement data
Oversaw router network for the West coast to include Hawaii and the Pacific theater locations
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Formulated annual departmental budget to include O&M and training forecast
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Managed operations of state-of-the-art LAN and secure record communications systems
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o Responsible for application development, system administration, help desk, and secure
messaging systems
Formulated flight's $200K requisition and training budget; maintained cost-control measures
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Planned and directed flight's project management; controlled scheduling, costs, and resources
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Piloted desktop migration to Windows XP platform--upgraded 575 workstations
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o Authored plans and customer training; created pre-install test to identify anomalies
Guided installation, configuration, and cutover from Windows NT to Windows 2000 Servers
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o Maintained parallel operations to minimize customer impact
Managed activation project for classified network intrusion detection system
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o Configured router and fiber-optic modems; completed 2 days ahead of scheduled
Directed installation of VOIP routers and voice switches at 3 customer locations
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o Created leading-edge testing laboratory for fault isolation and training
Streamlined property management processes valued at $4.8M--employed network attributes
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o Inventoried 2,100+ items at 35 sites--100% accurate--reduced inventory time by 40%
Selected as Air Force Association Tennessee Ernie Ford Chapter Senior Non-Commissioned
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Officer of the Year 2002 and 2003
Chief, Regional Technical Control Facility
Northwest Communications Support Element
Onizuka Air Force Station, Sunnyvale, California
Aug 2000 – Feb 2003
Led 24 military personnel in-charge of transport and edge networks
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Oversaw Systems Engineering and briefed senior leaders of communications operational status
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4
Direct network and configuration management for 36 off-sites and 3 subordinate technical
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control centers
Guided/Implemented installation and maintenance in multiple satellite mission control centers
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o Directed circuit activations with government agencies and commercial vendors
supporting circuit speeds at T1/DS1, T3/DS3, STS, OC-3, OC-12, OC-48, and OC-192
Coordinated engineering and installation efforts for communication requirements worth $5M+
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annually
Handled cryptographic (COMSEC) materials such as loading, deleting, and conducting
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inventory
Supervised annual revalidation 60 special purpose circuits to traverse government network
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o Minimized customers' mission impact during cutover; saved $20K in annual leasing
cost
Performed quality control evaluations utilizing leading-edge test equipment
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Directed implementation of OC-48 node upgrade--resolved shortfalls--supplied logistics
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support
o Eliminated single point of failure; completed project in 1 week--normally takes 30 days
Performed annual inventory of communications equipment valued at over $10M
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Established $300K multi-platform network training laboratory for four work centers
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o Activated 4 multiplexers--provided unprecedented training capability
Activated $2M Asynchronous Transfer Mode (ATM) switch--poised system for future standup
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Selected as Onizuka Air Force Station SNCO of the Quarter 2002
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Chief, Communications and Engineering
Aug 1997 – Aug 2000
5th Space Surveillance Squadron
Royal Air Force Feltwell, United Kingdom
In charged of overall network system supporting $600M Deep Space Tracking and
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Surveillance System
o Provided mission critical wideband communications, circuit scheduling, network
control, and maintenance
Site's representative at HQ Air Force Space Command and US Air Forces in Europe
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communications infrastructure technical review meetings
Performed Quality Assurance evaluation on site's Operations and Maintenance
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telecommunications maintenance contract
Maintained secure wide area network and private base exchange (PBX) system
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o Unit's liaison with host-supported telecommunications services
Installed site’s cable network, Global Command and Control System, and secure messaging
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system for classified information
Designed communications infrastructure for NSA Automated Message Handling System
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Reconfigured site’s telephony infrastructure, circuits, and voicemail accounts
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o Eliminated call routing errors and voicemail disconnects
Performed annual inventory of unit’s assets valued at over $50M
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Site's IMPAC holder--coordinated purchasing of unit’s day-to-day supply needs
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Masterminded AF mandated install, training, and certification of Defense Messaging System
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Expertly managed COMSEC program with zero discrepancies during HQ Air Force Space
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Command COMSEC inspection
Selected as Non-commissioned Officer of the Year 1999
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Selected as Air Force Space Command Asian-Pacific Professionalism of the Year 1999
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Integrated Digital Network Exchange (IDNX) Network Manager
May 1996 – Nov 1996
Combined Joint Communications Control Center
Zagreb, Croatia
Selected to support OPERATION Joint Endeavor in the Former Yugoslavia
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Managed entire IDNX network supporting NATO forces in the Balkans
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Implemented high-speed LAN circuit for critical intelligence unit supporting Allied Forces
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Installed 240 voice circuits--increased voice connectivity by 200 percent
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Troubleshot T1, T3, and analog circuits supporting vital intelligence, surveillance, and
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reconnaissance (ISR) missions
Maintained various tactical and/or analog voice and data circuits for NATO units
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Trained NATO forces from different countries on IDNX system and network devices
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Assistant Shift Supervisor/Quality Assurance Manager
Aug 1994 – Aug 1997
422nd Air Base Squadron
Royal Air Force Croughton, United Kingdom
Oversaw network management of $30M technical control facility--responsible for scheduling
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and completion of circuits, systems, and equipment quality control program
Troubleshot and managed long-haul circuits (analog, T1/DS1, and T3/DS3) traversing the
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European theater via microwave, commercial leased, and satellite systems
Handled COMSEC materials such as loading, deleting, and inventory
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Performed and analyzed network statistics and circuits reliability rates
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Scheduled/conducted initial test and acceptance and annual and quarterly quality control
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evaluations for digital and analog circuits
Adeptly coordinated Satellite Comm. Facility service interruption--twice cancelled for
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missions
o Ensured vital Allied support completed for the $1M heavy/medium terminal upgrade
Authored first-ever United Kingdom local rest oral plan for two major microwave radio sites
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o Flawless planning and execution restored 12 command and control intelligence circuits
Shift Supervisor, Technical Control Facility
Feb 1990 – Aug 1994
15th Communications Squadron
Hickam Air Force Base, Hawaii
Operated $10M Hickam Technical Control and HQ Pacific Air Forces Patch and Test Facilities
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Supervised four shift personnel in-charge of monitoring telecommunication systems supporting
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the Commander, Pacific Air Forces (PACAF), HQ PACAF communications needs, and the
Automatic Digital Weather Switch-Pacific
Managed communication network within the Pacific theater to include satellite and microwave
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systems and the Hawaii Area Wideband System
Spent 2 off-duty days creating detailed overhead station and signal flow charts
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6
Reduced system and circuit fault isolation by 25% and provided an excellent training
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tool
Installed high priority circuits supporting presidential and cabinet members visits
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Handled COMSEC materials such as loading, deleting, and inventory
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Exceptional leadership ability and demand for quality played a major role in the facility's
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selection as DISA Outstanding Facility of the Year for 2 consecutive years
Security/Alert Response Team Leader
Jun 1988 – Aug 1989
4393rd Security Police Squadron
Vandenberg Air Force Base, California
Provided physical security supporting multi-billion dollar space launch complexes
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Responded to security alarms to restricted areas and NASA facilities
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Trained newly assigned personnel on various security operations
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Armory Attendant
April 1985 – Jun 1988
432nd Security Police Squadron
Misawa Air Base, Japan
In-charge of maintenance, safekeeping, and issue of authorized USAF small arms ammunitions
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and weapons such as M16, M9, 38 caliber handgun, M60 machine gun, M203 grenade
launcher, shotguns, and light anti-tank weapons
Managed personal small arms weapons for all base personnel
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Deployed to overseas location as part of Air Base Ground Defense Force
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CIVILIAN TRAINING:
CCNA Bootcamp
2011
ITIL Foundation V3
2011
UNIX I: Fundamentals of the UNIX Command Line (Global Knowledge)
2003
UNIX II: Advanced Commands, Tools, and Utilities (Global Knowledge)
2003
Building Cisco Multilayer Switched Networks (Global Knowledge)
2002
Building Scalable Cisco Internetworks (Global Knowledge)
2002
Building Cisco Remote Access Network (Global Knowledge)
2002
Lucent Technology – Multiplexer Ring/Linear Network Operations and Maintenance
2002
Asynchronous Transfer Mode Internetworking Course (Global Knowledge)
2001
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Asynchronous Transfer Mode Essential Course (Global Knowledge)
2001
Stephen Covey – Four Roles of Leadership
2001
Stephen Covey – The 7 Habits of Highly Effective People
2001
Stephen Covey – Principled Center Leadership
2001
Promina 800-Series Hardware Maintenance Course (Network Equipment Technologies) 2000
Promina 800-Series Hardware Operations and Configuration Course
2000
Interconnecting Cisco Network Devices (Global Knowledge)
2000
Mitel Newpoint Messenger Advanced Administration Course
2000
Mitel Newpoint Messenger Integration Course
2000
Mitel Newpoint Messenger System Administration
2000
Mitel Voicemail Operations and Maintenance Course
1998
Mitel SX-2000 Installation and Maintenance Course
1998
Mitel SX-2000 System Administration
1997
Timeplex Link 2+ Operations and Maintenance Course
1993
MILITARY TRAINING:
Professional Military Education (Senior Noncommissioned Officer Academy)
2005
COMSEC Responsible Officer Course
1999
Quality Assurance Evaluator Course
1998
Professional Military Education (Noncommissioned Officer Academy)
1998
Information Warfare Application Course
1997
Quality Air Force (Total Quality Management) Awareness Course
1995
Quality Air Force (Total Quality Management) Leader Course
1995
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AT&T Digital Patch and Access System
1992
Training the Trainer
1991
Air Force Communication-Computer Systems Control Course
1989
Professional Military Education (Noncommissioned Officer Preparatory School)
1988
Air Base Ground Defense Training Course
1985
U.S. Air Force Security Police Course
1985
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