Customer Service Manager
Resume:
N ylevette E Milligan
Apartment #1104
Desoto, TX 75115
US
Cell: 972-***-****
*********@*****.***
Contact Preference: E-Mail
Resume Headline: Management, Customer Service
Specialist, HR assist/Collections
E XPERIENCE:
4/98 to Present: Adecco Temporaries, Dallas, Texas. Temporary Professional Customer Service Professional Last
Assignment Titles, Registration Associate and Title Professional Associate. Various office and customer service
positions. Currently awaiting new assignment.
3/2012 to 7/2012 .Sterling Resorts, Dallas, TX. Reservations Customer Service. Bookings and problem solving for
M anagement Properties of Condos located in Florida.
9/2009 to Present: Host/Producer of “THE DYAFN RADIO PROGRAM!” Internet radio
w ww.blogtalkradio.com/dyafn . Christian talk program on various subjects pertaining to biblical principles.
8/07 to 2/08-Riverstone Residential Group,
Dallas, Texas. Accounts Payable, for Property Management Company.
* Processing of Bills
* Distribution of checks for properties
* Handling customer service for over 30 properties
* Inbound and outbound calls with PM's and owners.
4/05 to 5/26/06: Store Manager, Check N Go, Inc. Camp
W isdom Road, Dallas, Texas
T he Store Manager is responsible for the daily operations and
p rofitability of a Check 'n Go location. The Store manager will have
t he primary responsibility in the areas of growth, marketing, customer
service and supervision and development of Assistant Managers and CSR's.
1/2004 - 12/04, Check N Go, Inc. I rving Texas
Customer Service Representative
* Taking applications for loans
* Running telecheck approvals for applications
* Processing of Loans
* Inbound and outbound collections by field and phone
*Scheduling of appointments for loans
Cash handling, processing loNA, collections, to customers for payday
advance loans.
9/1999 - 1/2001 Emmanuel Properties Dallas/Texas
O ffice Administrator
Worked for owner and property manager of a 408 unit apartment complex.
* Worked w/tenents and maintenance crew,
* handled tenant complaints,
* processed applications and rent receipts.
* A/P, A/R,
* processing of contracts for vendors
* accounting, cash handling
*check and credit verifications.
1/1999 - 9/1999 KPMG, LLP. DALLAS/TEXAS
Customer Service Specialist
* Inbound and Outbound calls from employees of KPMG, LLP.
* Benefits and Payroll.
* Claim processing for both departments.
8/1998 - Present Legacy Entertainment Ft. Worth, Texas
* Fashion Commentator
* Coaching and imput for model seminars
* Coordinating of fashion shows with Photographer Eric Sivad
5/1998 - 10/1998 TransAmerica Real Estate Tax Service Dallas/Texas
Tax Examiner I I
* Inbound and Outbound calls for Commercial & Residential Tax Clients.
* Updated property tax records and verified tax estimations.
* worked w/construction company clients for estimates.
8/1996 - 5/1998 Corporate Communications Center Dallas/Texas
Customer Care Representative
* Inbound & Outbound calls for printing company.
* Processed calls for request of financial information.
* Relief of receptionist and office coordinator.
* admin assistance to VP of Sales.
8/1985 - 10/1986 LDX, NET. INC. DALLAS/TEXAS
RECEPTIONIST
Operation of switchboard for sales and technical department. Backup
for secretaries. General Office Duties.
3/1984 - 8/1985 PCA NATIONAL, INC. DALLAS/TEXAS
PORTRAIT CONSULTANT
*Sales of portraits for JCPenny''s & Dilliard's.
* Worked as a floater for 4 different locations around DFW.
* Won award for highest sales avg. In Texas & USA
(1984).
E DUCATION:
Currently enrolled in Liberty University Online.
Major: Psychology w/Christian Counseling. (Target graduation date of 2018).
5/1982 El Centro College US-Texas-Dallas
Associate Degree
M usic Major.
5/1981 Lincoln High School US-Texas-Dallas
H igh School or equivalent
A FFIL IATIONS: 3/2004 - Present Miss Dallas County Pagent Judge
3/2004 - Present Miss Metroplex Pagent Judge
3/2004 - Present Miss Texas Judge
9/2002 - 5/2005 State Of Texas Notary
REFERENCES:
Leslie Randle, Adecco Temporaries, Dallas, Texas Professional Reference/Manager; 214-***-****
Reference Name: Frank Frazitta/Human Resources
Reference Company: KPMG, LLP, INC.
Reference Title: Human Resources Manager
Phone: 214-***-****
T ype: Professional
Reference Name: Tawni DiVaughn
Reference Company: Legacy Entertainment
Reference Title: Owner/President
Phone: 817-***-****
E mail: *********@*******.***
T ype: Professional
Cynthia Lamont
Reference Company: Riverstone Residential
Reference Title: Property Accountant
Phone: 214-***-****
E mail: *******@*************.***
T ype: Professional
Desired Salary/Wage: 13.00 USD Per Hour
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