Customer Service High School
Resume:
JAQUAI’ D. WILLIAMS
**** *********** *****, ***. ***, HOUSTON, TX 77042
913-***-**** **************@*****.***
Objectives
To obtain a position with a reputable company where I can utilize my current skills but also
promotes and encourage employees to learn and grow in their career.
Skills
Work in a fast-pace environment
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Maintain customer and employer confidentiality
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Team oriented / work independently / multi-tasking
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Customer satisfaction
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Planning and Organization / proof reading
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Collections / billing
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Experience
Customer Care Agent 01/2014-Present
Xerox Services
Houston, TX
Inbound Customer Service
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Billing inquiries
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Trouble-Shooting
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GE Money Bank 10/2009 – 6/2013
Merriam, KS
Worked with both personal and business accounts
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Trouble-shooting
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Billing inquiries / collections
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Credit increases
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Worked on various accounts totaling up to 300
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Handset Representative 8/2006 – 1/2009
New Wireless, Overland Park, KS
Received and made inbound and outbound calls
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Made decisions as to if phones were under warranty and if phone could be fixed
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Followed up with customers when repair was finished
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Tracked phone orders
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Document Management Technician 10/2004 – 1/2006
Labat-Anderson, Lenexa, KS
Indexing personal files of Indian Tribes
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Data Entry
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Education
Ruskin High School 2004 Diploma
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