Customer Service Sales
Resume:
Marquetta J. Childress
Information Technology Professional
Profile
Analytical COBOL
Detail Focused UNIX
Energetic Microsoft SQL
Systematized User Interface in Visual Basic
Investigative Microsoft Office Platform
IT Proficient Oracle
Creative SAP
Customer Service Peoplesoft
Synopsis of Achievements
•
100% Accuracy in Quality Control
•
115% Achievement in Production
•
Promoted to the Exception Clearing Team
•
Consistently exceeded daily sales goal 2012/2013
•
Consistently exceeded monthly sales goal 2012/2013
•
Achieved Top Student/Worker Honors in 2010/2011
•
Accomplished an exceptional performance review 08/2011
•
Achieved Presidents List 3.5 GPA (8 x’s)
•
Achieved Dean’s List 3.0 3.4 GPA (7 x’s)
•
Employment
Houston Community College
07/01/2013 present
Part time Financial Aid Associate
*********.*********@*****.*** 312-***-****
Responsible for the administration
of one or more of the federal, state
or institutional programs
administered at the college.
Provide financial aid counseling to
include: loan counseling, job
placement counseling, new student
orientation and determining
student's financial aid awards.
Counsel students and parents on
financial assistance programs
issues.
JP Morgan Chase Monroe, LA
01/2012 – 05/2013
Senior Operations Specialist/CW
Associate
Analyze and accurately update databases
with originated and non originated loans
from systems.
Manage exception clearing verification,
document recovery, and document release
problem solving.
Work with the entire team to develop new
processes and procedures.
Accept/reject documents and create
spreadsheets to communicate daily
summaries of moved documents to upper
management and team members.
Quality Control Auditing.
Continuously evaluate current processes
for efficiencies and ensure controls and
double checks are in place to limit liability.
Dillard’s Monroe, LA 08/2012 02/2013
Sales Associate – Part time
Exceed or meet personal sales targets while demonstrating a solid customer focus.
Manage inventory, layout of store, web orders, merchandising, price changing, and recordkeeping.
Provide input, creative solutions and ideas to the management team on organizational offerings.
Reconcile accounts to ensure that the sales tally equals the items sold.
*********.*********@*****.*** 312-***-****
Grambling State University Grambling, 10/2008 05/2011
LA
Admissions Recruiter Assistant (work
study)
Perform the admission processes for
eligible candidates according to school
rules and regulations.
Create and manage database profiles for
students.
Conduct direct and telephone interviews
with students, follow up with qualified
applicants for admissions and complete
activities related to unresolved candidates.
Provide tours of the campus and advise
the students and parents about the
programs, services, career opportunities
and financial aid offered by the school.
Coordinate recruitment/scholarship
programs and summer admissions.
CenturyLink Monroe, LA 06/2011 08/2011
Internship
System Analyst (Intern)
Assess the usefulness of pre developed application packages and adapt them to a user
environment.
Expand or modify system to serve new purposes or improve work flow.
Define the goals of the system and devise flow charts and diagrams describing logical
operational steps of programs.
Formulate Information Technology Change Management Policy – (ITCMP).
Consolidate and de conflict change schedules to mitigate risk to the production
environments.
Ensure all approved change orders are completed successfully and all denied requests
are resubmitted correctly.
Coordinate and direct weekly meetings via Windows Live Meeting.
Assist the IT Help Desk team with resolving user and application issues.
Grambling State University Grambling, LA
Education
Bachelors of Science Computer Information Systems
o May 21, 2011
Activities
Miss Junior Grambling State University 2009 2010 & Phi Beta Lambda Business Fraternity
Chase Good Works Community Service Volunteer & Coordinator of events for Grambling 2010
*********.*********@*****.*** 312-***-****
*********.*********@*****.*** 312-***-****
Contact this candidate