Marquetta J. Childress

Information Technology Professional

Profile

Analytical COBOL

Detail Focused UNIX

Energetic Microsoft SQL

Systematized User Interface in Visual Basic

Investigative Microsoft Office Platform

IT Proficient Oracle

Creative SAP

Customer Service Peoplesoft

Synopsis of Achievements

•

100% Accuracy in Quality Control

•

115% Achievement in Production

•

Promoted to the Exception Clearing Team

•

Consistently exceeded daily sales goal 2012/2013

•

Consistently exceeded monthly sales goal 2012/2013

•

Achieved Top Student/Worker Honors in 2010/2011

•

Accomplished an exceptional performance review 08/2011

•

Achieved Presidents List 3.5 GPA (8 x’s)

•

Achieved Dean’s List 3.0 3.4 GPA (7 x’s)

•

Employment

Houston Community College

07/01/2013 present

Part time Financial Aid Associate

acdntc@r.postjobfree.com 312-***-****

Responsible for the administration

of one or more of the federal, state

or institutional programs

administered at the college.

Provide financial aid counseling to

include: loan counseling, job

placement counseling, new student

orientation and determining

student's financial aid awards.

Counsel students and parents on

financial assistance programs

issues.

JP Morgan Chase Monroe, LA

01/2012 – 05/2013

Senior Operations Specialist/CW

Associate

Analyze and accurately update databases

with originated and non originated loans

from systems.

Manage exception clearing verification,

document recovery, and document release

problem solving.

Work with the entire team to develop new

processes and procedures.

Accept/reject documents and create

spreadsheets to communicate daily

summaries of moved documents to upper

management and team members.

Quality Control Auditing.

Continuously evaluate current processes

for efficiencies and ensure controls and

double checks are in place to limit liability.

Dillard’s Monroe, LA 08/2012 02/2013

Sales Associate – Part time

Exceed or meet personal sales targets while demonstrating a solid customer focus.

Manage inventory, layout of store, web orders, merchandising, price changing, and recordkeeping.

Provide input, creative solutions and ideas to the management team on organizational offerings.

Reconcile accounts to ensure that the sales tally equals the items sold.

acdntc@r.postjobfree.com 312-***-****

Grambling State University Grambling, 10/2008 05/2011

LA

Admissions Recruiter Assistant (work

study)

Perform the admission processes for

eligible candidates according to school

rules and regulations.

Create and manage database profiles for

students.

Conduct direct and telephone interviews

with students, follow up with qualified

applicants for admissions and complete

activities related to unresolved candidates.

Provide tours of the campus and advise

the students and parents about the

programs, services, career opportunities

and financial aid offered by the school.

Coordinate recruitment/scholarship

programs and summer admissions.

CenturyLink Monroe, LA 06/2011 08/2011

Internship

System Analyst (Intern)

Assess the usefulness of pre developed application packages and adapt them to a user

environment.

Expand or modify system to serve new purposes or improve work flow.

Define the goals of the system and devise flow charts and diagrams describing logical

operational steps of programs.

Formulate Information Technology Change Management Policy – (ITCMP).

Consolidate and de conflict change schedules to mitigate risk to the production

environments.

Ensure all approved change orders are completed successfully and all denied requests

are resubmitted correctly.

Coordinate and direct weekly meetings via Windows Live Meeting.

Assist the IT Help Desk team with resolving user and application issues.

Grambling State University Grambling, LA

Education

Bachelors of Science Computer Information Systems

o May 21, 2011

Activities

Miss Junior Grambling State University 2009 2010 & Phi Beta Lambda Business Fraternity

Chase Good Works Community Service Volunteer & Coordinator of events for Grambling 2010

acdntc@r.postjobfree.com 312-***-****

acdntc@r.postjobfree.com 312-***-****

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