Customer Service Representative

Nikkia Oliver

Experienced Customer Service Rep.

**** ****** *** - ****, **

******.******@*******.*** - 847-***-****

Self-starter and motivator seeking challenging position as a customer service representative to apply my

superior skills and strong work ethics that will be a great asset to your team.

WORK EXPERIENCE

Customer Service Representative

Ranstad - Gurnee, IL - August 2013 to December 2013

Skills Used

Follow-up on all customer requests via phone, chat, and email

Provide loan extensions and process loan payments

Identify, research and resolve customer issues

Provide a high level of service to callers to ensure they understand the loan process

Customer Service Rep

Ltd Commodities - Bannockburn, IL - August 2012 to February 2013

Responsibilities

Enter orders into the database, check status of orders, give product information, upsell additional products,

update customer accounts

Business Coordinator

SMS - Buffalo Grove, IL - August 2012 to September 2012

Responsibilities

Inside sales, set appointments with potential customers, consulting how to increase revenue, hire and maintain

good employees, improve business operations, manage cost controls

Medical Assisting Extern

United Family Health Center - Gurnee, IL - 2010 to 2010

• Checked patients in, and took medical history

• Processed co payments

• Prepared exam rooms

• Administered immunizations

• Took vitals

• Sterilized equipment and autoclaved instruments

Sr. Customer Service Representative

Chelsea & Scott - Lake Bluff, IL - 1996 to 2009

• Inbound calls, checked status of orders, provided product information

• Issued credits toward customer's accounts, processed replacement orders, assisted with billing inquiries

• Used phone management skills to provide accurate information

• Provided prompt and courteous service to customers, acted as a dynamic team member, mastered efficient

phone management skills and was selected for training new employees.

• Maintained and organized customer follow-ups.

• Meeting departmental performance standards on a daily basis.

EDUCATION

Diploma in Medical Assisting

Everest College - Skokie, IL

2009

ADDITIONAL INFORMATION

SKILLS • CPR Certified • Autoclaving • Charting/Filing

• Injections • Sterile tray set-up • Medical Terminology

• Phlebotomy • Patient draping • PDR Familiarity

• Urinalysis • Vitals/Patient prep • Phone Management

• EKG • Exam room prep • ICD-9/CPT coding

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