Customer Service High School

Location:

Posted:

April 13, 2014

Dionne Wilson

Detroit, MI ****9

*******@*****.***

OBJECTIVE

To pursue a responsible, challenging and rewarding position which offers

and opportunity for advancement and personal growth.

EXPERIENCE

Barista/Cashier, Sodexo 11/10 - Present

Make a variety of coffee drinks hot & cold, reﬁll bake goods make sure condiments station is stocked. Keep

all Simply to go coolers stocked, make sure counters is wiped down and count down money at end of day.

Direct Care, Money Minders 12/08-11/2010

Assist client with program procedures, passing medication, general ADL’S and other duties as assigned.

ADL’S including checking vitals attending physician appointments, general health monitoring, cook,

clean, washed patient clothing and other duties assigned.

Director/Caregiver, For Kids Only Daycare 04/05-12/2008

School time consist of singing abc’s, learning numbers, colors, day of the week the four seasons. Children

had outdoor play variety of games, take a walk around the block. Children was given hot meals daily

breakfast, lunch, dinner & snacks.

Customer Service, Verizon Wireless 08/1998-04/2005

Received inbound calls from customers changing rate plan, adding features, out of state coverage &

technical support. Assist customer with quick collect payments.

Collections/Customer Service, Flagstar Bank 01/93-08/1998

Made 150 outbound calls a day to delinquent customers, maintained inbound calls, Resolved past due

payment for borrowers who will be able to make alternative arrangements. Ensure familiarity with existing

policies and procedures and communicating the most up to date information to customers. Accept all

forms of payments except cash, additional responsibilities assigned by management

E D U C AT I O N

Northwestern High School, Detroit, Mi 1987

Q UA L I F I C AT I O N S

Microsoft, Detailed Oriented, Issue Resolution, Excellent Communication Skills

References Available Upon Requested