Customer Service Manager

EDUCATION

University of St Thomas, St. Paul, MN May 2009

Bachelor of Arts

Foodservice Management Major / Business Administration Minor

WORK EXPERIENCE

Assistant Manager / General Manager 2009 -

Panera Bread, LLC Minneapolis, MN 2014

Manage entire operation of restaurant, including daily logistics, labor

management, food cost management, inventory control, facilities management,

employee training and development, and customer satisfaction.

Maintain critical standards for product quality and safety by supervising

proper food purchasing, storage methods, temperatures, and preparation.

Use system reports to forecast sales and determine bakery production needs.

Ensure customer satisfaction in all areas meet company standards.

Responsible for the outcome of monthly Profit-Loss statement, and meet

expectations by controlling costs and optimizing profits.

Staff, train, supervise and develop hourly employees through hiring,

orientation, ongoing feedback, use of training materials, establishment of

performance expectations and conducting performance reviews.

Proactively communicate plans and goals with management team and staff.

Intern - Restaurant Management Summer

Lettuce Entertain You Enterprises, Bloomington, MN 2008

Full time foodservice management training.

Leadership, customer service, marketing, menu development, and systems

management.

Developed new restaurant concept and presented the business plan to the

executive team.

Restaurant Host 2007 -

Tucci Benucch Restaurant, Bloomington, MN 2009

Customer Service Representative & Routing Team 2006 -

Manna Distribution Services - Freight Forwarding 2007

Mendota Heights, MN

Coordinate with distribution firms to ensure products are delivered to

consumer on time and without damage.

Scheduled deliveries, managed customer complaints, requests, and needs.

Assisted VP of Marketing in launching new installation services.

Corps Member - (Full-time volunteer service) 2003

City Year/AmeriCorps, Boston, MA -2005

OTHER

Rowing Team - Communication Director

University of St. Thomas - Orientation Leader

Kappa Omicron Nu Fraternity

Computer Proficiency - Microsoft Word, Excel, PowerPoint, MICROS & IRIS

POS systems

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