Engineer Management

Adesina Adegoroye

**** ******* ******, #***

Arli1ngton, Texas 76010

972-***-****, Citizenship: U.S.A.

**********@*****.***

PROFESSIONAL SUMMARY

IT Support Specialist/Cisco Networking in the IT services sector with major focuses on IT infrastructure

(Microsoft window servers, Active Directory, Cisco technologies and Web application) support.

5years Windows Network support, including mixed network on HP-UX and MAC, Active Directory,

Exchange etc.

• A Cisco network engineer experienced in network deployment: configuration of Cisco routers

(1800, 2600 and 2800 series), switches (2960, 3560, 3750) and implementation of enterprise

network.

• Experienced in providing network support: Troubleshooting layer 2 (vlans, VTP, trunk ports, STP)

and layer 3 (IP, Routing protocols) technologies and maintenance of network infrastructure

• Over 5 years of progressive experience in PC/Desktop/Laptop/Thin Clients/Printers Installation,

configuration, maintenance and Troubleshooting of Windows 9x/Me/NT/2000/XP/2003/Vista Microsoft Office

applications.

• Knowledge and experience on Windows Server 2003/2008R2, and Active directory and GPO’s.

• In-depth knowledge of I.T Service management application in Helpdesk Management (Incident

Management) and Second Level Support (Problem Management)

• Ticketing Software experience: HP Openview, Service Center, Remedy, HEAT etc.

• Good working knowledge of Microsoft Office (Word, Excel, Outlook, Power Point).

• Administration & Strong working knowledge of Wired or Wireless Products and Services.

• Technical Support Knowledge of Microsoft Windows NT, 2000, XP, Vista, Server NT/2000/2003/2008

R2 Operating System, Exchange Server, HP-UX O/S, Symantec Antivirus Server Management,

Symantec/Veritas Backup Exec., Citrix Metaframe Administration, Windows Terminal Services and Thin client

connections.

• Installation and Upgrade of various software and Hardware products (Windows OS, Proprietary

applications, PC//Laptops-Dell, HP, IBM systems), Printers including Zebra and Label Printers

• PC, Laptops, Servers Hardware Troubleshooting and migration, Maintenance, RAID levels,

User/System Support across Microsoft network, BlackBerry Provision

• Good knowledge of Communication Networks: including LANs, MANs and WANs,VOIP, VPN etc

• Knowledge of transport, signaling and network protocol suites including Frame Relay, X.25, SNMP and

TCP/IP, CISCO IOS. Also DNS, DHCP, WINS configuration etc.

• IS Inventory/Asset Management and User Training

Professional Certifications and Training

• Certified Cisco Network Associate - CCNA

• ITIL v2 (Foundation)- Trained

• Communication Etiquette

• Planning and Organizing

Communication

• Appreciable Communication skills from handling customer queries tactfully and diplomatically at the

jobs and from giving presentations to clients.

• Convincing customers on special offers and deals at work

• Good interfacing skill with upper managements

Problem Solving

• Experiences in workshops at the University and projects at work have provoked my development of

good analytic and diagnostic skills;

• At work, I learnt to deal with clients/users and suggest solutions calmly and effectively

PROFESSIONAL EXPERIENCE

PROJECT: Jubilee Consulting USA Inc.

Network Support Tech

March 2010 to Present

• Configures and deploys Cisco routers (1800, 2600, and 2800 series) and Cisco IOS switches

(2950, 2960, 3550, and 3560 series) in small branch networks.

• Configures and troubleshoots Layer 2 technologies (STP, RSTP, 802.1Q, PVST, Ether Channel)

and Layer 3 technologies (IP routing and IP access lists).

• Configures routing protocols such as RIP, EIGRP and OSPF.

• Monitors enterprise networks using monitoring tool such as Solar winds Orion.

• Responsible for Virtual Desktop and Cloud Disaster Recovery product strategies. Work with

Product Manager to develop cost models in support of business growth for Fortune 500 company.

Act as lead engineer to bring products to market that include working with vendors, customers an

ITO resources.

• Leverage industry trends and best practices from the analyst and advise community to maintain

a Cloud Desktop as a Service and Disaster Recovery Product Catalog and Roadmap.

• Work closely with suppliers and partners Assist sales organization in pursuit of new logos and

expansion of base business. Ensure compliance with corporate ISO 20000 processes and

procedures.

• Provide technical support. guidance and best practices in the XaaS or 'anything as a service' is

the delivery of IT as a Service through hybrid Cloud computing and is a reference to either one or

a combination of Software as a Service (SaaS), Infrastructure as a Service=(IaaS).

• Attend meetings and interact regularly with management, team, vendors and clients in support of

business objectives.

• Provide assistance to end users/internal corporate customers remotely on phone or physically on

site through network troubleshooting to track Priority 1 issues, with the responsibility for timely

documentation, escalation (if appropriate) and resolution.

• Managed and maintained over 1000 small site garages, Cisco DSL LAN/WAN platforms and WIFI

Foundry as well as Cisco WAPS.

• Designed new LAN/WAN location, Personal deployment of Cisco routers and switches for over

1500 new LAN/WAN locations, Coordinated Change Management to install new

routers/switches, worked with field technicians to activate newly installed units.

• Responsible for 16 T-Meeting VOIP Gateways (Cisco 5350 Series Routers) across entire AT&T

network and classic SBC 16 states.

• Monitor, maintained, received escalations regarding yellow pages outages, ATM outages - Cisco

827 and Cisco 837 platform maintenance)

• Records, Reports, documents link downtime, and generate weekly link performance report.

Diversified Well Logging,

Reserve, Louisiana

Senior Mud Logging Engineer

January 2007 to February 2010

• Sampling, description and interpretation of samples, oil and gas shows, gas detection, extensive

coring program, processing and description of cores, assisting the well site geologist.

• Designed and produced formation evaluation logs (Drilling, mud and gas logs), daily report and

document based upon well data.

• Informed and advised the client of well condition and anticipated drilling problems.

Education AND CERTIFICATIONS

• Bachelor of Science (B.S) in Applied Geophysics.

• CCNA: Routing & Switching

technical skills

• Routing & Switching

• Deployment of Cisco routing and platform

• Operating Systems Windows (2003, 2008); Unix-Based Systems (RedHat)

• Email Support Lotus Notes, Exchange

• Tools VMware ESX, ESXi, VMware View, AD, Cisco UCS, Remedy, IIS, F5 BIG-IP, EMC

• Networking LAN/WAN, TCP/IP, LDAP, Active Directory, DNS, DHCP

• Additional Skills Remote Management, Antivirus, Technical Support, Systems

Administration, Disaster Recovery, Business Continuity, Information Security, E-Commerce

REFERENCE

To be supplied as needed.

Contact this candidate