Customer Service Sales

Cherlicx L. Ivory

**** ****** ***** **

Cypress, Texas 77433

Contact Number 832-***-****

E-mail *************@*****.***

Objective:

Eager to enhance my customer service managing, communication,

sales, and professional skill abilities by utilizing them in a

position with the potential for growth and advancement.

Qualifications

My most valuable attribute that will allow me to be an

intricate part of a team, is that I have the ability to work in a fast

paced environment as well as manage internal and external customers with

a strong service orientation and follow through approach. I also posse a

high standard for promoting excellent teamwork in order for the work flow

to remain on task in turn keeping the customer satisfied, I am detail

oriented and can work without any supervision. I am extraordinary team

member and proactive self-starter. Staff, train, evaluate and develop

team members With experience in sales, managing and coaching up to ten

(10) employees I will bring to this position a desire for a high level of

great customer service and excellent teamwork.

Education

1987-1991 Diploma, Ebbert L. Furr High School, Houston, Texas

Experience

2013- 2014 Administrate Clerk, ITG/NX Utilities

Check-in work-orders,invoices work-orders for

payroll

2007- 2012 Invoicing Clerk, Comcast, Houston, TX

Train new employees, Assist in

Check-in and Invoicing, research equipment for partner, call customers to

verify information on work orders, paid contactors invoices for work

Research open invoices, complete ageing reports, did price adjustments

for contactors due to incorrect billing

.

2003-2007 Dispatcher, Time Warner Cable, Houston, TX

Dispatch drivers to assist with

customer fulfillment. Complete account payables and receivables. Prepare

weekly payroll. Solicit and service new and existing customers to maintain

and increase the company's customer base while managing new and existing

customer accounts by negotiating terms, managing customer expectations, and

resolving customer problems, issues and concerns. Develop new accounts by

marketing company services.

1998-2003 Check-In / Technical Operations, Time Warner

Cable, Houston, TX

Accounts receivable. Batched daily

technician monetary deposits from customers Audited all contractor and in-

house work orders Performed CPE (customer product equipment) research for

in-house and contractors. Work with Contractors to resolve customer's

complaints. Member of the escalation team. Trained contractors on

departmental procedures

.

Licenses & Certificates

E-managing Resolving

Conflicts

Situational Manager

(every employee is different)

Effective Communication

Personal productive

Stress Management

Completion of the One-

Minute Manger

Employee of the month

(three times in a year)

Computer Skills

Proficient in MS Excel, MS Word, MS PowerPoint, and Lotus

Notes.

Contact this candidate