Manager Management

CEDRIC GRAY

Johns Creek, GA *****

813-***-**** www.linkedin.com/in/cedricgray

******@****.***

Business Systems Manager with substantial experience in Information Technology, Quality

Assurance, Team Leadership, Performance & System Testing / Test Automation Solutions /

Budget & Resource Administration

Innovative and results-driven IT Business Systems Manager with proven success supporting complex,

geographically-dispersed teams and projects for several high-profit, global corporations in excess of

$2M. Recognized for developing focused IT strategies, managing resources and utilizing technical

subject matter expertise to streamline processes, deliver significant cost savings, promote change and

support organizational growth.

PROFESSIONAL EXPERIENCE

BLACKBERRY LTD, Alpharetta, GA 2010 – 2013

Formerly Research in Motion

Senior Manager, Business Technology Systems

Established and managed team of 5 IT Business analysts and 20 off-shore resources supporting the

corporate business initiative of quicker time to market in Automation and Performance testing solutions

for Ecommerce, SAP and Remedy. Recruited candidates, developed career path objectives, and

monitored group performance. Provided CSF’s and KPI’s for measurement frameworks. Gathered

business requirements, enforced best practices, policies and procedures. Drove procurement of

software and hardware and communication with vendors. Delivered support for the HP testing toolset.

• Designed and implemented upgrade strategy to HP Application Lifecycle Management saving the

business over $200K.

• Negotiated licensing and contract terms, reducing cost in excess of $1M.

• Achieved a ROI of over $2M in automation execution and shorter time to market by merging testing

teams and implementing automated test scripts for releases.

• Created strategy, design plans and executed implementation for test system consolidation from

QC10 and PC 9.51 to HP ALM on ESXi Hypervisor, producing savings of over $200K.

HSBC BANK / HOUSEHOLD INTERNATIONAL, Tampa, FL / Wood Dale, IL 1999 – 2010

Manager, Business Systems 2005– 2010

Managed support of Enterprise Architecture applications and infrastructure software on mainframe and

distributed platforms. Oversaw development, design and implementation of architecture and software

strategy. Led team of 12 spanning multiple states and countries. Provided 24x7 support, delivered

performance management, department strategy, and recognition practices. Accountable for the HP,

MKS and Tivoli software products, Change Management, Release and Deployment solutions. Sourced,

selected and managed the vendors for software products.

• Evaluated application usage parameters to determine best practice approach for server

consolidation.

• Lead and implemented the Quality Center consolidation project allowing users worldwide to access

a common testing system, achieving reduced support and infrastructure costs.

• Eliminated individual licensing for Load Runner systems, centralized processes and mandated pre-

production testing procedures, resulting in the establishment of profitable Performance Testing

Center of Excellence within 12 months.

• Developed pricing structures and standardization for software suppliers Service Level Agreements

ensuring 99.98% uptime for applications and 24x 7 support.

• Originated CPU and disk allocation usage space charging structures per department.

Senior Consultant / Consultant 2002 – 2005

Project lead for end to end system projects. Supervised and mentored intermediate and junior staff.

Evaluated internal processes and procedures drove special projects and support, delivered

improvement recommendations for mainframe and third-party products. Provided technical architecture

analysis and design. Ensured maximum system uptime. Implemented source control software aiding

development work.

CEDRIC GRAY PAGE TWO

******@****.***

HSBC BANK / HOUSEHOLD INTERNATIONAL (Continued)

• Executed and supported upgrade of tools including TestDirector, LoadRunner, QTP, WinRunner,

Changeman DS, MKS, Sitescope, BAC, Topaz and TACC, to maintain compliance.

• Provided improved performance for the LoanQuest Mortgage application running on a Citrix

Metaframe environment with the back-end Oracle on Solaris 8.

Senior Programmer Analyst / Senior Communications Analyst 1999 – 2002

Developed and delivered communication strategies supporting internal awareness of corporate and

department plans. Improved and maintained applications, servers, and databases by evaluating

business needs and analyzing requirements. Project Lead for Workload Management. Facilitated end-

user training for Workload Management.

• Implemented and supported Unicenter TNG for the Enterprise including the modules AHD,

Workload Management, Asset Management and Agent Technologies, ensuring smoother incident

management, notification and faster problem resolution.

• Created standard build packages for the enterprise facilitating usage on the EDT desktop for

automated deploys reducing installation time.

• Implemented McAfee Anti-Virus and Asset Management procedures, producing visibility into server

and desktop programs.

• Upgraded Novell 4.11 to Novell 5.1 and created a standard build for all Windows NT Server

systems, generating more stability and quicker deployment of servers.

• Configured and implemented an Intranet Web Farm with fault tolerance, achieving 99.98% uptime;

developed SNMP trap management with TNG Enterprise systems.

ADDITIONAL EXPERIENCE

INTERIM TECHNOLOGIES, Oak Brook, IL

Programmer Analyst

COMPUTER COMPONENT SUPPLIERS, Maitland, CT

Manager, Information Systems

SIEMENS LTD, South Africa

Senior IT Administrator / ISO Auditor / Health & Safety Chairman / Systems Specialist /

Supervisor

TECHNICAL EXPERTISE

Topologies Ethernet, Token Ring, Frame Relay, Firewalls, VPN

Protocols TCP/IP, IPX/SPX, IPsec

Data Platforms Intel, RISC, UNIX, Siemens BS2000, Linux, Citrix

Databases Microsoft SQL, Oracle

Voice Platforms Siemens Hicom Systems

Web Development Environment Architecture, Infrastructure, HTML, Korn Shell Scripting, SQL, WAS,

Apache, IIS

Application Software MKS, Serena, HP, Tivoli, CA

EDUCATION / CERTIFICATIONS

Bachelor of Computer Science Equivalent, Olifanstfontein College, Olifanstfontein, South Africa

Documentation Provided by Marquette and DePaul Universities and the F.I.S. Pursuant to INS

Standards

ITIL Foundation Certified

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