Customer Service Account Executive
Resume:
kentrel clark
P.O. BOX *** TOMBALL, TX *****- *932
832-***-**** . ********@*****.***
Clerical/ Hospitality Position
Professional Summary
Comcast Cable ~Riverwalk Casino .Ameristar Casino
PROFESSIO-8350NAL EXPERIENCE
Riverwalk Casino Vicksburg, MS 39180 05/13- Present
Surveillance Observer
Answer all calls, perform administrative duties as needed
Proficient in Windows software, Synetics software
Xerox ACS, Madison, MS 39110 01/13 to present
Customer Care Representative
Answer all incoming calls, educate members on Medicare questions
Handled internal department needs
Used Microsoft Word and outlook to perform work tasks
Comcast Cable Madison, MS 39110 2/10 to 09/12
Customer Account Executive
Answered all incoming calls in the call center
Handled internal department's needs in the call center
Proficient with Microsoft Software such as Word
Riverwalk Casino Vicksburg, MS 39180. 03/09 to 02/12
Surveillance Observer
Responsible for protection of company assets -Conducted reports on
procedural errors and other incidents related to all facets of casino
business
Exhibited strong customer service skills to all casino guests
Proficient with computer software to observe casino activity
Recently exceeded expectations in 2nd year evaluation of job performance in
September 2011
Perfect attendance in 2011
Conducted all audits in a timely manner
Proficient in Microsoft Word to produce documents
Louisiana Downs OTB Mound, LA 712**-**-**-**-**
Provided security for facility
Maintained a clean facility
Horizon Casino Vicksburg, MS 10-02-07-07
Provided security for the casino grounds
Filed reports in a timely manner
Ameristar Casino .Vicksburg, MS 39180. 08/00- 12/01
PBX Operator
Answer incoming calls to Casino and Hotel
Provided customer service skills for hotel guests
Provided hotel reservations to guests over the telephone
Often used Lenox and Word to provide assistance with hotel reservations
Perfect Attendance for 1 year
Displayed excellent customer service skills
EDUCATION
Ashford University Online
07/2012- 07/25/2015
Currently in progress
Major: Business Administration
REFERENCES
Gail Butler (former Supervisor) Riverwalk Casino
Years known- 18
Darron Terry (former Supervisor) Comcast Cable
(601)- 842-7905
Years known- 2
Joseph Lovett (Coworker) Riverwalk Casino
Years known- 3
Patrick Brown (Coworker) Riverwalk Casino
(601)- 642-7707
Contact this candidate