Customer Service Assistant

Katrina Staggers

Courier - Act Fast Delivery

Houston, TX

***********@*******.*** - 713-***-****

WORK EXPERIENCE

Courier

Act Fast Delivery - Houston, TX - January 2012 to Present

Medical delivery to nursing homes.

Addressed and resolved customer product complaints empathetically and professionally.

Gathered and verified all required customer information for tracking purposes.

Accurately documented all manifest of items delivered to the nursing homes.

Acted professionally and patiently when addressing negative customer feedback from the pharmacy or nursing

facility.

Met or exceeded service standards

Teacher's Assistant

HISD Ketelson Elementary School - Houston, TX - January 2010 to Present

Served Breakfast to students in classroom.

Assist teachers and staff as needed

Work in a friendly environment that comfortable for children

Supervisor/Courier

Local Express - Houston, TX - January 2005 to Present

Supervises over 18 drivers.

Provides prompt and precise delivery to Wells Fargo banks in Houston area.

Works as a team player ensuring the job gets done.

Copying & Filing.

Addressed and resolved customer complaints(wells fargo) empathetically and professionally.

Gathered and verified all required customer and bank location information for tracking purposes.

Accurately documented, researched and resolved all delivery issues.

Initiated operations improvements to improve overall delivery productivity.

Work Study

Houston Baptist University - Houston, TX - January 2001 to Present

Studies include psychology and child development.

I have been involved with a work study job throughout these years performing.

clerical work in the education department which includes Filing, copying, making.

calls, and assisting professors as needed.

Executive Assistant to CEO

Affordable Healthcare Clinic - Houston, TX - January 2003 to January 2005

Assisted CEO with daily operations of the clinic.

Verified medical records for new patients

Set appointments for patients next visits

Accept incoming calls

Typing, Coordinate and schedule personal business and charitable affairs.

Defused volatile customer/patient situations calmly and courteously.

Accurately documented, researched and resolved patients service issues.

Acted professionally and patiently when addressing negative client feedback.

EDUCATION

High School Diploma in government

The Chinquapin School - Highlands, TX

2001

Bachelor of Science in child development

Houston Baptist University - Houston, TX

SKILLS

Power Point, Copying, faxing, Microsoft office programs, Memos.

ADDITIONAL INFORMATION

SKILLS

Exceptional workflow management Capable of working as a team player

Adheres to customer service procedures

Strong problem solving aptitude

Ability to work well with others to get the job

done

Fast learner

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