Administrative

Mildred Roberts 404-***-****

Conyers, GA *****

**************@*******.***

Professional Profile

1. Excellent Organizational Skills 2. Problem Solving Skills

1. Strong Customer Relations Skills 2. Knowledge of medical terminology

1. Computer: Microsoft Office 2010 1. ICD-9 & CPT coding

1. Professionalism/Team Player 2. Problem Solving Skills

Professional Experience

EOS Medical Spa/Georgia Center for Female Health, Decatur, GA

06/2012 – 11/2013

Spa Coordinator/Receptionist

Achievements:

1. Increased sales of products and surgeries by 10%.

1. Trained staff on Salon Ware software and scheduling.

Responsibilities:

1. Answered and responded to calls (40-50) on a multi-line phone system to schedule

appointments for clients for the spa and patients for the OB/GYN offices. Scheduled

outpatient procedures for and follow up appointments for patients results.

1. Managed supply inventory and ordering of products for medical spa and check daily

stock for determination of inventory and ordered accordingly.

1. Critiqued the social media aspects such as Twitter, Facebook,

LinkedIn, and Word Press through promotion of marketing

materials developed and submitted to management.

1. Updated the email system daily and responded to clients

accordingly.

1. Collaborated with physicians to coordinate scheduling of

surgeries on a weekly basis.

PolyMagnus Enterprises dba Liberty Tax Service, Lithonia, GA

1/2002 – 10/2011

Office Manager

Achievements:

2. Increased customer retention by 20% each year.

2. Sales increased from $40,000 to $120,000 within 2 years.

1. Sustained a low budget office by decreasing payroll through

performing all duties as receptionist and tax preparer for 1 year.

Responsibilities:

2. Prepared individual and small business tax returns yearly.

2. Processed tax returns through verification of client’s data.

3. Operated the office as a manager, with responsibilities of receptionist, secretary, tax

preparer and supervised 6-10 employees on a daily basis.

2. Trained employees for tax preparation and marketing the business through

classes, implemented marketing procedures and policies, and on-the-job

training.

2. Provided customer support for individuals and employers as it related to

taxes, refunds or any other general questions associated with the tax return

process.

Emory Clinic- Otolaryngology, Atlanta, GA

3/1998 – 10/2001

Medical Secretary

Responsibilities:

3. Secretarial and administrative support offering versatile office

management skills to physicians/surgeons and clinical staff when needed.

Scheduled appointments for new and returning patients. Scheduled in and

outpatient surgeries for patients.

2. Generated medical charts for patients daily by requisition from medical records.

4. Reviewed patients’ demographics and insurance for precertification purposes of in and

outpatient procedures and/or tests.

3. Identified and researched medical codes with ICD-9 and CPT coding.

4. Secured medical charts for the purpose of transcription for the physicians/

surgeons.

Education

Frederick Douglass High School, Atlanta, GA

HS Diploma

Currently enrolled Westwood College – Major: Business Management

Expected Graduation Date – October 7, 2015

References

References are available upon request.

Contact this candidate