Customer Service Administrative Assistant

BOUCHRA SETTOUTI

*** **** ******, ***: *, Stan Island, NY 10306

347-***-**** • ******************@*****.***

OBJECTIVE:

To obtain a full time position where I can utilize my achieved knowledge, experiences and trainings where can be beneficial within

an institution, company or firm, and where I can also evolve and sharpen my career skills for my future endeavors.

PROFESSIONAL EXPERIENCE:

Human Resource Administration Brooklyn, NY

HCSP Administrative Assistant 04/2005-03/2009

• Performed a thorough investigation of every case, corroborating all relevant details.

• Reduced fraud and abuse of services by checking all client qualifications.

• Documented information to be verified by supervising team members.

• Contacted collateral information sources to substantiate all claimants.

• Audited records and checked them against complex requirements to maximize benefits for those who qualify.

• Served as a central point person, through whom all information must be directed.

• Performed general office duties (typing, filing, screening calls, scanning, and taking messages).

Amerigroup Community Health Care New York, NY

Retention Associate 05/2006-04/2008

• Entered data and created documents to accommodate different purposes.

• Prioritized and maintained client information confidentially.

• Adjusted mode of client contact to suit different needs (in person, location, telephone, mail).

Raji Mail Company Casablanca, Morocco

Control Supervisor 1996- 1998

• Supervised 40 employees and evaluated individual performance.

• Monitored, recorded, and analyzed production rates.

• Inspected products for defects with a thorough attention to detail.

• Performed payroll and billing duties.

EDUCATION:

• Certificate: Immersion Program, CUNY College Brooklyn, NY 09/2004 - 10/2005

• Jamal Eldine High School, Casablanca, Morocco 1986 - 1989

SKILLS:

• Fluent in Arabic, French and English

• Proficient in Microsoft Office Suite, database software (LTC, WMS, VAU, HCSP, MRT), data entry

• Strong attention to detail, communication, outreach, undertaking special projects, time management, commitment to quality

and work well under pressure.

Awards & Certificates:

• The Jewish Board of Family & Children’s Services 2001

Training Certificate

Certificate of Achievement “Life Skills Center Program”

• The Career Center

MS Office Specialist 11/2001

• CUNY Plus Immersion Program

Certificate of Completion 10/2005

NYC BMP/ CUNY PLUS Immersion Program- Certificate of Achievement 10/2005

• NYC Human Resources Administration- Customer Service Week 10/2012

Certificate of Appreciation

References available upon request

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