Human Resources Sales

David Hart

*** ********* ***. **** ******, MD 210**-***-***-

9033

*********@*****.***

Education:

Bachelor of English Literature from Arizona State University.

Graduate Student of Business Administration at Strayer University.

. Currently have 31.5 credits (1.75 years). Expected to graduate in

2015.

. Focus in Human Resources

Goal: To become a Human Resource Associate for a business consultancy firm.

Employment History:

Sales Associate:

KMART in Stevensville, MD February 2004 -

June 2006

. Worked in different departments including garden, photo lab,

sports, and electronics.

. Counted and handled money on a daily basis.

Pharmacy Technician:

WALGREENS in various locations July 2006 - May

2009

MEDIX STAFFING SOLUTIONS in Linthicum, MD June 2009 - July

2009

WAL-MART in Catonsville, MD Oct. 2009 - April 2010

. Trusted to fill and dispense drugs to patients

. Entered directions from doctors, accepted and made phone calls and

faxes.

. Floated around different stores for one year as a permanent

employee.

. Help trained new employees,

. Handled register and drive through.

Customer Advocate and Technical Support Representative:

VERIZON WIRELESS in Hanover, MD April 2010-Present

. Consumer Specialist for Nationwide Communication Firm

. Answer questions such contract information, company policy, prices,

billing, and payments.

. Empowered to make decisions such as replacing phones, offering

promotions, discussing credits.

. Diagnosed issues for a number of devices including cellphones,

smartphones, tablets, and mifis.

. Assisted with major operating systems including:

o iOS, Android, Windows Mobile, Blackberry, and Windows and

Macintosh platform.

. Experience with Remedy Ticket software and writing other IT tickets

. Used Outlook to communicate to other team members on a daily basis

Certifications:

Comptia A+ Certified December, 2010

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