Customer Service Representative

**** ****** **. #**** • Houston, Texas *****

Phone 832-***-**** • E mail *********@*****.***

Crystle Thompson

Summary of qualifications

** ***** ** ************ ********** in customer service, and corporate

administration. Demonstrates excellent organizational, interpersonal, and

communication ability. Established admirable working relationship with

customer, peers and managers. Ability to manage multiple priorities and

deadlines both in office and call center successfully with the passion to

exceed customer’s expectations.

Work experience

Patient Access Rep II Memorial Hermann

05/2013- Current

Schedule patient appointments and enters required information in the

computer system.

Protects the financial integrity of the facility by collecting patient

liability, establishing payment arrangements, discussing payment

options and screening for eligibility.

Verifies insurance eligibility and benefits and ensures all notifications

and authorizations are completed within the required timeframes.

Promotes individual professional growth and development by meeting

requirements for mandatory/continuing education, skills competency,

supports department based goals which contribute to the success of the

organization; serves as preceptor, mentor, and resource to less

experienced staff.

Handle escalation on floor.

Customer Service Senior Representative Verizon Wireless

[ City, State ] Maintain great customer perception

02/2011 07/2012

Responsible for taking inbound calls from customers.

Documenting and updating customer information.

Scheduled customers for classes & technical issues at our local

stores.

Assist with external and internal customers with functions and

technical issues with Verizon Wirelesses devices.

Activated new accounts

Assisted customers with billing, features, and services.

Identified network issues and reported to proper department.

Responsible for assisting customers with email solutions on

advance devices.

Accomplishments: Recognized as Top Representatives with First Call

Resolution.

Customer Service Representative PFS

Group

08/2009 – 02/2011

Inbound and out bound calls

Verification of insurance and receiving information from

patients to process claims

Processing check and credit card payment for patients.

Corresponding with Liaisons of facilities.

Preformed Sup call backs and trained on products and

knowledge.

Escalation team

Gas Specialist Centerpoint

Energy

01/2008 04/2009

Research collections on past due and write off accounts

Open and close accounts daily

Issue new service orders and fill request for gas line placements

Verify inspection for new service

Provides administrative contract support and other duties as assigned

Process inbound calls according to business need

Issue orders for emergency gas leaks

Education

2013 Current Belhaven University Houston, Texas

2010 2011 Houston Community College Houston, Texas

COMPUTER SKILLS

Idx System, SAP, Oracle application, Meditech and Cubs, Health Quest, Microsoft Office 2010,

Apple, Epic

Contact this candidate