Sr. Project Manager, Agile, Scrum, Waterfall, PMO

CHRISTOPHER SEOW

***** ***** ***** **. ■ Tampa, Florida 33626 ■ *****.****@*****.*** ■ 813-***-****

SUMMARY

I am a Sr. Project Manager with 8 years of experience, who can provide information technology

analysis, development and leadership expertise to corporate entities through all phases of the

Software Development Life Cycle (SDLC). Highly skilled at project coordination and

communicating effectively across diverse levels of management as well as with offshore

contractors using both Waterfall and Agile methodologies. Certified Scrum Master with strong

professional and educational qualifications. Proven record leading teams to successful project

implementation managing scope, budget, schedule, risk, change control and configuration

management.

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Project Management Cross Functional Team Player

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Process Improvement Problem Solving and Analysis

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Vendor Management Onshore/Offshore Liaison

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Certified Scrum Master Client Relationships

PROFESSIONAL EXPERIENCE

GERDAU 2010 (Jul) – 2013 (Oct)

IT Project Manager

Support SAP-HR Payroll and Benefits applications.

• Led BA, Development and QA teams using PMO methodology for data migration

and the implementation of interfaces between SAP 6.0 and SAP 5.0 systems.

• Managed resource budget of $1.8 million using OPEX/CAPEX model. Project was

on budget and met stakeholder expectations.

• Coordinated efforts of Development and QA using a matrix onshore/offshore model

to deliver a working product under tight deadlines

• Built strong relationships with business stakeholders as a means to ensure correct

scope definition and proper change control for each project.

• Mitigated project risk through critical path using MS project while tackled issues

through a coordinated effort in a team environment structure.

Support Downstream Server Centralization

• Led projects through all phases of SDLC (Initiation, planning, execution and close out).

• Engaged in the delivery of a centralized application environment across 44 locations to

enable a cost savings of 2.5 million across 5 years.

• Support Mill and Fabrication locations with coordinated implementation of wireless

infrastructure to 40 fabricating sites thereby enabling the tracking of inventory through

SAP. These included managing the activities of three external vendors and internal IT

to deliver upgrades through a 4 month rollout.

• Streamlined and defined defect mitigation to remain project specific thereby controlling

scope.

• Coordinated rollout of EPM across assigned project teams ensuring accurate time

reporting.

• Facilitated User Acceptance Tests across the 40 fabrication sites to ensure system

performance was adequate for daily loads.

• Executed the setup of technical resource centers as part of Gerdau's fabrication plants

expansion.

• Managed SAP integration projects with budget over $10 million guiding local IT and

vendors to the implementation and conversion of existing legacy interfaces to SAP.

These included data migration, infrastructure setup and configuration, new SAP

budget processes, capacity planning and procurement of equipment.

THE NIELSEN COMPANY, Oldsmar, FL 2005 – 2009 (Dec)

IT Project Manager / Sr. Software Developer

Provided leadership to multiple Development and QA teams and coordinated the efforts of 20

members with a 30/70 onshore/offshore ratio through numerous client enhancement releases

including but not limited to data management, software modernization, questionnaires and field

interviews.

• Reworked defect tracking process to improve its cost effectiveness. Reduced software

incidents reported by 75%, eventually leading a couple releases to zero defects across

the entire software development life cycle (SDLC).

• Reworked software delivery schedule to reduce resource costs by $200,000 per year.

• Re-Organized the functions of an IT support team, setting up configuration

management, automation of sample loading, deployment methods, change control and

communication processes during the transition from Noble to SPSS.

• Utilized MS Project to create project plans and effective organized documentation on

Sharepoint, simultaneously led three different teams using an onshore / offshore model

towards ten successful medium sized software releases in 2009.

• Collaborated with the client and then engineered a new table driven communication

process for field reps generated on the application screen saving thousands in lost

revenue.

• Wrote ad hoc SQL queries to extract data for client reports.

• Completed and collected all functional requirements for an in-depth feasibility study on

the viability of mailable meters, modernizing the method to which Nielsen collects data

from it's samples.

• Provided resource costing on business needs estimates, creating project budget and

schedules based on WBS activities and critical path mapping via MS Project.

• Led a group of 5 developers and 12 QA through a complete server migration of 23

servers for 8 applications, setting up contingency plans and managing risk to ensure a

seamless transition.

• Mentored and coached other team members to lead respective projects, empowering

them to learn new roles.

THE NIELSEN COMPANY, Oldsmar, FL 1997-2005

Software Developer / Project Coordinator

• Project coordination, back-end development and maintenance of software applications

using Unix shell scripts, C and Sybase SQL to support extensive efforts such as

Olympics, Asian Sample Control, Extended Home, Local People Meter, Channel

Expansion and Y2K conversion.

• Analyzed business needs and developed technical solutions to provide order of

magnitude estimates for potential software enhancements.

• Through the role of Configuration Management point of contact, managed baseline and

modified code using PVCS and CVS.

• Utilized Lotus Notes for the management of transmittals, defect tracking, test

documentation and code deployment.

• Conducted User Acceptance Tests, participated in system roll-outs and provided

application demonstration sessions.

• Responsible for technical support for overnight processing, troubleshooting problems

and re-running critical programs.

• Streamlined development documentation and reduced user confusion through the

introduction of better functional documents stored on Sharepoint.

• Participated in the design and implementation of the department’s automated software

testing tool.

• Developed the CORE Technology web site as a central repository of information.

• Initiated, developed and maintained the Meter IT website using HTML, XML, CSS and

JavaScript.

EDUCATION

University of South Florida, Tampa, FL 2003

Masters in Business Administration (Leadership and Management Information Science)

University of South Florida, Tampa, FL 1998

Bachelor of Science (Computer Engineering)

COMPUTER EXPERIENCE

Microsoft Office applications including MS Project, Visio, Sharepoint, EPM, SAP, Powerbuilder,

Sybase ASE, SAP, EPM, SQL, HTML, XML, C, UNIX and Photoshop.

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