Administrative Assistant Customer Service
Resume:
Amanda Kirk
*********@*****.***
HC 83 BOX 2399
Antlers, OK. 74523
PROFESSIONAL EXPERIENCE
Cornerstone Counseling Service Hugo, OK
Administrative Assistant/Case Manager 1 November 2013 – March 2014
• Operate office equipment such as fax machines, copiers, and phone systems and used
computers for spreadsheet, word processing, database management, and other
applications
• Answer telephones and give information to callers, take messages, or transfer calls to
appropriate individuals
• Greet visitors or callers and handle their inquiries or direct them to the appropriate
persons according to their needs
• Filed weekly progress notes
• Complete forms in accordance with company procedures
• Make copies of correspondence or other printed materials
• Set up, maintained, and repaired all in house computers
• Conduct searches to find needed information/resources, using such sources as the internet
and community based resources
• Provided information or referred individuals to public or private agencies or community
services for assistance with their basic needs
Serenity Behavioral Services Antlers, OK
Administrative Assistant April 2011 – October 2013
• Interviewed potential clients or family members to compile information on social,
educational, criminal, institutional, or drug history
• Entered new client information into Milan Medical Software
• Entered client Treatment Plans into Milan Medical Software
• Provided information or referred individuals to public or private agencies or community
services for assistance with their basic needs
• Operate office equipment such as fax machines, copiers, and phone systems and used
computers for spreadsheet, word processing, database management, and other
applications
• Answer telephones and give information to callers, take messages, or transfer calls to
appropriate individuals
• Greet visitors or callers and handle their inquiries or direct them to the appropriate
persons according to their needs
• Set up and maintained paper and electronic filing systems for records, correspondence,
and other material
• Complete forms in accordance with company procedures
• Make copies of correspondence or other printed materials
• Conduct searches to find needed information/resources, using such sources as the internet
and community based resources
• Verify accuracy of billing data
• Operate computers programmed with accounting software to record, store, and analyze
information
• Input claims onto the Oklahoma HealthCare Authority website
• Researched and referred billing denials with the Oklahoma HealthCare Authority
• Communicated with the Oklahoma Department of Mental Health and Substance Abuse
Services regarding prior authorizations
• Entered client progress notes into Milan Medical Software
• Set up, maintained, and repaired all in house computers
TS Construction Antlers, OK
Administrative Assistant September 2010 – April 2011
• Debit, credit, and total accounts on computer spreadsheets and databases, using
specialized accounting software
• Receive, record, and bank cash, checks, and vouchers
• Operate 10-key calculators, typewriters, and copy machines to perform calculations and
produce documents
• Operate computers programmed with accounting software to record, store, and analyze
information
• Process payroll information
• Prepare responses to correspondence containing routine inquiries
• Open, sort, and distribute incoming correspondence, including faxes and email
• Perform general office duties, such as ordering supplies, maintaining records
management database systems, and performing basic bookkeeping work
• Greet visitors and determine whether they should be given access to specific individuals
• Answer phone calls and direct calls to appropriate parties or take messages
Pre-Paid Legal Antlers, OK
Customer Service July 2008 – September 2010
• Confer with customers by telephone or in person to provide information about products
or services, take or enter orders, cancel accounts, or obtain details of complaints
EDUCATION
South University Online January 2014 – Present
Bachelors of Arts in Psychology 4.0 GPA
CERTIFICATIONS
Case Management Level 1
CAR Score Certification
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