Manager Project
Resume:
PROFILE
Extensive expertise in start-up operations, product development, and strategic thinking. Over 15 years of managing highly visible and
critical initiatives valued at more than $100M. Diverse background that spans insurance, energy, cable, telecommunications, banking,
government, pharmaceuticals, medical services, consumer products, and domestic and international media. Adept at leading cross-
functional teams, using Agile, Six Sigma, and PMI stringent standards, among other methodologies, and at communicating technical and
non-technical progress to executive stakeholders. Skilled at motivating and mentoring direct reports to achieve their full potential .
Proficient in current technology, such as cloud computing (Vblock, thru ThinApp); cable, satellite, and wireless systems; web portal
solutions; and VoIP. Dedicated to consistently exceeding clients' expectations.
EDUCATION
B.B.A. Management: Atlanta, GA
AREAS OF EXPERTISE
Communication & Collaboration Technologies Web Portal Development
Project Management using PMI & 6-Sigma, SDLC, Agile Methodologies Change Management
Virtualization, Cloud Computing Capital Expenditure & Budgetary Planning
Strategic Forecasting & Resource Planning Vendor RFP/RFI & Contract Negotiations
Hardware/Software/Infrastructure Migrations/Implementations Financial ROI/TCO
SKILL SUMMARY
HARDWARE Intel-based PCs, Cisco UCS 6140, 6248 Fabric Interconnects, 5108
Chassis, B230 M2 UCS servers, EMC, Dell, HP, Sun Sparc
Workstations, IBM Mainframes
OPERATING SYSTEMS & SYSTEM UTILITIES Solaris, MS Windows NT/2007, Unix, Linux, Citrix, Cisco
NETWORK SYSTEMS & TECHNOLOGIES TCP/IP, WLNP/WNP, Cisco Routing, VoIP, MPLS, Fiber Optic,
distributed virtual switches, Citrix XenApp, Site Recovery
Manager, vCloud Director and vCenter Operations Manager,
VMware ThinApp Factory. EMC VNX, EMC RecoverPoint with
VMware Site Recovery Manager, EMC ProSphere, EMC Storage
Configuration Advisor, Microsoft FAST ESP, SQL Servers, IIS and
Active Directory and integration with f5 BigIP network load
balancers
DATABASE MANAGEMENT SYSTEMS MS Access, Oracle, SQL Server, DB2, VSAM
COMMERCIAL SOFTWARE MS Project ‘10/’13, MS Office 2010/13, Version One, Kintana,
TopTeam, PLM, Workbench, ChangePoint, JIRA, VersionOne,
TopTeam
METHODOLOGIES & STANDARDS PMBOK, RUP, SDLC, Agile, Sarbanes Oxley (SOX), Six Sigma
TECHNICAL AREAS Telematics, GPS, Cloud Computing, ThinApp Factory, Cable TV,
Switched digital Video (SDV), Tru2Way, SeaChange’s Axiom On
Demand, DSB, Set Top Boxes (STBs), High Definition (HD), Video on
Demand (VOD), Tandberg AMS, Database/Enterprise migrations,
Concurrent libraries, MS Active Directory, Exchange, Outlook Web
Application (OWA), SharePoint Portal (’07, ’10, ’13), Microsoft Lync,
DDPS, SCCM, Cisco ACN devices, Live Meeting ’07, Oracle Database
(data guard, Grid), MIIS, VMware server assessment/virtualizations,
EmailXtender, EMC products, Storage Area Networks (SAN), Citrix,
SMS, MOM, Unix, Linux, Network Technology (Cisco routers &
switches), ATM, IVR, e-commerce technologies, predictive dialers,
Nokia firewalls, Lotus Notes R5, Fiber Optic Deployment, WLL,
Satellites, Frame Relay
SR. PROGRAM MANAGER
Atlanta, GA
2011 to Present
Showcased are several highly visible projects that include a couple of Cloud Initiatives, an application
“Louis is an excellent program
packaging (using VMware’s ThinApp Factory) initiative and a large scale migration initiative to
manager. He has been put in charge of
implement a change management and training plans.
some of EMC’s most important clients
and projects and has always delivered.
CLOUD INFRASTRUCTURE: Responsible for working with the team on delivering a large scale
He is very professional, detailed
Cloud infrastructure portfolio to key clients across multiple regions in the US, Europe and Asia.
oriented and has an excellent work
Managed the functional/technical designs, build, test, and readiness components for the portfolio of
ethic. He has earned the respect and
projects.
admiration of his colleagues. Louis is a
great communicator and a pleasure to • Developed and maintained resource forecasting plans, PMO templates, and time tracking
work with.”
tools in order to in manage existing projects and help with forecasting all the 2014
Paul Olivieri initiatives.
Engagement Principle CLOUD TRANSFORMATION INITIATIVE: Managed the delivery of the private cloud transformation
services to deploy a fully integrated virtual and converged infrastructure across customer’s two
primary datacenters in Winnipeg, Canada. Purpose was to test and migrate the customer’s principal
revenue generating public cloud services from their legacy physical infrastructure to an advanced
converged UCS and virtual vSphere infrastructure.
• Accomplished a 1300% improved performance in storage utilization per client estimate as
well as accolades for driving the project to its successful conclusion (Article URL)
THINAPP FACTORY: Managed a team composed of vendors and customers that packed applications
using VMware’s ThinApp Packaging Service (TPS) process from end-to-end. The TPS managed
services delivery framework is intended to serve as a guide for enterprises to model their internal
packaging infrastructures. The platform helps to optimize existing desktops and enable the adoption of
new technologies to deliver end-user freedom without compromising IT control.
MIGRATION INITIATIVE: Orchestrated a communications, change management and training plan for the
migration of a suite of legacy applications to the Microsoft suite of products. These products included
SharePoint 2013, Office 2010, Lynch 2013, Foundational Services and Optimized Desktops.
Instrumental in providing communication (including employee surveys) and training guidance to
minimize the impact to the end users while adhering to the ADKAR Change Management & Six
Sigma methodologies.
PMO DIRECTOR
2011 - 2011
Atlanta, GA
Worked with the company’s CIO and other Executives to create, improve, and deliver the standard for
the execution of the company’s most critical portfolio of projects. Assisted project’s core team in
clearly defining business requirements, use cases, and process swim lanes and in creating project
documentation in a waterfall/Agile mixed project lifecycle environment using tools such as
SharePoint, Project Server, VerionOne, TopTeam, etc. Established the communication and
collaboration medium through which the project stakeholder team could easily document project
status. Worked with project team to mitigate risks and issues. Created an executive dashboard which
filtered the overall project status using SharePoint, Excel, and PowerPoint, thus eliminating redundant
work and summarizing project status at the executive level. Managed project managers so that any
issues would not negatively impact the overall project.
GLOBAL FIELD SERVICES
Atlanta, GA
MANAGER (CONSULTANT)
2010 – 2011 Managed the global interactive delivery of marketing initiatives throughout the global Coca-Cola
system. Worked closely with BSLs, partners, and agencies to ensure that all projects complied with
“While I only had a brief time to work
The Coca-Cola Company standards. These standards included but were not limited to branding, risk
with Louis at Coke, I was impressed
management, change management compliance, and SDLC process adherence. The platforms included
with his professionalism, diligence, and
web–marketing campaigns, social media (e.g. Facebook, Twitter), and mobile application (e.g. iPhone,
esprit de corps. Louis broke down
complex systems and analyzed them in Android, iPad).
a manner that the marketing folks like
Worked closely with key executives to deliver a complex mobile payment system that included
yours truly could relate to and
using Automated Clearing House (ACH) payment processing, as well as debit and credit cards,
understand easily
and SVA payments.. This innovation set the standard for The Coca Cola Company’s handling their
Douglas Busk
payment transactions, thereby virtually eliminating “bottler to customer” cash transactions around
Mobile Brand Strategy
the globe.
PROGRAM MANAGER
(CONSULTANT) Atlanta, GA
2009 – 2010
Led a multimillion dollar back office conversion and storage expansion project for Cox
"Louis is a solid project/program Communication’s Video-On-Demand cable division. The program entailed managing and meeting the
manager. He is able to establish expectations of the stakeholders: system and corporate senior management, including Vice Presidents
himself as a leader in a project and General Managers; vendor program/project managers; vendor/system VOD engineers; networking
immediately and produce results. engineers; logistics experts; asset managers; media marketers; call center personnel; DAC
His ability to identify issues then administrators; and technology-specific subject-matter experts (SMEs). On average, managed several
chase the ones that matter is critical and visible deployments concurrently, while establishing, within Cox senior management, a
incredible. I watched him manage reputation as a leader in delivering projects on time, within scope, and under budget .
several very large, intensive,
Successfully triaged and rescued several behind-schedule projects that were characterized by
projects to completion and was
mismanagement, over-spending, and an unclear scope or objectives. Ensured timely submission of
glad to have him on the team."
deliverables by leveraging senior management experience, establishing common objectives,
defining roles & responsibilities, outlining clear communication and risk/issue mitigation plans,
Jacob Neill
(daily/weekly status reporting), and applying other PM best practices.
Manager of Video Product Operations
PROGRAM MANAGER
Atlanta, GA
(CONSULTANT)
2007 –2009 Managed and planned from inception a group of highly visible projects for Coca-Cola Enterprises
(CCE), sponsored by CCE’s CEO John Brock and Microsoft’s CEO Steve Ballmer. The objective of
“Louis and I worked together on these projects was to transform the way all 74K CCE employees use Microsoft’s Hosting Services to
transitioning CCE to a new
communicate and collaborate across 431 global facilities. Managed over $5 million program of
communications and collaboration
projects that required replacing existing legacy systems (Web-X, SameTime, Lotus Notes, & Stellant)
platform. Louis did a great job in
with Microsoft’s SharePoint 2007, AD/Outlook Exchange 2007, LiveMeeting 2007, OCS and Cisco’s
ensuring that daily we were tracking
Video-on-Demand.
our deliverables and managing issues
as they arose. Louis has a great
Using CCE’s SDLC process, managed CCE’s staff and partners by customizing the SharePoint
demeanor and very easy to work with,
2007 application; project required translating business architecture artifacts into application
always focusing on the problem and
designs (wireframes, use cases), high level visual designs, style guides etc. for the N. America &
ensuring that the team delivers.”
European stakeholders, This change resulted in the successful implementation and replacement of
John Key the company’s Intranet homepage, including team sites.
Director, HR & Collaboration
Microsoft case study (CCE Communications & Collaborations project): (Article URL)
Technologies
PROGRAM MANAGER
Professional Services Atlanta, GA
2005 – 2007
Managed and planned from inception, multiple projects in Dell’s suit of service offerings, which
“..He is a consummate professional -
included Oracle 10G RAC/Grid installations, Proof of Concept - Oracle/Linux technology stack from
great organizational and client skills,
PeopleSoft CRM, data migration, AD/Exchange 2003/07 assessment/migrations, VMware virtual
and works the matrixed/influence role
assessments/migrations (P2V), Infrastructure Consolidation Readiness Assessments (ICRA),
with his peers, directs and senior
installation of MOM, SMS, SQL, Unix to Linux assessment/migrations for companies such as
management with great finesse. He
also has the entrepreneurial skills Citibank, MasterCard, GE, Cingular/AT&T, MCI/Verizon, Tyco Security/Health, PerSe, Relay Health,
necessary to oversee strategic business MGM Mirage hotels, Kroger, Fulton County Schools, Intergraph, The Med Hospital system,
objectives and drive for successful and Transitions Optical, Panasonic, Miami University, ASK, EarthLink, etc..
measurable outcomes. He is a
tremendous asset in various horizontal
Managed one of the largest Oracle environments in the US for MCI/Verizon, consisting of 64
delivery environments and specific
nodes across 4 U.S. locations, with the ability to manage all databases as one isolated island of
industry verticals
storage console, as opposed to needing a large UNIX installation. New system resulted in the
customer saving approximately 50% or over $4M.
Rhodes Rumsey
Practice Executive Delivered and managed over 170 projects successfully, with an average customer satisfaction
Professional Services rating of 8.5 out of a possible perfect score of 9.0.
PROGRAM MANAGER
(CONSULTANT) Atlanta, GA
2005 – 2005
Planned and managed the relocation and consolidation of Disney’s network centers’ (Burbank,
Glendale, Anaheim, and Orlando) move into the IBM Columbus Ohio NOC ($100M). The
consolidation included the network assessment of over 2,300 servers, multiple database
applications (Oracle, PeopleSoft, etc.), over 2,400 applications, server virtualization, and the
remediation of various legacy systems. Project required taking into account security constraints,
refreshed schedules, software releases, and moratoriums. The coordination of the project’s
network center consolidation also required gaining the cooperation of various departments that
reflected a “silo type” of organization environment.
PROGRAM MANAGER
(CONSULTANT) Atlanta, GA
2004 –2005
Managed and planned the software web/product initiatives within the Personal Solutions Group’s
“Louis is an excellent Project Manager
with several years of concrete technology and Marketing departments (domestic and worldwide operations, including Canada,
experience backed with a PMP Great Britain, and Latin America). Managed an average of 45 new software initiatives per week,
certification. He has strong customer- ranging in scope from $20K to over $150K, and affecting the infrastructure, platform enhancement,
facing and communication skills and is
and implementation of new solutions, involving partner initiatives (eBay, Pay Pal, Lending Tree,
skilled in managing customer
ShareBuilder, etc.). Performed resource analysis (fulfillment, development, QA and Project
expectations. He also has a strong
Management plans), identified risks, and prepared all software initiatives to the point where the
knowledge of best practices that he
project managers were assigned to complete the project. Scheduled maintenance requests, fulfillment
utilizes in managing his projects and in
requests, defect tickets, regulatory initiatives (FACT), and projects into the software release pipeline.
mentoring other Project Managers. I
look forward to working with him
Developed the project management methodologies, which included the scoping process, which
again.”
reduced,by 30%, the level of effort required to put a software initiative request into the
production environment.
Daphne Ignatius, MBA, PMP
Sr. Director of Project Management
PROGRAM MANAGER Atlanta, GA
(CONSULTANT)
Conducted the vendor selection process for a $3 million Web Portal initiative in order to deliver an
2003 –2004 online portal solution for small business banking clients (current and prospective), including
redesigning the web interface (Information Layer, Data Collection Layer), Client Home Page Layer,
and product selector (configurator), with a focus on the bank’s commercial division.
PROJECT MANAGER (CONSULTANT) Atlanta, GA
2003 – 2003
In collaboration with the CIO of Network Services/Customer Wholesale departments at BellSouth,
established and operated the Program/Financial Management Office (PMO, FMO),. Instituted
appropriate metrics, tools, and processes to support daily operations and management of all ongoing
projects. Performed financial/statistical analysis encompassing the use of pivot tables, resulting in
ground breaking metrics for over 198 ongoing projects that derived from Oracle, PeopleSoft, ABT
Workbench (NIKU) and Access databases.
SR. PROJECT MANAGER
(CONSULTANT)
Atlanta, GA
2002 – 2003
Implemented a customized MS Project ‘02 plan for the migration from a Windows NT 4.0
environment into a Windows 2000/XP environment under strict SOP compliance for the North
American operations (included in the migration were Administration, Finance, Purchasing, IT, Sales,
Marketing, HR, Payroll, HQ, Distribution, and Manufacturing).
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