Customer Service Human Resources

Aleksey Vereshchagin

***** ***** **** **** *****, Solon, OH 44139• 440-***-****• ***************@***.**

Objective

Seeking a position in Human Resources, Finance or Operations with a focus on leadership in a goal oriented environ

Education

John Carroll University University Heights, OH

Bachelor of Science in Business Administration December 2012

Major Human Resources Management; Minor Logistics Major GPA 3.3

Work Experience

Account Manager

ABF Freight Systems, Inc., Cincinnati, OH July 2013 – December 2013

Maintained 17 25 active accounts

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Grew territory by adding accounts to client base territory

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Researched and resolved customer service issues (tracking freight, loss or damage, billing errors)

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Scheduled business meetings, lunches and customer entertainment

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Analyzed sales trends in the territory and created monthly reports to document trends

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Management Trainee

ABF Freight Systems, Inc., Cleveland, OH January 2013 – July 2013

• Trained in operations inbound, outbound and city dispatch

• Trained in overages, shortages and damaged freight

• Trained in customer service

• Coordinated staffing for various shifts

• Learned all aspects of operations for the LTL and truckload industry

Damaged Product Handler/Intern

Superior Beverage Group, Glenwillow, OH May 2011 – November 2012

Inventoried damaged wine products and prepared weekly status reports to management

Repacked and inventoried damaged beer products

Assisted merchandisers with selection of weekly beer and wine displays

Assistant Coach

University Swim Club, Twinsburg, OH

September 2010 – December 2012

Worked with children ages 8 to 18 to develop swimming stroke technique

Created workout schedules for team swimmers

Set up and maintained Colorado Timing Systems (technology used for timing swim meets)

Aleksey Vereshchagin Page Two

Work Experience (continued)

Painting Apprentice

Frank Novak and Sons, Inc., Bedford, OH May 2009 – September 2010

Developed painting skills while working under direction of Journeymen and Foremen

Provided assistance in flooring department under direction of Frank Novak

Delivered supplies, received flooring orders, performed inventory and trained to install carpet and vinyl flooring

Lifeguard/Pool Supervisor

Signature of Solon, Solon, OH April 2006 – May 2009

Supervised assigned lifeguard staff, ensured all were performing on task, reported to the manager all events of the da

Performed duties of life guard, trained in CPR and first aid techniques

Monitored and recorded pool chemical readings

Head Swim Coach

Signature of Solon, Solon, OH April 2006 – May 2009

Worked with children ages 6 to 14 to develop competitive swimming skills

Scheduled line ups for all swim meets

Organized team fundraisers, designed team apparel, and coordinated team financing

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