Customer Service Loan Processor

NARESHA MOBLEY*** OLIVER STREET, YORK, SC *****, 803-***-****, *************@*****.***

OBJECTIVE

To obtain a position utilizing my experience in problem solving, attention to details, accuracy, public relations, and leadership skills with an emphasis in customer service.

EXPERIENCE

2013 – 2013 Ally Mortgage Charlotte, NC

LOAN REVIEWER / FUNDER/CLOSER

• Reviewing documents for compliance with Federal, State and Local laws and regulations and Bank Policy

• Keying data or reviewing keyed data for completeness and accuracy

• Establishing and clearing stipulations related to document or data deficiencies

• Setting loans up for funding in accordance with Bank Treasury and Department Policy

• Reconciling HUD/Settlement

2012 - 2013 Accenture Charlotte, NC

MORTGAGE LOAN PROCESSOR

• Reviews all documents retrieved against those requested, analyzes for accuracy and/or errors.

• Proficient in All Windows operating systems, Microsoft Word, Power Point WordPerfect and Excel, Microsoft Office, Lotus Notes, Microsoft Outlook, Real EC, Fraud predator, MERS, Vendorscape and Credco.

• Manage pipeline of loans within required performance standards within closing and rate lock expiration time frame.

• Accuracy and attention to detail, experience handling deadlines

Experience in high visibility and/or high volume environment

Exceed customer expectations by providing highest level of customer service

Makes intro call to verify loan details and requests additional documentation if necessary.

Obtain and review customer documents, and clear conditions commensurate with authority level

2011 TO 2012 CitiMortgage Fort Mill, SC

HOMEOWNER SUPPORT SPECIALIST/LOAN PROCESSOR

• Collecting all required documents for retention and liquidation options, including order Appraisals. Reviewed appraisal/environmental report. Run and reviewed credit report. Single point of contact for clients from the beginning to end of all treatment options.

• Reviewing and calculating paystubs, W2, tax returns, bank statements, Social Security awards letters, and self-employment. Cleared all conditions before file was forward to senior underwriter.

2009 TO 2010 Wells Fargo Dealer Services Charlotte, NC

FUNDER/LOAN PROCESSOR

• Responsible for processing contract funding in accordance with all state and federal regulations as well as Company policies and procedures while maintaining the highest level of service to internal and external customers.

• Reviews approved applications and contracts to ensure stipulations and conditions have been met -and are in adherence to company policy.

• Proven ability to withstand varying degrees of stress. Strong verbal, written and interpersonal communication skills as demonstrated in collaborating with individuals at all levels.

Self-motivator with organizational and time management skills.

• Account reconciliations

• Experience in high visibility and/or high volume environment.

Experience handling deadlines

EDUCATION

2012-PRESENT Colorado Technical University Colorado Springs, CO

REFERENCES

References are available on request.

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