Project Manager Process

Susheel

SUMMARY:

• Over * years of experience as Business System Analyst / Pega Process Analyst with good

amount of exposure to financial, insurance, banking and health care industries.

• In depth knowledge of the Software Development Life Cycle and a complete understanding of

business processes, defining vision documents, interacting with stakeholders, understanding user

requirements and articulating them into User Requirements Specifications.

• Well versed in creating Business Rule Engine, Business Process Management documents for

Pega Rules Process Commander (PRPC).

• Experienced in developing Work Flow and Rule based Business Process Management using

tools like PegaRules Process Commander (PRPC).

• Solid foundation in GAP Analysis, Financial Statement Analysis, Cost Benefit analysis,

Statistical analysis and effectively used Six Sigma Process for Business Improvements.

• Proven expertise in gathering, analyzing and documenting business requirements and developing

Business Requirement Document and Functional Requirement Document.

• Expertise in employing SDLC models, Iterative Software Development Life Cycle Processes

such as Rational Unified Process (RUP) and Agile methodologies.

• Proficient in UML – System Use case Diagrams, Activity Diagrams, Sequence Diagrams,

Deployment Diagrams and Class Diagrams.

• Experienced in creating System Requirements and Storyboards with in depth knowledge of

Object Oriented (OO) analysis and design, Business Process Modeling and Data Modeling.

• Experience in working with the QA Testing Team, creating Test Plans and Test Cases.

• Proficient in Rational enterprise suite including Rational Rose, Rational requisite Pro,

Rational Clear Quest and Rational Clear Case.

• Extensively used technologies such as MS Visio, MS Project, MS Access, MS SharePoint,

JAVA,J2EE,ASP.Net, VB.Net, VB Script, SQL/PLSQL Oracle 10g, 8i/9i and SQL Server.

• Motivated focused team player with strong problem solving and analytical skills.

TECHNICAL SKILLS:

Operating Systems: HP-UX, Linux, Windows 95/98/XP/NT, Novell Netware, MS-DOS, Sun

Solaris, Mainframe

Rational Suite: RUP, UML, Rational Rose, Rational requisite Pro, Rational Clear Case,

Rational Clear Quest.

Databases: Oracle 8i/9i/10g, DB 8.0/7.0, SQL Server 7.0, 2000 & 2005, MS Access 97

& 2000.

Packages: MS Office (MS Access, MS Excel, MS PowerPoint, MS Word, MS

SharePoint)

Application Server: Web sphere, Tomcat, Web logic, Eclipse.

BPM: Pega Rules process Commander (PRPC 4.2 SP4 and SP6, 5.x,6.x)

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Reporting Tools: Developer2000 Forms, Crystal Reports 7/ 8/9 & 11, Test Director, Pega

Reports

Languages: C, C++, JAVA, J2EE, SQL, PL/SQL, VB 5.0/6.0

Web Authoring Tools: ASP.NET, VB.Net, VB Script, HTML, DHTML, XML, AJAX, Web

services, JavaScript, Dream Weaver, SOAP, Photoshop, and Front Page.

Other Tools: SAS, Microsoft Visual TOAD, Lotus Notes, SCRUM

PROFESSIONAL EXPERIENCE:

Bank of America, TX Jan.11’ – Present

Sr. Pega Business Analyst

Responsibilities:

• Participated in meetings with stakeholders, business managers, users to understand and document

business requirements and functional specifications for the Workflow.

• Facilitated requirement discussion with client and technical developers for the System

Enhancement.

• User Interface to create mock up of the requirement.

• Gathered document and managed requirements through interviews, surveys, meetings and

brainstorming sessions.

• Conducted JAD sessions to review the documents and resolve requirement conflict between

stakeholders

• Involved in prioritizing the defects and writing business requirements to resolve them.

• Analyzed the gathered requirement and created Business Requirement Document (BRD) and

Functional Requirement Document (FRD) using DOORS.

• Experienced in Use Case and built Use Case Diagram/ Activity Diagram using MS Visio.

• Involved in a lot of investigation, research and diagnosis to ensure that the project was heading

towards the right direction.

• Prepared Business Process Models that includes modeling of all the activities of the business from

the conceptual to procedural level. Followed top down, leveled technique for building Business

Process Models.

• Involved in walkthroughs and meetings with development team to discuss related issues.

• Studied and assessed the clients systems and business processes.

• Performed requirement analysis, went through all the use cases and workflows.

• Created plans, test case summary, configurations, pre-conditions, steps to execute and expected

outcomes for Test Cases and ran User Acceptance Test (UAT).

• Used HP Quality Center Tool to maintained Requirement Traceability Matrix (RTM)

• Worked in the Release Management team to release the right version of the software to the

market.

• Developed and managed creation of product documentation to communicate features, benefits,

positioning and impacts to different audiences and ensured that documentation deliverables from

various groups are produced as needed.

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• Ability to acquire an understanding of the PEGA Rules Process Commander (PRPC) product

and relevant industry frameworks. Specifically their main features, benefits and limitations.

• Ability to learn, deliver and teach clients teammates and partners the Pegasystems Smart BPM

&PEGA Scrum Methodology.

• Awareness or experience of various industry standard methodologies such as: SDLC, RUP, Agile,

SCRUM and capability to communicate its policies and procedures to clients, teammates and

partners.

• Documented detail Business Process Design and created Use Cases.

• Extensively used MS SharePoint for version control. Uploaded files and maintained folders in

Share Point.

• Created Business Rules Spread Sheet (BRS) as needed and Requirement Traceability Matrix

(RTM) to track the requirements and link it to the test cases.

• Responsible to determine the GAP Analysis between the As-Is / To-Be Business Process Flows.

• As a Project Team Defect Coordinator, responsible for Managing the Defect process for the

project and ensuring Traceability to Requirements and Test Cases.

• Defect coordination involved working with the Project Managers, Development, System and

UAT testing teams, and Business team to assign defects and ensure defects are addressed, managed

and closed as appropriate.

• Update defects "real-time" in Defect Action board meetings

• Work with users on submitting defects in HP Quality Center.

• Provided first-level Test Tool support for Quality Center; and perform additional duties

processing Change Requests, and other tasks as required.

Project Environment:

PEGA PRPC 6.1,Windows XP, JAVA, J2EE, JSP, MS Visio, Clear Quest, Requisite Pro, SharePoint SQL,

HTML, XML.

Blue Cross Blue Shield, FL Nov.09’ – Dec.10’

Pega Business Analyst

Responsibilities:

• Worked in Web services, Web service protocols and Service Oriented Architecture (SOA).

• Documenting current SRS and future Process Flows, and Data Flows.

• Created Business Requirements Document (BRD) and Functional specification documents.

• Acted as liaison between Requirement Management, Doors&Testing Team to determine RTM in

traceability

• Effectively designed both use case specifications and use case business flow diagrams for Pega

PRPC implementation.

• Designed Class Structures, Workflows and Rule sets for case creation, case assignment and

case resolve.

• Used PRPC's List View and Summary View reporting functionality to enhance business agility,

measure business value and streamline processes

• Created Use Cases and developed Business Rules document, Statement of Work, Service Level

Agreement documents for Pega PRPC

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• Created Pega PRPC Workflows for eRater application.

• Creation of activities, steps and methods like property set, page new, calling other activities

for implementing core business logic

• Involved in Bug Fixing Activities with Lead and System Architects for Harness, Declare

Expressions and When Rules.

• Participated in Design reviews, ensure Design meets Functional and Operational needs.

• Implementation of Decision tables, Decision Maps and Declarative expressions

• Made extensive use of SOAP services wherein services were provided to JAVA interfaces and

also making use of services built by TIBCO.

Project Environment:

PEGA PRPC 5.5,Windows XP, JAVA, J2EE, JSP, MS Visio, Mainframe, PEGA PRPC 5.5, Dream

weaver, SQL, Business Objects, Erwin, HTML, XML, and Oracle 10g.

Kaiser Permanente, CA Jan. 08’ – Nov. 09’

Pega Business Analyst

Responsibilities:

Interacted with the stakeholders to get a better understanding of client business processes and

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gather business requirements.

• Identified Use cases from the requirements and wrote Use Case Specifications.

• Worked with corporate and field executives to manage the expectations of the project and put out

fires as changes and new business requirements came up.

• Incorporated best industry practices and worked with the project manager on getting deliverables

out under budget and ahead of schedule.

• Created business process workflow diagrams (Activity diagrams) in Rational Rose.

• Linked business processes to organizational objectives, perform critical path analysis, and

identify opportunities for business process improvement.

• Created Use-Cases and Business Use-Case Model after accessing the status and scope of the

project and understanding the business processes.

• Created test plan and test cases for user acceptance testing.

• Conducted informal Sessions to develop an architectural solution that the application meets the

business requirements, resolve open issues, and change requests.

• Used the Unified Change Management from Rational to track changes to multiple artifacts by

versioning artifacts, associating requirements to specific change request/defects to streamline the

defect/change tracking process.

• Performed Feasibility and Risk Analysis on tools provided by vendor/third party.

• Assured that there is compliance between Artifacts and corporate SDLC policies.

• Conducted user interviews and tracked client expectations.

Environment: JSP, WebSphere, Oracle 8i, SQL., Rational Requisite pro, Crystal Reports, MS Word,

MSPowerpoint.

Oklahoma Fidelity Bank, OK April. 07’ - Jan. 08’

Business System Analyst

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Responsibilities:

Analyzed existing business process of collecting complaints on data quality at department level

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and documented the existing process of different departments. Business process flow was created

using activity diagrams.

Created consolidated requirement list based on individual needs of individual departments.

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Conducted JAD sessions for evolving the requirement list into functions and business rules.

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Created Use cases to document functionalities. Created detailed activity diagrams depicting

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flow of request through the system from submission to final resolution.

Used Enterprise Architect tool for creating activity diagram and use case diagrams.

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Conducted briefing sessions for technology teams for on boarding with requirements.

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Identifying potential problems, taking corrective measures and tracking risks to closure.

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Maintained an open item list in MS-Excel and presented it in weekly status meetings.

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Worked with business users in creating U.A.T cases and documenting them.

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Assisted project manager in tracking and updating MS project plan and creation of status reports.

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Environment: Windows 2000, Siebel, Clarify,SQL Server, UML, MS Word, MS Excel, MS PowerPoint,

MS Visio, Enterprise Architect, Test Director, M

Verizon Wireless, VA July ‘06 to March ‘07

Business Analyst

Responsibilities:

• Assisted senior managers with reports on issues related to bulk case resolve, report creation,

swift, telex, mail, and Case Creation, Case assignment and Case resolve.

• Used Rational Unified Process (RUP) to configure and develop process, standards, and

procedures and create a Business Requirement Document.

• Responsible for Business Activity Monitoring for providing the real time summary of

International Swift Transaction request and response messages.

• Created Business Requirements Document (BRD) and Functional specification documents.

• Designed Class Structures, Workflows and Rule sets for case creation, case assignment and

case resolve.

• Involved in data modeling and research alternatives for the development of business

requirements.

• Analyzed business needs and requirements for proposed new business products or processes.

• Involved in working on standardized interfaces and datamodels implementing SOA

methodology for various systems

• Provided Operational Technical Support and assisted Pega Developers with designing,

building, testing and debugging workflows based on business and technical requirements

• Worked with Internal Reporting Group to supply analytical information for senior management

reports and presentations in the form of a monthly analytical reporting package using Crystal

Reports.

• Created requirements analysis and design phase artifacts using Requisite Pro, Rational Rose to

create Use cases, Activity, Sequence, Collaboration and Deployment Diagrams.

• Used Rational Clear Case and Clear Quest as Configuration Management and Change control

tools.

• Documented Requirement Traceability Matrix in Requisite Pro for tracing test cases.

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Project Environment:

Windows XP, MS Office Suite, Crystal Reports 10, MS-Project, MS Visio, Clear Case, Clear Quest,

Adobe Photoshop, Borland Caliber 2005, XML, and HTML.

InteqSolutions,India May ’2005 – June 2006

Business Analyst

Responsibilities:

• Created Business Requirements Document (BRD) and Functional specification documents.

• Acted as liaison between Requirement Management, Doors&Testing Team to determine RTM in

traceability

• Effectively designed both use case specifications and use case business flow diagrams for Pega

PRPC implementation.

• Used PRPC's List View and Summary View reporting functionality to enhance business agility,

measure business value and streamline processes

• Created Use Cases and developed Business Rules document, Service Level Agreement

documents for Pega PRPC.

• Involved in Bug Fixing Activities with Lead and System Architects for Harness, Declare

Expressions and When Rules.

• Participated in Design reviews, ensure Design meets Functional and Operational needs.

Project Environment:

Windows XP, JAVA, J2EE, JSP, MS Visio, Mainframe, Dream weaver, SQL, Business Objects, Erwin,

HTML, XML, and Oracle 10g.

Education:

Bachelors of Technology in Computer Science, India.

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