Technical Support Project

J ohn Johnson

*********@*****.*** 404-***-**** Douglasville, GA30135

Summary

Eager college graduate seeks an IT position in order to contribute to a dynamic

organization through diligence and a dedication to best practices.

Skills

• Security Technologies: SSH, Anti-Virus Tools (Norton, Symantec, etc.)

• Systems: W indows 7, W indows Vista

• Networking : L AN/WANs, VPNs, Cisco Routers & Switches, T CP/IP/DNS,

RSTP/STP, OSPF, EIGRP, RIPv2, PPP, ipconfig, ping, and t raceroute commands;

s tatic/dynamic

• Software : M S Office (Word, Excel, Outlook, Access, PowerPoint)

• Vi r tual Technology : VMware, VLAN

• Help Desk Support : Computer/network support such as t roubleshooting,

i nstallations, maintenance; Reformat, maintain, and windows update computers; E-

mail setup/configuring using M icrosoft Exchange Server 2010

Education

Westwood College Atlanta, GA

B.S. I nformation Technology: Major in Computer Network Management

G raduate 2012

• GPA – 3.4

• Recipient of Multiple Academic Excellence Awards

• Currently working on CCNA certification

Experience

Wipro I nc. Atlanta, GA

L evel I I Business Technical Support A ugust 2012 -

C ur rent

• Communicate with internal and external customers at all levels via telephone and in

person to discuss, DSL circuit t roubleshooting, and resolve technical issues

• Ticketing system to support customer desires

• Ensure thorough communication through active listening and probing questions

• Ini tiate appropriate changes to accounts in order to maintain high customer

satisfaction levels

• Provide information about products/services, enter orders, and address account

issues

Down to the Wire A tlanta, GA

N etwork Cabling Sub-Contractor J une 2012 -

C ur rent

• Install T1 voice and data cables and wall jacks at planned network locations

• Prepare and test wires for physical connection using certified cable tester

• Punch down wires at central station into proprietary blocks

• Work independently with a motivated team toward project goals with minimal

supervision

H ojeij Branded Foods Atlanta, GA

C ustomer Service June 2011 – May

2013

• Provide a positive experience for customers and promote return business

• Seek solutions for busy consumers in a fast-paced environment

Contact this candidate