Customer Service Quality Control
Resume:
TAMMI CHILDS
**** ***** ***** *****: 229-***-****
Loganville, GA 30052 Email: ***********@*****.***
QUALIFICATION SUMMARY
An organized and detail oriented Quality Manager and Customer Service advocate with over six
years of product development. Utilized Six Sigma quality assurance guidelines to perform product
development. Researched chemicals with the ability to formulate and reformulate for efficacy.
Reduced manufacturing overall formula cost consistently. Great communication skills with the
ability to provide excellent services and motivate a team through effective coaching. Works
independently or collaboratively to satisfy the business strategy. Known to be a situational
decision maker who is dedicated, adaptable and learns quickly.
PROFESSIONAL EXPERIENCE
MULTI- PACK SOLUTIONS – Winder, GA 2008-2014
Quality Control Supervisor
Oversaw the day to day supervision and management of the manufacturing quality inspectors and
quality batch inspectors.
• Managed 5-8 quality control inspectors for two manufacturing plants that resulted in
improved team performance and the development of future team leaders.
• Ensured that each employee maintained complete and correct documentation of daily
production tracking data.
• Processed data transfer to statistical process control (SPC) software.
• Tracked customer Key Performance Indicators (KPI) that included production trends and
the identification of improvements for efficiency.
• Processed purchase orders for inventory and equipments orders for quality division.
• Maintained extensive inspection records to categorize defects, record inspection results according
to quality management system (QMS).
• Evaluated equipment calibrations in a timely manner for alignment with audits and manufacture’s
recommendations.
• Performed chemical batch inspections utilizing wet chemistry methods and laboratory equipment
to measure pH, viscosity, [CONC] titrations, oven and refractory solids, freeze-thaw, and metal
contaminants.
• Reformulated formulas to remove chemicals deem as harmful to align with regulatory
requirements through trial test methods (TM) and known chemical properties.
• Utilized chemical knowledge and supplier interaction to develop new formulas to maintain finish
product supply chain with no interruption.
TAMMI CHILDS PAGE TWO
Experience cont’d:
SUMTER COUNTY BOARD OF EDUCATION – Americus, GA 2006-2008
Public High School Teacher grades 10-12
Delivered the differentiated instruction methodology to students with different learning styles while
teaching, instructing, and training with State mandated Standards.
• Worked to create GACE (Georgia Assessment Certification Educators).
• Collaborated with other teachers on subject matter content to ensure the appropriate information
was included on the assessment.
• Reviewed and analyzed the results for each staff person to review.
• Results initiated additional reviews on content for students and the opportunity to work on
students passing the exam.
• Taught Physics, Physical Science and Chemistry.
SUMTER COUNTY REGIONAL HOSPITAL- Americus, GA 2003-2005
IV Technician- Hospital Pharmacy
• Assembled the IV Kits and other medical products.
• Interacted with medical staff to ensure the appropriate medications were distributed.
• Consistently provided great customer service.
CLINIC DRUG STORE - Americus, GA 2001-2003
Pharmacy Technician
• Took customer orders over the phone and responded to questions.
• Filled prescriptions for each order.
• Provided onsite customer service to each client as needed.
EDUCATION
Bachelor of Science in Chemistry
Georgia Southwestern State University
Americus, GA
Quality America - Six Sigma, Greenbelt Training
The University of Georgia, Athens, GA
TRAINING/DEVELOPMENT
Microsoft Office Suites
Lock out/Tag out
Personal Protection Equipment
Blood Borne Pathogens
Hazard Communications
Global/MSDS/SDS
Confined Space Entry
Forklift Driver Safety
Hot Work Permit
Electrical Safety
Accident Reporting
OSHA
REFERENCES
FOR
TAMMY CHILDS
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