Post Job Free

Resume

Sign in

Customer Service Quality Control

Location:
United States
Posted:
April 14, 2014

Contact this candidate

Resume:

TAMMI CHILDS

**** ***** ***** *****: 229-***-****

Loganville, GA 30052 Email: acdn2y@r.postjobfree.com

QUALIFICATION SUMMARY

An organized and detail oriented Quality Manager and Customer Service advocate with over six

years of product development. Utilized Six Sigma quality assurance guidelines to perform product

development. Researched chemicals with the ability to formulate and reformulate for efficacy.

Reduced manufacturing overall formula cost consistently. Great communication skills with the

ability to provide excellent services and motivate a team through effective coaching. Works

independently or collaboratively to satisfy the business strategy. Known to be a situational

decision maker who is dedicated, adaptable and learns quickly.

PROFESSIONAL EXPERIENCE

MULTI- PACK SOLUTIONS – Winder, GA 2008-2014

Quality Control Supervisor

Oversaw the day to day supervision and management of the manufacturing quality inspectors and

quality batch inspectors.

• Managed 5-8 quality control inspectors for two manufacturing plants that resulted in

improved team performance and the development of future team leaders.

• Ensured that each employee maintained complete and correct documentation of daily

production tracking data.

• Processed data transfer to statistical process control (SPC) software.

• Tracked customer Key Performance Indicators (KPI) that included production trends and

the identification of improvements for efficiency.

• Processed purchase orders for inventory and equipments orders for quality division.

• Maintained extensive inspection records to categorize defects, record inspection results according

to quality management system (QMS).

• Evaluated equipment calibrations in a timely manner for alignment with audits and manufacture’s

recommendations.

• Performed chemical batch inspections utilizing wet chemistry methods and laboratory equipment

to measure pH, viscosity, [CONC] titrations, oven and refractory solids, freeze-thaw, and metal

contaminants.

• Reformulated formulas to remove chemicals deem as harmful to align with regulatory

requirements through trial test methods (TM) and known chemical properties.

• Utilized chemical knowledge and supplier interaction to develop new formulas to maintain finish

product supply chain with no interruption.

TAMMI CHILDS PAGE TWO

Experience cont’d:

SUMTER COUNTY BOARD OF EDUCATION – Americus, GA 2006-2008

Public High School Teacher grades 10-12

Delivered the differentiated instruction methodology to students with different learning styles while

teaching, instructing, and training with State mandated Standards.

• Worked to create GACE (Georgia Assessment Certification Educators).

• Collaborated with other teachers on subject matter content to ensure the appropriate information

was included on the assessment.

• Reviewed and analyzed the results for each staff person to review.

• Results initiated additional reviews on content for students and the opportunity to work on

students passing the exam.

• Taught Physics, Physical Science and Chemistry.

SUMTER COUNTY REGIONAL HOSPITAL- Americus, GA 2003-2005

IV Technician- Hospital Pharmacy

• Assembled the IV Kits and other medical products.

• Interacted with medical staff to ensure the appropriate medications were distributed.

• Consistently provided great customer service.

CLINIC DRUG STORE - Americus, GA 2001-2003

Pharmacy Technician

• Took customer orders over the phone and responded to questions.

• Filled prescriptions for each order.

• Provided onsite customer service to each client as needed.

EDUCATION

Bachelor of Science in Chemistry

Georgia Southwestern State University

Americus, GA

Quality America - Six Sigma, Greenbelt Training

The University of Georgia, Athens, GA

TRAINING/DEVELOPMENT

Microsoft Office Suites

Lock out/Tag out

Personal Protection Equipment

Blood Borne Pathogens

Hazard Communications

Global/MSDS/SDS

Confined Space Entry

Forklift Driver Safety

Hot Work Permit

Electrical Safety

Accident Reporting

OSHA

REFERENCES

FOR

TAMMY CHILDS



Contact this candidate