Administrative Assistant Customer Service
Resume:
Tasha D. Brown
************@*****.***
CAREER OBJECTIVE
A results & success driven professional, seeking to pursue a competitive
role as Administrative Assistant with a reputable company that values high
job performance, above standard customer service and team work.
EMPLOYMENT HISTORY
PRESENT DAYS CARE, INC. - Charlotte, NC (01/2013-Present)
Administrative Assistant
1. Manage daily office activities and provide administrative support to
Board of Directors and volunteer team including mail distribution,
file management, scheduling itineraries and calendar organization.
Create Excel spreadsheets and Power Point presentations for
conferences, type and distribute minutes to organization.
2. Act as liaison between Directors and Sponsors. Collect donations and
charitable contributions from donors and partners. Administer data
entry of subsidy information post-interview.
3. Oversee arrangements for company meetings and events in conjunction
with conference activities.
4. Plan, coordinate and support large off-site seminars for volunteers.
5. Proofread reports and written documents for correctness. Communicate
with outside vendors using above standard customer service.
SOLOMON EDWARDS GROUP/PROMONTORY FINANCIAL - Charlotte, NC (11/2012-
01/2013)
Foreclosure File Reviewer/Project Consultant
Dedicated for Independent Foreclosure Review under the OCC to review
foreclosures that were initiated, pending or completed from January 1, 2009
through December 31, 2010, for errors, misrepresentations or other
deficiencies that may have occurred during the foreclosure process.
Evaluate loans to see whether loss mitigation activities were handled in
accordance with the requirements of the Home Affordable Modification
Program (HAMP) and were consistent with the policies and procedures
applicable to proprietary loan modifications or other loss mitigation
programs.
WELLS FARGO HOME MORTGAGE - Charlotte, NC (08/2009-12/2011)
Loan Servicing Specialist II
1. Responsible for a variety of loan documentation duties including
processing, assist Underwriters with closing and compliance on loans,
review completed loan packages against system data.
2. Processing and imaging of foreclosure judgment affidavits.
3. Continuously trained on mortgage processing procedures, stay abreast
of FHA/VA, FHLMC guidelines.
SELECTRUCKS OF CHARLOTTE - Charlotte, NC (07/2006-7/2009)
Administrative Assistant
1. Provide executive-level administrative support to Sales Manager,
Finance Manager, and Sales Professionals. Accounts payables and
receivables using Quick Books software.
2. Manage front office, vehicle title work, day to day processing of
personnel paperwork. Create and manage Microsoft Excel budget
spreadsheets as well as payroll for sales team.
3. Schedule appointments, meetings and travel arrangements. Prepare
minutes. File management and database administration. .
BANK OF AMERICA/Onstaff/KForce - Charlotte, NC (04/2004-07/2006)
Mortgage Processor/Closer
1. Prepare as well as review loan documentation associated with the
preparation of mortgage closing such as loan application (HUD-1), Deed
of Trust, Note, Guarantees, Escrow Instructions, conduct research on
other documents, i.e. Flood Certification, Homeowner's Insurance
policy and Title.
2. Verify accuracy and consistency of specifications and documents such
as Title Abstract and review for compliance.
3. Handle funding process like escrow package transmittal, system inputs,
file organization, verification of document execution and wiring
procedures and communicate with bank in QA review of the closing
package before sending out to closing table.
TRAMMEL CROW COMPANY - Charlotte, NC (04/2003-02/2004)
Administrative Assistant
1. Create vehicle analysis reports/spreadsheets on a weekly basis to
submit to field managers.
2. Assure that all vehicle accident reports were reported to appropriate
divisions in a timely fashion.
3. Enter and orientate new employees into Service Express database, order
uniforms, PDA devices, badges and employee handbooks/manuals for new
technicians and field supervisors.
4. Payroll processing using Paychex software. Handle vendor accounts
payable procedures.
EDUCATION
SUPERIOR SCHOOL OF REAL ESTATE CENTRAL PIEDMONT COMMUNITY COLLEGE, NC
Real Estate Broker License March, 2008 Introduction to Mortgage Lending-
Certification/2005
Conventional Mortgage Loan Processing-
Certification/2005
CENTRAL PIEDMONT COMMUNITY COLLEGE, NC
Associate in Applied Science Degree May, 1994
COMPUTER SOFTWARE SKILLS:
Microsoft Office Suite, PeopleSoft, Quick Books Accounting
CERTIFICATIONS:
NC Notary Public
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