Customer Service Manager
Resume:
K elchaun Griffin
*********@*****.***
OBJECT I V E
Highly enthusiastic and motivated customer service representative with 3+ years of client interface
experience and retail experience in a fast paced diverse retail and customer service environment. I am
dedicated, energetic and a reliable solid team player with a great positive attitude with motivation to
maintain customer satisfaction and contribute to company success. I have good communicating skills
and can adapt easily to environments, in this line of work not only am I doing what I enjoy, I ’ m doing
w hat I love .
WORK EXPER I E NCE
G eek Sqaud T echsupport Janua ry 2013 – J uly 2013
Nco Financial Systems, Inc Humble, Texas
Computer/IT Services
My job as a geeksqaud agent consist of me helping customers with any problems they may be having
regarding there computer sometimes its just minor issues and at times I have to t roubleshoot there
computer
Network Troubleshooting, Communication Skills, Computer Diagnostics and Repair, Customer Service
Representative.
I n teractive Response Technologies, I nc. Houston, Texas M a rch 2012 – J anua ry
2013
Telecommunications Services
As an employee of I.R.T. I t ake inbound calls south region for c-spire wireless I 'm required to assist the
customers with any billing questions they may have and i also do technical support fixing any problems
t he device may be having as well as Communication Skills, head service desk associate.
Home Depot Conroe, Texas M a rch 2011 - September 2011
Retail
M y position as head service desk requires me to answer all incoming calls to the store which can get
k ind of crazy and I answer any questions the customers may have and if its something I 'm not able to
answer I j ust t ransfer them to the dept that carry's there item, ( i t ’s like we are the heart of the store).
I have to run reports every morning and get the other managers to sign what markdowns and
K elchaun Griffin
*********@*****.***
discounts they approved and I have to check the cage where the customers orders get delivered, I also
sold products to the customers they did not have knowledge of and informed them on what the product
consist of and how it can benefit there life, it was a lot of sales and informing involved.
H.E.B Conroe, Texas October 2010 - April 2011
Cashier/Checker
Food and Beverage Production
H.e.b was a nice work environment . E verybody was so friendly and sometimes having angry customers
d idn't matter (you always had your co-workers there to cheer you up ). I t was a place filled with good
v ibes and positive energy.
I was required to check out the customers after they get through grocery shopping, and I also worked
i n returns putting up the items the customers wanted to put back or didn't want.
T .J. M axx Conroe, Texas J anua ry 2009 - Janua ry 2010
Sales Associate - Retail
Retail
I worked in the fit ting room counting and sorting clothes. I worked in jewlery showing the customers
jewlery they were interested in and sal eing it to them . I had to have 3 keys that I was only entitled to
hold that gave me acess to the expensive jewlery. I also worked in the front at customer service
checking out the customers and on the salesfloor picking up clothes and putting them in they place and
straighting the purses up and shoes.
E D UCAT IO N
High School or equivalent, Senior High Education A ugust 2007 - September 2010
Conroe high school Houston, Texas
I t was a good school that really focused on getting there students across the stage I liked it a lot and
learned a lot from the teachers there, they have a very unique way of teaching that catches the
students attention and gets them interested.
SK I L LS
I have good people skills whatever job I have I adjust to and do my job to the best of E xper
K elchaun Griffin
*********@*****.***
my ability. t
Exper
Communication Skills and computer skills
t
Exper
Multi-line Phone Systems
t
Exper
Strong organizational skills
t
Exper
Adaptability
t
Exper
Energetic work attitude Courteous demeanor
t
HO NORS & AWARDS
I had received first place in the art show and a t rophy for 7 years perfect attendance and was employee
of the month
C AREER H I G H L I G H TS
Sales
Consistently generated additional revenue through skilled sales techniques.
Product Promotion
Up-sold products and motivated customers to upgrade current product plans.
Customer Interface
Greeted customers upon entrance and handled all cash and credit t ransactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Monetary Transactions
Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Customer Follow-up
Ensured that customers were satisfied with company products and services by doing purchase follow-
up calls.
R E FERE NCES
Ashley Yates
Manager, Toys R Us
Professional
K elchaun Griffin
*********@*****.***
Miguel Lopez
Manager, t.j maxx
Professional
Sherman Griffin
preacher, father, Tenaris
Personal
Robby
Manager, h.e.b
Professional
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