Customer Management

HONGXIA(JENNA) HOU

**** ****** ** *******, ** V*Y 1Y1

***-***- **** ~ ***************@*******.***

SUMMARY: A hospitable, motivated and creative individual with cross-cultural

experience to assist the staff of guest services.

EDUCATION:

2010 - 2013 BACHELOR OF BUSINESS ADMINISTRATION Dec. 2013

Trinity Western University, Langley, BC

Specialization: International Business

SPECIAL PROJECTS:

2013 Fall Course: Strategic Management

Goal: Develop a comprehensive strategic planning

document for Nike.

Researched type of marketing and finance to discover Nike's

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potential industry in North America.

Analyzed Five-year Strategic Plan and Action Plan for

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Implementing the Strategic Plan.

Wrote 60-page strategic planning detailing analysis of Nike's

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future and competitors.

2013 Spring Course: Leadership in the Global Context

Goal: Explore different dimensions of German culture and

be able to use the knowledge to examine cultural

contexts around the world.

Motivated team members to work hard to their potential which

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meant doing good research and analysis.

Created and delivered a PowerPoint presentation in the Class

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detailing research results.

Completed 25-page research paper demonstrating its people's

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culture and how to conduct business with them.

RELEVANT EXPERIENCE:

2013 Winter Cashier/Waitress

Muggs coffee House, Abbotsford BC, Canada

Served customers in a responsible and patient way.

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Created a friendly environment to promote customer satisfaction.

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Collaborated with other servers to ensure customer needs are

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met.

SKILLS: PC Experience: Excel, Word, PowerPoint

Language: Bilingual English/Mandarin

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