Customer Service Manager

Margaret Patterson

OBJECTIVE

Knowledgeable Manager and Skilled Logistical Professional seeking full time employment as an Operations/Logistics Manager. Not

only do I bring with me proven supervisory expertise but also 20+ years of transportation and supply chain experience, team

development, and confirmed training techniques that enhanced performances. At this point in my career, I am searching for a

position that would be a perfect fit; I am open to relocating for the right opportunity.

PROFESSIONAL EXPERIENCE

Inspector, Independent Contractor (SGS) 2013-2014

Elk

I nspector

Grove, CA

Conduct comprehensive inspection of goods in Northern CA, invoices and other documentation to enable proper

identification prior to shipment destined to foreign locations helping governments maintain compliance with the WTO

Agreement on Customs Valuation

Monitor product marking, labeling, and packing details to confirm that the material is shipped in suitable packaging

Confirm manufacture dates, batch numbers, expire dates, shipping marks and packing lists, supplier certificates and

labels

Conduct cargo tallies during loading of containers to assure all parties that the quantity specifications and features

are as outlined in the documentation for proper import

United States Air Force 2009 – 2011

Travis Air Force Base, CA

Section Chief, Cargo Import

Supervised Transportation’s Command less than planeload initiative; transferred 1,000 shipments from air to surface

mode and saved an excess of $2 million

Directed an air passenger terminal operations; coordinated movement of more than 25 thousand passengers on an

excess of 1.5 thousand aircrafts

Managed 85 pieces of material handling equipment at $12 million, maintained 95% in-commission rate

Oversaw two different mergers. Meshed the cargo portion of Air Transportation and Surface Transportation career

f ields into one operation; streamlined pallet to truck concept which cut processing time down by 50%. Combined Supply

Receiving and Surface Freight Receiving career fields into an Integrated Receipt Process which set the benchmark for Traffic

Management Operations worldwide

United States Air Force 2008 - 2009

Travis Air Force Base, CA

Superintendent, Traffic Management

Managed and oversaw $6 million passenger travel contract for 29,000 wing members ensuring the proper fares,

regulations and guidelines were met

Generated technical and managerial guidance to the Personal Property Office to ensure proper customer service and

support to 34 counties

Managed $150 thousand dollar annual budget and $12 million dollars in assets, contracts, and supply accounts an d

developed shipping policies for freight

United States Air Force 2007 – 2008

Travis Air Force Base, CA

Section Chief, Personal Property and Passenger Travel

Expedited 1,500 personally procured move claims valued at over $90,000 to Accounting and Finance Office ensuring

claims were paid 90% faster than normal

Drove the Quality Assurance program; inspected 98% of all personal property shipments which bested Air Mobility

Command’s standard 80%

Astute funds manager; processed more than 50 permanent and temporary travel mail-ins; recouped and refunded over

$7 thousand dollars for unused airline tickets

Aligned storage and shipment of four thousand outbound personal property moves; goods were received 95% on time

United States Air Force 2006 - 2007

Kunsan Air Base, Republic of South Korea

Section Chief, Cargo Management

Eradicated massive eight month Defense Reutilization Management Office backlog; moved 5.5 thousand items

valued over $15 million dollars which enabled assets to be resold and reused

Revitalized warehouse inventory program; priority cargo moved in 24 hours and sustained a 99% movement rate

Directed movement of 20 ammunition trucks; ensured $1 million dollar worth of assets redistributed peninsula wide

and alleviated 12 month backlog

Guarded $30 million dollar in classified and pilferable mission critical assets; items inventoried daily ensuring

100% accountability

United States Air Force 2003 – 2006

McGuire Air Force Base, NJ

Non-Commissioned Officer In-Charge, In-Transit Cargo

Orchestrated efficient packaging of 12,000 small parcels and high visibility shipments to world-wide locations

Established first Personal Property Office at Al Dhafra Air Base, United Arab Emirates; picked up Embassy

workload

Reorganized in-transit freight operating procedures; increased material turnover and cargo movement rate by 75%

Catalyst in Air Mobility Command Logistics Standard Evaluation Program Inspection; trained 14 personnel which

resulted in zero findings during inspection

United States Air Force 2001 – 2003

Incirlik Air Base, Turkey

Non-Commissioned Officer In-Charge, Cargo Movement

Directed critical fuel shipment to Cypress in support of Operation OLIVE HARVEST; cryogenic systems remained

in operation allowing U-2 aircraft to fly real world missions

Teamed with another unit to unload grounded transient C5; inspected and reloaded 12 tons of cargo to alternate

airframe in 2 hours

Coordinated downloading and delivery of 75 trucks at three million pounds of critical mission cargo for re-

deployment of assets for troops supporting the war on terrorism

Filled superintendent slot for four months through extreme high operation tempo in support of ongoing operations;

directed managed 25 member team to download 212 trucks in 6 days

United States Air Force 2000-2003

Pope Air Force Base, NC

Non-Commissioned Officer In-Charge, Cargo Movement

Stepped in and filled the leadership gap as Flight Chief; acute management acumen resulted in the movement of

over 20 short tons of cargo for Operation DESERT RESCUE IV

Master of security procedures, directed the vast movement of 110 classified line items worth $2.6 million;

eliminated all chances of a security compromise due to strict compliance

Spearheaded the installation of a $60,000 infrared heating system to provide a more comfortable working

environment during winter moths

Developed, implemented, and enforced quality weekly continuity and training programs; increased competence

and knowledge of subordinates

EDUCATION

Bachelor of Arts, Transportation and Logistics Management with minor in Human Resource Management from American

M ilitary University, March, 2014

USAF Certification, Combat Life Saver Course, 2008

USAF Certification, Senior Non Commissioned Officer Professional Military Education Course, May 2006

USAF Certification, Non Commissioned Officer Academy, May 2000

USAF Certification, M ilitary Training Course, May 2000

USAF Certification, Cargo Movement Operations System Administrator Course, May 2000

Associates of Science, Logistics Management, Community College of the Air Force, May1999

Associates of Arts, Office Education Technology, Chesapeake College, May 1986

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