Customer Service Accounting
Resume:
DANYOTTA WRIGHT
*********@*****.***
OBJECTIVE
To allow your company to use my past experience with the NCDOR and RBC Centura along
with my Bachelor Degrees in Accounting and Business Administration to achieve the corporate
goals.
EDUCATION
North Carolina Wesleyan College Rocky Mount, NC
Bachelor of Science in Accounting
Bachelor of Science in Business Administration
May 2013 GPA 3.81
Nash Community College Rocky Mount, NC
Associate in Applied Science in Business Administration 2007
Associate in Applied Science in Accounting 2011
HONORS AND AWARDS
Alpha Sigma Lambda Honorary Society
Sigma Beta Delta Honorary Society
Summa Cum Laude
President’s Honor List
RELATED COURSES
Auditing
Intermediate Accounting I & II
Cost Accounting
Personal Income Tax Accounting
SKILLS
Strong analytical and problem solving skills
Excellent verbal and written communication skills
Able to handle challenging tasks in a busy office
Meticulous attention to detail and ability to manage multiple tasks
Completing tax forms
Tax collections
Call center customer service
Call monitoring
Computer skip tracing
DANYOTTA WRIGHT
Page 2
RELATED EXPERIENCE
North Carolina Dept. of Revenue Rocky Mount, NC 12/2005 - 1/2010
Quality Analyst/ Team Leader
Supervised 10 agents
Monitored agents by listening to their calls and provided feedback and training
Answered taxpayer questions
Set up taxpayers payment arrangements
Filed sales and used returns
Processed time sheets for agents
Filed withholding returns
Collected taxes
Entered data in ITAS database and Excel
RBC Centura Bank Rocky Mount, NC 7/2000 - 8/2005
Call Center Customer Service Agent
Provided technical support for QuickBooks, Quicken, MS Money software, ACH and
payroll software
Supported and maintained reconciliation database
Filed confidential papers
COMPUTER SKILLS
Microsoft Word, Excel, PowerPoint, Outlook, Access (beginner)
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