Customer Service Manager

Ciara Betts

*** ***** *** *********, ** *****

(*62) 279- 2203 ***********@*****.***

Summary Dedicated and focused young professional who excels at prioritizing, completing multiple

tasks simultaneously and following through to achieve project goals. Seeking a role of

increased responsibility and authority.

ExperienceUnited States Postal Service

Seasonal Customer Service Agent, Edison, NJ

Nov. 2013 to Feb. 2014

Collected customer feedback and made process change to exceed customer satisfaction goals. Made

reasonable procedure exceptions to accommodate unusual customer requests. Provided

accurate and appropriate information in response to customer inquiries. Demonstrated

mastery of customer service call script within specified time frames. Addressed customer

service inquiries in a timely and accurate fashion.

Summit Security Services

Front Desk, Hoboken, NJ

May 2010 to Oct. 2012

Reported all incidents, accidents and medical emergencies to law enforcement. Supplied key cards

and building access to employees and visitors. Checked passes and credentials of persons

seeking to enter the property. Managed the receptionist area, including greeting visitors and

responding to telephone and in-person requests for information. Maintained the front desk

and reception area in a neat and organized fashion. Served as central point of contact for all

outside vendors needing to gain access to the building. Handled all customer service duties.

Madison Elementary School

Volunteer Assistant/Aide, Newark, NJ

Sep. 2002 to Jun. 2008

Dispersed incoming mail to correct recipients throughout the office. Made copies, sent taxes and

handled all incoming and outgoing correspondence. Received and distributed taxes and

mail in a timely manner. Traveled with the manager to take notes and dictation at meetings.

Screened telephone calls and inquiries and directed them as appropriate. Tutored children

individually and in small groups to help them with difficult subjects. Established positive

relationships with students, parents, fellow teachers, and school administrators.

Education Southern New Hampshire University Online

Major: Communication/Public Relations – Online studies for flexibility

Expected Graduation 2016

Highlights Microsoft Office Proficiency

Meticulous attention to detail

Results-oriented

Customer service-focused

Advanced in Computer operating system

Advanced in Photoshop & illustrator

Strong problem solver

Typing Speed 61 WPM

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