Customer Service Sales

MICHAEL ALLEN COHEN

Dallas, TX ***** 631-***-**** ******************@*****.***

QUALIFICATIONS PROFILE

Remarkably astute, motivated and results-driven senior executive empowered by impressive record of success in

sales, business management and operations. Possess exceptional ability in revitalizing operations and

reinvigorating underperforming, cross-functional teams and divisions to drive strong and sustainable productivity

gains toward fulfillment of corporate goals. Demonstrate superior talents in developing and implementing

innovative solutions to complex and challenging problems with a hands-on, lead-by-example style that fosters a

culture of teamwork, shared mission and dedication to operational excellence. Highly capable in fiercely

competitive, stressful and fast-paced environment while juggling multiple priorities.

CORE STRENGTHS

Strategic Business Development Continuous Process and Performance Improvement

Presentation, Negotiation and Closing Strategic and Tactical Planning

Interpersonal and Public Speaking Skills Leadership, Training and Team Building

Time Management and Prioritization Budget Implementation and Financial Reporting

Articulate Oral and Written Communication Problem Resolution and Decision Making

EMPLOYMENT HISTORY

2010–2013

SALES EXECUTIVE VELOCITY EXPRESS, NEW YORK, NY

Play a vital role in securing new accounts, managing house accounts, troubleshooting, and selling different services .

Oversee temporary staffing, warehousing, and mailroom staffing. Build long-term quality relationships with

customers to address their needs and ensure their total satisfaction.

Notable Accomplishments:

Acquired 130 new accounts during the entire tenure, thus generating revenue more than $1M in sales last year

Earned distinction for consistently providing exceptional customer service and handling concerns 24/7

Recognized amongst co-workers and customers for being a team player and problem solver

2008–2010

SALES REPRESENTATIVE DELUXE DELIVERY SYSTEMS, NEW YORK, NY

Innovative marketing strategies, campaigns, and promotions to increase brand awareness and elevate sales.

Conducted sales forecasting and strategic planning to ensure the sale and profitability of products and services,

while analyzing business developments and monitoring market trends.

Notable Accomplishments:

Opened new accounts since hired, producing in excess of $750K in sales during the first year of tenure

Exemplified consistent high level customer service, going above and beyond normal business hours to handle

service issues to resolution

2000–2007

FACILITIES MANAGER VELOCITY /CD&L INC., NEW YORK, NY

Rendered high level HR support pertaining to interviewing, and training new hires, and business development

support for new bids. Spearheaded and mentored more than 70 employees to develop their competencies and

achieve their maximum level of potential. Completed weekly P&L reports for the Network Manager for New York

City, thus generating $4.3M in revenue. Delivered informative staffing reports to upper management, managed

employee calendars for multiple and conflicting requests and assisted in ongoing support for unemployment and

termination disputes.

MICHAEL ALLEN COHEN, PAGE TWO

Notable Accomplishments:

Simultaneously managed day-to-day operational aspects of three facilities toward fulfillment of its target goals

and objectives in 2000

Fulfilled expanded responsibilities and handled all of the fiscal and operational decisions for 15 facilities due to

tremendous sales growth within the company during the next six years

Guaranteed strict compliance with policies for a proprietary technology used in various facilities called

“Package Intercept”

PRIOR WORK EXPERIENCE

1997–2000

ASSISTANT MANAGER SULLIVAN & CROMWELL ATTORNEYS AT LAW, NEW YORK, NY

1985–1997

OWNER-OPERATOR SPECIAL PEOPLE COURIER, NEW YORK, NY

EDUCATION

BACHELOR OF ARTS IN BUSINESS ADMINISTRATION AND PHYSICAL EDUCATION

Brooklyn College, Brooklyn NY

Management Training Course at the Holt Company: September 1998

PROFESSIONAL TRAINING

Burger King Management, Whopper College

Pillsbury Corp, Woodbury NY

PROFESSIONAL AFFILIATIONS

Member, Greenwich Village Chelsea Chamber of Commerce

Member, New York City Chamber of Commerce

MAJOR ACHIEVEMENTS

Received numerous accolades for employing the mentally and physically challenged in a working environment by

cable one “New Yorker of the Week”

Featured in Cranes business magazine for Special People Courier service

Contributed in the news segment on Channel 7 WABC for Special People Courier by Roz Abrams

TECHNICAL PROFICIENCY

Windows XP, Microsoft Office Suite: Outlook, Datatrac

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